Dockum

Review summary

1. C

   Cheri

   Kansas City

   16 reviews

   1.0

   16 reviews

   Dined on December 24, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Service was very poor. Teaspoon of pork on pork sliders. Had to fetch our own water refills
   

   DockumResponded 5 days ago

   Thank you for sharing your feedback. We sincerely apologize for the experience you had with both the service and the food during your visit. This is not the level of hospitality or quality we strive to deliver. We value your input and will be addressing these concerns with our team to ensure improvements are made. We hope you’ll consider giving us another chance to provide you with the exceptional experience we aim for every guest to enjoy. Best, The Management Team
   

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2. C

   Crystal

   Kansas City

   1 review

   5.0

   1 review

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dockum was a great experience! They have excellent drink options, the ambience and service was wonderful!! Would definitely recommend and will be going back again.
   

   DockumResponded 5 days ago

   Thank you for the wonderful feedback! We're thrilled to hear you enjoyed your time at Dockum, from the drinks to the ambiance and service. Your recommendation means the world to us, and we can't wait to welcome you back for another great experience. Cheers! Best, The Management Team
   

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3. C

   Caleb

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Christmas pop-up is fantastic! Love the decor and themed cocktails and food. We'll be back!
   

   DockumResponded 5 days ago

   Thank you so much for taking the time to leave a review, Caleb! We are glad that you enjoyed our holiday pop-up. It sure has been a blast! We hope to welcome you back again soon! Cheers! Best, The Management Team
   

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4. S

   Samantha

   New Orleans

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The holiday pop-up was super fun. Great live music and excellent service. It was a memorable birthday celebration.
   

   DockumResponded 5 days ago

   Thank you for celebrating your special day with us! We're so glad to hear that the holiday pop-up, live music, and excellent service made your birthday memorable. We look forward to creating more fun and festive experiences for you in the future. Cheers! Best, The Management Team
   

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5. m

   mag

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to spend the holidays with family. Service staff was amazing and had a great deal of knowledge of all the drinks they were serving. They were able to steer us all towards drinks we loved. The Sippin Santa was my favorite. Even bought a Sippin Santa mug to take home with me for our mantle. Would highly recommend this place!
   

   DockumResponded on December 17, 2024

   Thanks for the feedback! We're thrilled to hear that you had a great time at Dockum during the holidays with your family. It's wonderful to know that our team was able to provide you with excellent service and that you enjoyed our Sippin Santa. We take pride in our drinks selection and are glad we could steer you towards the ones you loved. We're also glad you enjoyed the mug and would highly recommend us to others. We look forward to welcoming you back soon!
   

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6. T

   Tracy

   Miami

   1 review

   3.0

   1 review

   Dined on December 8, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   We've been to Dockum many times and always enjoy our visits. We decided to go for their Christmas pop-up. The ambience was alright, I wouldn't say it was over the top Christmas like many other bars are doing here in Wichita for the season. The place was packed/full. Where we ran into trouble, was we ordered drinks (4 of us) and it took 45 minutes to get our drinks. They only scheduled 1 bartender for a full bar on a Saturday evening at 9 p.m. The Christmas Cocktail menu that was curated for the season, also left a lot to be desired. To top it all off they had live music (not opposed to live music) but she was singing so loudly you couldn't carry on a conversation. Overall, not a good experience. We had 1 drink and went elsewhere. Dockum, maybe stick to what you know - good strong 'speakeasy' curated cocktails. If you want to have live music that's fine, but let's turn down the volume so that a table can carry on a conversation.
   

   DockumResponded on December 17, 2024

   Thanks for the feedback. We're sorry to hear that your latest visit to Dockum didn't live up to your previous experiences. We understand that our Christmas pop-up may not have matched up to other bars' decor or the live music. We're also sorry that your drinks took longer than expected to arrive. We appreciate your input and will take it into consideration as we strive to improve our service. We hope you'll give us another chance to provide the strong, knowledgeable cocktails and ambiance you've come to expect from Dockum.
   

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7. R

   Rachel

   Kansas City

   1 review

   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Waited 20 minutes to be greeted by our waitress, waited even longer for drinks. The seasonal drinks were trash.
   

   DockumResponded on December 10, 2024

   We are truly sorry to hear about your experience and the delays you encountered during your visit. We hold ourselves to a high standard when it comes to service and the quality of our seasonal offerings with Sippin' Santa, and it’s clear we fell short this time. Your feedback is incredibly important, and we will be addressing this with our team to ensure improvements moving forward. We hope you’ll consider giving us another opportunity to provide a better experience that reflects what Dockum strives to deliver. Best, The Management Team
   

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8. LL

   LaceyL

   Kansas City

   5 reviews

   2.0

   5 reviews

   Dined on December 1, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Poor service. Waitress acted like she didn’t want to be there.
   

   DockumResponded on December 10, 2024

   We’re truly sorry to hear about your recent experience and that the service did not meet your expectations. At Dockum, we strive to create a welcoming and exceptional experience for every guest, and it’s disappointing to hear we fell short. Your feedback is invaluable, and we will use it as an opportunity to address these concerns with our team. We hope you’ll consider giving us another chance to provide the outstanding service and experience we’re known for. Best, The Management Team
   

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9. P

   Paige

   Kansas City

   1 review

   5.0

   1 review

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was SO great! We went for my birthday and had a reservation. When we got there it was a little bit of a wait but nothing crazy. We sat in the back rooms with the sofas and were there from 9:30 until close! Our server was so sweet, the food was great, and I got multiple birthday surprises! Had literally so much fun! Would recommend!
   

   DockumResponded on November 25, 2024

   Hi Paige! We are so glad to hear about your wonderful experience at Dockum! It's great to know that you chose us for your birthday and that we could make your day even more special. We're glad you enjoyed our food and found our server to be sweet. We always aim to make our guests feel special, especially on their special occasions. Your kind words mean a lot to us. We can't wait to welcome you back for more fun and surprises! Best wishes, The Management Team
   

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10. K

    Kevin

    Denver

    1 review

    4.0

    1 review

    Dined on November 17, 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 4

    Well we my wife and I were 1st timers to Dockum. It was our Date Night and thought we would check this establishment out. Two reasons we were there was like I just mentioned and the other was because I saw that the musical duo of “ ROC and Rick was playing that night. We really enjoyed the evening and would be back sometime.
    

    DockumResponded on November 25, 2024

    Thanks for visiting us and for choosing Dockum for your date night, Kevin! We're thrilled to hear that you and your wife enjoyed your evening here. It's great to know that our musical selection, especially that of ROC and Rick, added to your experience. We strive to provide an enjoyable experience for all our guests, and your feedback is appreciated. We hope to have the pleasure of serving you again soon. Best, The Management Team
    

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