Dragon Castle

Review summary

1. T

   Tessa

   London

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Poor service compared to usual. Also the doors were open and we were cold all night.
   

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2. G

   Geraldine

   London

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   We have been for dim sum at Dragon Castle many times and the food is always great. However, it is some time since we last visited and the service has gone really downhill. It took 30 mins+ for our first food to arrive and it then came in dribs and drabs over a two hour period. We had to ask twice for the order to be completed. The bill at the end was all over the place. Such a shame as it was a birthday meal and we had chosen this restaurant as a treat. Suspect it is much better mid week rather than on a busy Sunday. Also it is absolutely freezing in the restaurant.
   

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3. B

   Brad

   VIP

   London

   82 reviews

   2.0

   82 reviews

   Dined on February 2, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Sunday is the busiest day for Dim Sum but they’d run out of several dishes, bottled water and ice by the time we sat down. Food was tepid and all the sauces seemed rationed! They messed up the order - which can happen - but then after 40 minutes, they still hadn’t managed to make a fried rice and a noodle! No apology - just a surly waiter who couldn’t give a damn. Their apology? A can of coke! There’s so, so many better places. Don’t waste your money.
   

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4. A

   Ana

   London

   7 reviews

   4.0

   7 reviews

   Dined on February 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Excellent food as always best outside of China Town :) but service was lacking had to wait ages to get a drink and had to ask for menus and chilli oil about 5 times.
   

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5. M

   Melissa

   London

   4 reviews

   4.0

   4 reviews

   Dined on January 31, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 2

   We booked in advance for a special Chinese New Year dinner for 10 of us. When we arrived they didn’t have a big enough table ready for us which was disappointing. We were ushered to the back of the restaurant where it was freezing cold. The manager did his best to accommodate us with a heater which helped with some of us. As we were so far away from the front of the restaurant the service was extremely slow and there was no ambience. It took a long time before we got served our first dish and quite a wait before thereabouts dishes came. Once they did the food was outstanding. Everyone was super happy and loved every dish.
   

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6. P

   Paul

   London

   3 reviews

   5.0

   3 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and friendly and efficient service.
   

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7. E

   Elaine

   London

   11 reviews

   4.0

   11 reviews

   Dined on January 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Great dim sum and noodle dishes…char siu could’ve been better but rest of food was great
   

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8. H

   Hugh

   VIP

   London

   114 reviews

   3.0

   114 reviews

   Dined on January 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Solid rather than sensational food, although a few dishes did dazzle, including fried prawn rolls, pan-fried pork dumplings and sensational roast pork cheung fun. Good value, fast service. Lacked atmosphere, but would happily return at a busier time when it's likely to be more lively.
   

   Dragon CastleResponded on January 22, 2025

   Hi Hugh Thank you so much for your thoughtful review! We're really glad to hear that you enjoyed those Dim Sum dishes— we'll be sure to pass along your compliments to the team. We appreciate your feedback on the atmosphere and agree that a busier time can bring a bit more energy to the place. We're happy you found the value and service up to your expectations, and we’d love to welcome you back soon! Warm regards, Fiona
   

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9. M

   Matthew

   Montreal

   1 review

   3.0

   1 review

   Dined on January 5, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Average experience at best. Indifferent service. Average dumplings. Koi need more water.
   

   Dragon CastleResponded on January 22, 2025

   Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we truly appreciate your honesty. We take all reviews seriously and will look into the areas you’ve mentioned, particularly the service and quality of the dumplings, to make improvements. As for the koi, we’ll make sure to give them extra attention, unfortunately we have been experiencing a leak but we have organised someone to come and take a look. We’d love to have the opportunity to welcome you back and provide a better experience next time. Warm regards, Fiona
   

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10. D

    Doran

    London

    9 reviews

    5.0

    9 reviews

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    The food is really excellent and they are really good at making use feel relaxed, comfortable and welcome.
    

    Dragon CastleResponded on January 22, 2025

    Hi Doran, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food and felt relaxed and welcome during your visit. Creating a comfortable atmosphere for our guests is just as important to us as serving great food, so it’s wonderful to know we succeeded in both. We can’t wait to welcome you back soon! Warm regards, Fiona
    

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