Decimo at The Standard, London

Review summary

1. J

   Jack

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Went for a birthday dinner - request for a table by the window was accepted so we enjoyed the beautiful views across London. Staff were all super friendly and we felt super relaxed and not rushed. Food and drinks were on point - we had margaritas, tacos, sweet potato, patatas bravas, and finished with chocolate mousse (with olive oil and salt - sounds weird but so good). They needed the table back before our dessert arrived but we were smoothly moved to the bar so no stress around it. Would eat here again.
   

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2. ET

   EliTheBlackPirate

   Berkshire

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had table next to the beautiful fire place which made it warm and cosy. Great + fast service and the food was really good food.
   

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3. C

   Chantal

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vegan set menu was incredible! The vegan food always delivers
   

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4. A

   Ali

   London

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   The staff was very friendly and the atmosphere was cool. The drinks took ages to arrive at every order. It was very disappointing to wait that long for drinks. We were sitting next to the bar as well and wasn't sure why it took so long. So disappointing.
   

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5. M

   Martin

   London

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Venue is wow but so are the prices. I don’t mind paying for a good evening but I don’t like being ripped off. Very small portions, monkfish was lukewarm. What really disappointed was the service. 25 mins before we grabbed our own bottle of wine to pour, wasn’t offered coffee and desserts and had to ask for the plates to be cleared nearly 45 mins after finishing up the food. When you pay close to £80 service charge I reckon it’s ok to expect great service. Sadly it wasn’t! Oh, and the maitre de with the very short hair and red tight/leggings looked us all up and down as we were leaving and then leaned in to her colleague and definitely said something about us. Yes, I spotted that! Your other reviews are very similar to my experience yet you’re doing nothing to fix some of the quick wins eg serving main dishes on side plates felt like I was eating a children’s happy meal. I could go on but given the 6 of us wouldn’t go back, I think this will do. News travels fast between folk in this city, do better quickly Decimo before you’re decimated.
   

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6. C

   Cibelle

   London

   7 reviews

   1.0

   7 reviews

   Dined on January 16, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Extremely disappointing experience. I took a friend there as a celebration for her upcoming wedding. We placed our orders, asked for water and the first surprise- they don’t leave a bottle of water for the table, unless you pay for still water. Every time we wanted water, we had to ask someone to serve it. The issue is that service was super slow, so we basically had to try to get hold of someone whenever we could. Starters arrived, we ate it (super small portions). Mains took 40 minutes to be served, and they served half of the order wrong. Instead of apologising, we were asked “well, do you want to keep it? We are having issues with the gas in the kitchen.” we then asked if they could check how long it would take for the correct order to be served - the waitress then proceeds to take the wrong order with her (without knowing if we would want to keep it). She comes back saying “sorry, it will take a long time.” And then places the plate back on the table. We ate it because that’s what we could get without waiting for another 40 minutes. One of us wanted a dessert- no staff around to collect our plates and give us the menu. After around another 25 minutes, they come round and we asked for the bill as we couldn’t be bothered to wait any longer. I didn’t want to make a fuss in front of my friend as it was meant to be a celebration, so I left feeling like it really spoiled what was meant to be a special evening.
   

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7. E

   Elliott

   VIP

   London

   6 reviews

   5.0

   6 reviews

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing food - need to rethink their music; strange vibe
   

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8. S

   Sylwia

   London

   4 reviews

   1.0

   4 reviews

   Dined on January 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Didn’t like it. Too expensive and was forgotten that I am waiting for the table. Ruined experience
   

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9. G

   Gabriella

   New Orleans

   1 review

   1.0

   1 review

   Dined on January 11, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Terrible service, bang average food and overpriced.
   

   Decimo at The Standard, LondonResponded on January 13, 2025

   Thank you for your feedback. We're sorry to hear you did not experience the high levels of service we pride ourselves on and would appreciate the opportunity to make this right. Please feel free to reach out to us directly via email, and a member of our team will be happy to learn more about your visit. I have passed on your feedback for review. Thanks again and best wishes.
   

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10. OT

    OpenTable Diner

    London

    2 reviews

    3.0

    2 reviews

    Dined on December 31, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 5

    I don’t usually leave reviews but I feel compelled to write this, It was a slightly bizzarre experience. The restaurant and venue is lovely but with the exception of a couple of people service was quite poor and some staff need further training. Perhaps because we were seating next to the DJ booth we were a bit out of sight, we had to continuously grab waiters’ attention. We weren’t asked if we wanted anything to drink for ages once we sat down at the restaurant, so the welcome cocktail arrived at the same time with the wine and food rather than before while we were waiting. We didn’t know they had placed our wine and cooler behind the corner as there was no space next to us so my husband had to get up twice to ask a waiter for the wine. Eventually a nice lady gave us a smaller cooler to keep on the table. Towards the end of the meal we sat for ages with our empty plates and empty bottle of wine without anyone approaching us until they asked us for the table back, approx 30 mins after we finished. There were always people visiting the dj booth, standing in front of our table and chatting, which was quite distracting. Once we went to the bar we waited ages to be served, the bartender kept serving people who came from the sides. There was never eye contact and when it was finally our turn and complained they wouldn’t let us speak and he said he usually served whoever grabbed his attention. Surely it is their job to pay attention who is next in line? at some point while we were waiting they replaced the drinks menu with a smaller list which didn’t have the cocktail I wanted from the other list. I could go on but my point is the venue has great potential to be fantastic on all fronts if the staff were more attentive and listened to customers. I tried telling someone about our experience but they replied with a sentence they probably learnt and repeated many times before
    

    Decimo at The Standard, LondonResponded on January 2, 2025

    We really appreciate you taking the time to leave this feedback. I have forwarded your comments on to our team so we can review them internally, as we are really disappointed to hear you didn’t receive the high standard of service we pride ourselves on. If you would like to discuss this further, please don’t hesitate to reach out to us directly and a member of our team will be happy to pick this conversation up. Best wishes.
    

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