Earls Kitchen + Bar - Whistler

Review summary

1. OT

   OpenTable Diner VIP

   Vancouver1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   Service was not good. Server was not attentive. Missed a few of the orders.
   

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2. AS

   AshleyS

   Vancouver2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I had wrote a special request when booking online. I wanted to surprise my best friend and ask her to be my bridesmaid. I arrived early to the reservation, I got seated right away and the hostess asked if I was Ashley (which I appreciate as she wanted to make sure I was the one giving the surprise) and then told me they saw the note and she will make sure that the server is up to date! Our server, Sarah was a massive help! She asked me if I wanted to give her the surprise box and flowers that I was going to try and hide under my jacket. We chatted and we arranged for another server to bring out glasses of bubbly and then for Sarah to bring out the box and flowers and place them in front of my friend at the same time when she arrived. They did this perfectly and with much enthusiasm! I genuinely felt like Sarah was more than happy to make the surprise happen and loved being apart of it! Regardless of how crazy busy the restaurant was already. Thank you Sarah for the fantastic memories you helped create!! Sarah even went the extra mile and brought us out a dessert surprise and gave me a white candle and my friend a pink candle and said congratulations at the end of our evening! We saw on our bills that some things got comped which I was not expecting at all, she didn’t need to go the extra mile but she did and I will forever be grateful. Fantastic service, Sarah 🤍
   

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3. D

   Doug

   Greater Boston2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   In the hours before our reservation I received 3 emails confirming changes to my reservation that I did not make. Our server delivered a drink for my wife, which was wonderful. She requested a second one but received a plain version. He insisted it was the same, which it clearly was not. Claimed the bartender just made it different..and why would they do that? He did only charge for the first one but made us feel weird about it. Food was very good but so expensive it affected our choices. Service was just not to our expectations.
   

   Earls Kitchen + Bar - WhistlerResponded 5 days ago

   Hello Doug, Thank you for taking the time to review our location. I am very sorry to hear of the poor experience you had, this is by no means our standard. I will be following up with all relevant parties to ensure experiences like this are not repeated, and use this as a learning tool for our team in the future. As it is imperative we renew your faith in our brand, I would be grateful for the opportunity to have you back in the restaurant for a redo dining experience. Please let me know if this is feasible by emailing me at holly.merchant@earls.ca and I will set up a reservation. Thank you again for sharing your dining experience with us and I look forward to hearing from you. Kind Regards, Night Manager holly.merchant@earls.ca
   

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4. OT

   OpenTable Diner

   London1 review

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere. Server was very pleasant. Food was good for adults & kids too.
   

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5. OT

   OpenTable Diner

   Montreal1 review

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow super soirée , Mous avons super bien mangé et notre serveur était parfait 😉
   

   Earls Kitchen + Bar - WhistlerResponded on March 3, 2025

   Hi! A huge thank you for the amazing 5-star review! We are thrilled you enjoyed your overall experience, and that the food and service were above and beyond. Your support and kind words truly brighten our day. We can't wait to welcome you back for another memorable experience soon. Warmest regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca Assistant Night Manager - ellie.gosling@earls.ca
   

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6. A

   Andrew

   Hawaii4 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely time thanks to our server Elle. Great food and portion size.
   

   Earls Kitchen + Bar - WhistlerResponded on March 3, 2025

   Hi Andrew! A huge thank you for the amazing 5-star review! We are thrilled you enjoyed your overall experience, and that the food and service were above and beyond. Your support and kind words truly brighten our day. We can't wait to welcome you back for another memorable experience soon. Warmest regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca Assistant Night Manager - ellie.gosling@earls.ca
   

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7. OT

   OpenTable Diner

   San Francisco1 review

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Welcoming- high energy restaurant. The service is excellent & personalized. The food was delicious, prepared as we asked. The steak frites with 6oz prime sirloin was unbelievably wonderful! Prices are very good, too.
   

   Earls Kitchen + Bar - WhistlerResponded on March 3, 2025

   Hi! A huge thank you for the amazing 5-star review! We are thrilled you enjoyed your overall experience, and that the food and service were above and beyond. Your support and kind words truly brighten our day. We can't wait to welcome you back for another memorable experience soon. Warmest regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca Assistant Night Manager - ellie.gosling@earls.ca
   

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8. OT

   OpenTable Diner

   Vancouver1 review

   1.0

   Dined on February 27, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Cold food, slow service. The same dishes returned twice due to being cold. Same starters came out 10 minutes apart.
   

   Earls Kitchen + Bar - WhistlerResponded on March 3, 2025

   Hello, Thank you for taking the time to review our location. I am very sorry to hear of the poor experience you had, this is by no means our standard. I will be following up with all relevant parties to ensure experiences like this are not repeated, and use this as a learning tool for our team in the future. As it is imperative we renew your faith in our brand, I would be grateful for the opportunity to have you back in the restaurant for a redo dining experience at our expense. Please let me know if this is feasible by emailing me at holly.merchant@earls.ca and I will set up a reservation. Thank you again for sharing your dining experience with us and I look forward to hearing from you. Kind Regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca
   

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9. D

   Dan

   Vancouver1 review

   1.0

   Dined on February 27, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Food was stone cold! Waiter took it back to reheat, came back to us slightly warm! Really disappointed, have eaten here before and was good……don’t know what’s happened?! Almost every table in there was complaining with the same issue. They gave us free drinks and desserts but still a very expensive meal for cold food!
   

   Earls Kitchen + Bar - WhistlerResponded on March 3, 2025

   Hello Dan, Thank you for taking the time to review our location. I am very sorry to hear of the poor experience you had, this is by no means our standard. I will be following up with all relevant parties to ensure experiences like this are not repeated, and use this as a learning tool for our team in the future. As it is imperative we renew your faith in our brand, I would be grateful for the opportunity to have you back in the restaurant for a redo dining experience at our expense. Please let me know if this is feasible by emailing me at holly.merchant@earls.ca and I will set up a reservation. Thank you again for sharing your dining experience with us and I look forward to hearing from you. Kind Regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca
   

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10. H

    Hector

    Monterrey2 reviews

    4.0

    Dined on February 26, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Muy buen servicio y ambiente. Los cortes de carne estaban en el término solicitado. Pero las pastas les faltaba sabor. Bebidas y postres muy buenos.
    

    Earls Kitchen + Bar - WhistlerResponded on February 27, 2025

    Hello Hector! Thank you for taking the time to leave this review. I am happy to see that you enjoyed your experience and look forward to making your next experience even more enjoyable! Kind Regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca
    

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