Earls Kitchen + Bar - Tysons Corner

Review summary

1. A

   Audrey

   Washington DC

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our experience tonight dining with Earls was very disappointing. We have dined with Earls numerous times in the past, but after our last few experiences and tonight’s, we have decided it will be our last. We were there celebrating a friend of mines birthday which unfortunately was not special. We were sat at our table at 6:00pm, and ordered food and drinks promptly. Our food and drinks arrived within the hour. However, the service was subpar. Unfortunately it took over an hour to get our checks and finish the evening. We were there for 2.5 hours tonight but we had finished eating within about an hour. Our server, whom we can’t recall his name, apologized about the delay several times. The manager came over to our table to apologize for the delay and to appreciate our patience, but unfortunately it was very unprofessional when he commented on my husband’s appearance. We were listening to what he had to say about the delay when the manager looked over at my husband, whom was sitting quietly minding his own business, and says to him that he can tell by the way he looks on his face he wasn’t pleased / happy. Which is a complete misjudgment and unprofessional. We were offered complimentary dessert for the birthday, which still took a very long time to arrive, but we waited. Then we were offered complimentary drinks. Which this late in the night were already ready to leave. All in all it was a very disappointing experience, the food order and drinks orders had to be corrected, we were charged for the appetizer size fries instead of a side fries, and other issues. We are understanding people but it’s disappointing to hear every time the server comes over an apology about something new each time. This will be our last time at Earls.
   

   Earls Kitchen + Bar - Tysons CornerResponded 2 days ago

   Hey Audrey, We are sorry to hear that your experience was not up to par with our standards. It seems that there was an issue with your entire experience. We would love to know more about your experience and how we can make it up to you. Please contact me at Marc.bossman@earls.ca Thanks, Marc Bossman Guest Experience Manager
   

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2. l

   leatta

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service by the waitress, food and drinks great and beautiful restaurant. Will be back in the future
   

   Earls Kitchen + Bar - Tysons CornerResponded 2 days ago

   leatta, Thank you for the great review and rating! We're glad to hear you had a fantastic experience and hope to see you at Earls KItchen + Bar again in the future!
   

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3. A

   Amir

   Washington DC

   12 reviews

   vip
   5.0

   12 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great place to have fun with friends, great ambiance, great service and good food.
   

   Earls Kitchen + Bar - Tysons CornerResponded 2 days ago

   Hello Amir, Thank you so much for your kind words and the 5-star rating! We are thrilled to hear that you enjoyed your time at Earls Kitchen + Bar - Tysons Corner. It's wonderful to know that our ambiance, service, and food all contributed to a great dining experience for you. We will be sure to share this review with Wynter and we look forward to welcoming you back for more fun and good food in the future. Thanks again!
   

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4. S

   Stuart

   Grand Rapids

   8 reviews

   vip
   3.0

   8 reviews

   Dined on December 3, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Good food, steak could have been hotter. The heat was out in the restaurant so diners had to wear their coats
   

   Earls Kitchen + Bar - Tysons CornerResponded 5 days ago

   Stuart, I apologize for the issue with our heating system (which has since been repaired) and know how much of an inconvenience this was for you and our other diners for the day and a half we had issues and were waiting on parts. I would love to make this up to you, if you could email me directly at soostveen@earls.ca with your contact information I will be in touch. Thanks you for taking the time to say something, and I hope to make this right with you when you get in touch.
   

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5. C

   Catrina

   Washington DC

   10 reviews

   vip
   5.0

   10 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food, great experience! And the waitress was awesome. Thank you!
   

   Earls Kitchen + Bar - Tysons CornerResponded on December 1, 2024

   Hey, Thank you for your wonderful review! We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Earls Kitchen + Bar - Tysons Corner in the near future. - Marc Guest Experience Manager
   

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6. C

   Cheryl

   Washington DC

   19 reviews

   2.0

   19 reviews

   Dined on November 24, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   On my last visit about a month ago, they were debuting their new, made in their own kitchen veggie-burger. It was fantastic, made with beans and very fresh and flavorful. Went back today hoping for the same, in fact I had been raving about it so much that my husband, a committed carnivore, decided to order the same. Disappointingly, although I asked the server and she confirmed that the patties were still made fresh in their own kitchen, what we received was absolutely positively a store-bought patty out of a freezer box. It was edible but I would never go to a restaurant for that. And as a vegetarian with few other things on the Earl menu that are appealing to me, I fear it will be our family's last visit... sadly, because we really love the atmosphere.
   

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7. A

   Alexander

   Washington DC

   1 review

   vip
   2.0

   1 review

   Dined on November 23, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   Order a cheeseburger, the cheese wasn't melted, and fries were semi cold. The burger seemed like it was from a kids' menu. My wife ordered the tacos, and the chips were stale. We've been there before and the food was much better.
   

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8. B

   Brian

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and drinks. Service was prompt and courteous.
   

   Earls Kitchen + Bar - Tysons CornerResponded 2 days ago

   Brian, Thank you for the great comment, we hope to see you at Earls Kitchen + Bar again in the future!
   

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9. ML

   MLVP

   Washington DC

   41 reviews

   vip
   5.0

   41 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and enjoyed the food! Will come back for sure!
   

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10. R

    Rina

    Washington DC

    1 review

    vip
    5.0

    1 review

    Dined on November 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Slow service. Drinks were not correct. Sushi should always come with wasabi and ginger as per standard. This is second time we had to ask.
    

    Earls Kitchen + Bar - Tysons CornerResponded on December 1, 2024

    Hey, Thank you for your feedback. We are sorry to hear that your experience was not up to par with our standards. It seems that there was an issue with the food and drinks. We would love to know more about your experience and how we can make it up to you. Please contact me at Marc.bossman@earls.ca Thanks, Marc Bossman Guest Experience Manager
    

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