Dining at The Cliff Hotel

Review summary

1. B

   Bev

   Norfolk/Suffolk

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   On arrival at 2:30 on a Sunday, we were told that three choices(skate, risotto and fillet steak) on main menu were not available and the cauliflower cheese accompaniment to roast had all gone. Whilst these things did not spoil our lunch it wasn’t really a great start was it? Also with the brisket being off menu, this removed more choices. Three of us had roast, and one had a smoked combo. All very tasty, and enjoyed by all. Sadly our second round of drinks sat on a tray at the bar and we had to chase these to be brought to our table. Desserts were slightly confusing too, on the menu there was a caramelised choc and hazelnut cheesecake, there was no mention of white chocolate on menu, so when some white cheesecake arrived we questioned this, after some time a young lady arrived and said that she was sorry that it was misleading on the menu, but it should have read caramelised white chocolate. This was clearly nonsense and I’m guessing the choc and hazelnut cheesecake had gone too and we had a redressing of the white choc cheesecake special. Which was ok, but nothing special. We have eaten here before and will probably eat here again, but please try to offer a full choice and be honest with us in the future. The staff were attentive, polite and hardworking, and a joy to be looked after by. Thank you.
   

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2. D

   David

   Norfolk/Suffolk

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and good menu choices. Nice outlook
   

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3. r

   ryan

   Norfolk/Suffolk

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Started off fanatic. Great, friendly service and the food came out very quickly. Absolutely delicious. Only downside was when the plates were cleared, we were not asked if we wanted anymore drinks or a desert menu. We were then left a good half an hour with no drinks or anyone coming to see if we wanted a desert. My wife ended up having to ask for a menu at the bar.
   

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4. S

   Stephen

   Norfolk/Suffolk

   1 review

   3.0

   1 review

   Dined on February 7, 2025

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   I was very disappointed tonight bringing my wife for a meal at the cliff, my dinner was so over cook I left half of it and the side, onion rings were dripping in oil. 68 pound and horrible food Service was good
   

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5. E

   Emma

   Surrey

   5 reviews

   2.0

   5 reviews

   Dined on January 25, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   We came here for a birthday lunch 3 of the things we wanted were off the menu and ordered a panini that was then off the menu so had a BLT asked for it well done ir wasn’t ended up giving it to my husband and eating lettuce and tomato sandwich so upset as travelled 2 hours to join family for not a nice experience 😩 we also had to ask again for our sauces by the time they lunch was nearly over and I would have sent my sandwich back but couldn’t flag the waitress
   

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6. S

   Sharon

   Norfolk/Suffolk

   1 review

   2.0

   1 review

   Dined on January 25, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Nice and clean, food was nice and we didn’t have to wait long. Table service was ok at the start , but we were then left, no one came to ask if we wanted deserts or anymore drinks. We had to ask ourselves. We then paid and they seemed a bit put off because we didn’t pay the service charge which was optional.
   

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7. H

   Heidi

   Norfolk/Suffolk

   1 review

   4.0

   1 review

   Dined on January 21, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely evening, staff looked after us very well ! I look forward to my next visit.
   

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8. G

   Geoff

   Norfolk/Suffolk

   5 reviews

   4.0

   5 reviews

   Dined on January 12, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Excellent Sunday roast beef lunch and addition of a steak knife very handy. Unfortunately we seemed to be almost ignored for nearly 30mins having sat down. Being a little annoyed we decided against dessert and a second drink! Nevertheless we will visit again as never had this problem before.
   

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9. R

   Ruth

   Norfolk/Suffolk

   1 review

   5.0

   1 review

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a family birthday and booked on line which was easy to do. The staff were helpful and friendly. Would definitely recommend.
   

   Dining at The Cliff HotelResponded on January 8, 2025

   Hi Ruth Thank you for taking the time to review your recent visit to the Cliff. We look forwards to seeing you again soon. Freeman Barbour General Manager
   

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10. S

    Sharron

    Hertfordshire

    1 review

    4.0

    1 review

    Dined on January 1, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Staff were very helpful and polite. They had a busy Christmas period so a few things were missing from the menu.The main vegetarian choice wasn’t available but the kitchen adapted a meal for me which was very nice . Would definitely visit again.
    

    Dining at The Cliff HotelResponded on January 8, 2025

    Hi Sharron Thank you so much for finding the time to leave us a review. We look forwards to seeing you again soon. Freeman Barbour General Manager
    

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