Earls Kitchen + Bar - Robson - Vancouver

Review summary

1. A

   Alexa

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was very busy but I loved the Eras Tour themed food and drink!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on December 9, 2024

   Hi Alexa, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

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2. J

   Jared

   Calgary

   16 reviews

   5.0

   16 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional from both the front end manager and our server. Love the tie-in's with TS. Well done!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on December 9, 2024

   Hi Jared, Thank you for taking the time to submit this lovely review. We are thrilled to hear that our team was able to deliver exceptional service and will be sure to relay your kind words to them! We look forward to seeing you again very soon and thank you for choosing to dine with us at Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

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3. l

   lei

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service and the food was incredible. It was one of the best experiences!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on December 9, 2024

   Hi Lei, Thank you for taking the time to submit this lovely review. We are thrilled to hear that the team was able to deliver exceptional service and will be sure to relay your kind words to them! We are so happy your experience was so memorable. We look forward to seeing you again very soon and thank you for choosing to dine with us at Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

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4. K

   Kris

   Vancouver

   1 review

   3.0

   1 review

   Dined on November 26, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   I was pleased to see a vegan pizza with vegan cheese rather than a chees-less option. Unfortunately, it was so rich and fatty, consisting of mostly cream cheese and cheese, that I couldn't finish it. Even another person in my party tried it and said "yeah, my whole pallet is coated with just cream cheese. I wouldn't want that as my whole meal". So I left with half a pizza in a takeout box but still hungry.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on December 2, 2024

   Hi Kris, Thank you for taking the time to submit this review. I am so sorry to hear you did not enjoy your pizza. I have shared this feedback with our team and we will be taking this all into consideration. My email is attached at the bottom of this comment if you would like to chat further. We look forward to seeing you again very soon and thank you for choosing to dine with us at Earls Robson! Sunny Waller- Guest Experience Manager - Earls Robson sunny.waller@earls.ca
   

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5. A

   Annette

   Vancouver

   4 reviews

   3.0

   4 reviews

   Dined on November 18, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Forgot about us twice and had to find the server both times. They did comp one meal and provided a cheesecake to go, acknowledging they did forget. Overall manager was good but server was dismissive. But Earls is great food. Thank you
   

   Earls Kitchen + Bar - Robson - VancouverResponded on November 23, 2024

   Thank you for taking the time to share this feedback with us, Annette! I'm truly sorry to hear that we failed to hit the standard that we are known for on this particular visit. I have reached out to you via email so that I can make this right, although in case you don't receive this, my email is bryn.horner @ earls.ca. Please don't hesitate to get in touch! Sincerely, Bryn Horner General Manager
   

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6. T

   Todd

   Calgary

   20 reviews

   5.0

   20 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   You always know what you’re getting here. Very similar to others in the chain, clearly the same menu. I was surprised how good the oysters were as Earl is not a place. I would ordinarily consider ordering oysters. Servers or nice and efficient. Also quite attentive. As always, I find Earl’s a bit overpriced for the quality and amount of food. In this case, this version of Earls is quite loud as it is a wide open space.  All in all if you enjoy Earl, this is a good one.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on November 22, 2024

   Hi Todd, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

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7. C

   Corey

   Vancouver

   1 review

   3.0

   1 review

   Dined on November 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   A few hiccups. Scanned the Earls code on Robson sy to buy a $100 gift card with includes a later use $20 card with my Canadian credit card. $100 posted in USD!!!! Eventually a manager was going to reverse a similar amount. Ordered their happy hour steak — asked for the Cajun spice as I’ve had it many times with no extra charges. This time a $4 surcharge for a spice. Hmmm it was a birthday event as noted on the reservation. Nothing was offered until we had to ask. Eventually a micro chocolate muffin tasting item appeared. Wasn’t worth the hassle. Not the best experience today at Earls.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on November 23, 2024

   I'm sorry to hear that we missed the mark on your visit, Corey! Following your feedback, I noticed that the option to select USD or CAD isn't especially clear or user friendly, so I've shared this feedback with our gift cards team to consider adjusting. I'm also disappointed to hear that our team failed to make your birthday celebration memorable. I understand the importance of facilitating the celebration of these notable milestones. I've touched base with my host team to ensure that reservation notes are being passed along so that we can make each experience special! I would love the opportunity to make this right! If you have the time, will you please email me at bryn.horner @ earls.ca? Sincerely, Bryn Horner General Manager
   

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8. IC

   IngridC

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Attentive and responsive service. Accommodating to our slow pace during a quieter time. Food was delicious. An enjoyable meal and get together with friends.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on November 7, 2024

   Hi Ingrid, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

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9. J

   Jordan

   Vancouver

   1 review

   5.0

   1 review

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect dinner! Great food and even better service - the renovation looks 10/10/
   

   Earls Kitchen + Bar - Robson - VancouverResponded on November 7, 2024

   Hi Jordan, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

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10. M

    Mark

    Vancouver

    4 reviews

    3.0

    4 reviews

    Dined on October 29, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Seemed to be very understaffed. The guy running the hostess stand was out of his depth. Didn’t know what he was doing. He ran our pizza to the table. Dropped it off without saying a word. Did not bring any side plates etc. looked like there was only one server for the whole section of the restaurant. He was doing his best but was stretched very thin. More staff did arrive and things got a little better. We had a great time at this location 2 x over the summer. I’m not sure I would return. It was my husband’s birthday as well. Not impressed at all.
    

    Earls Kitchen + Bar - Robson - VancouverResponded on November 1, 2024

    Hi Mark, My name is Sunny Waller and I am the Guest Experience Manager at Earls Robson. I want to begin by apologizing for your recent experience at our store and thank you for the detailed feedback provided. It sounds like there were some gaps in hospitality during your last visit and for that I am truly sorry. I have compiled your feedback and shared it with our leadership team. If you have any questions or would like to speak further about your experience please feel free to contact me through the restaurant at (604) 669-0020. Thank you again for your feedback and for your continued support. Sunny Waller - Guest Experience Manager - Earls Robson sunny.waller@earls.ca
    

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