Eddie Merlot's Prime Aged Beef & Seafood - Pittsburgh

Review summary

1. C

   Cheyenne

   Sacramento

   4 reviews

   vip
   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Worst experience ever. Reservation was for 7:45 and we didnt get seated until 9:15. We were told they ran out of certain foods, desserts etc. stayed for a total of 4 hours, we even heard a fight break out in the kitchen. Managers were terrible, service terrible. Lets just say my Thanksgiving was a 2/10, very sad. They ended up comping our entire meal, which made sense. But this place was a complete circus.
   

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2. M

   Maleejah

   Pittsburgh

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Thanksgiving day was extremely unorganized. I did not get seated at my table until 35 minutes after my reservation time. I did not get food until over an hour after my reservation time. The service was poor. I sat at the bar for 20 minutes before I was acknowledged by the bartender while waiting for my table. Once sat at the table it was another 10 minutes before a server came over. Mari was great she took care of us when no one else did. As far as the food I was not impressed. The quality for the price did not compare.
   

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3. S

   Susie

   Pittsburgh

   40 reviews

   vip
   5.0

   40 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Neal was excellent! Thank you for taking such good care of us on Thanksgiving ♥️
   

   Eddie Merlot's Prime Aged Beef & Seafood - PittsburghResponded today

   Susie, thank you so very much for the outstanding review! It's great to know that you enjoyed our food and I agree, Neal is absolutely wonderful. We always strive to provide top-notch service and it's rewarding to hear that it's appreciated. We look forward to serving you again soon! Best, Mike Edwards General Manager Eddie Merlot's Prime Aged Beef & Seafood
   

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4. R

   Regina

   Pittsburgh

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Our reservation was for 5:15pm. We arrived at 5:08pm. We were seated at 5:40pm. It was Thanksgiving Day. All 4 of us had the prise fixe turkey dinner. Had to ask for the wine list. Two lists were presented at the same time. One was grubby and well-used. The other was a little better, covered with plastic. Waited for 20 minutes for the appetizers (soup & salad). Main course wasn't served until 7:15pm. The restaurant was overbooked, and the kitchen was overwhelmed. The glass of wine I ordered (pinot grigio) was unavailable. Server suggested a glass of cabernet sauvignon, so I ordered that. (Turned out it was twice the price of my first choice). The cup of soup (lobster and corn chowder) had no lobster and no corn. It was lukewarm at best but tasty. Except for the turkey, the portions were small--1/2 cup of dressing, 1/2 cup of mashed potatoes, a few spoonsful of gravy, 4 asparagus spears and a decent amount of green beans. Again, the food was barely warm. Dessert was creme brulee and chocolate cake, served without utensils. Both the main server and his assistant showed up at different times with 4 spoons, so we ended up with 8 spoons total. Although there was plenty of help, the servers were stepping over each other's toes, making trips to the bar for 1 drink at a time and for the most part bussing their own tables. Nevertheless, I would still recommend this establishment as the food is usually excellent but stay clear of holidays. We overheard that there were 600 reservations for this date.
   

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5. R

   Ruthie

   Pittsburgh

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely holiday atmostphere with the Horne's Christmas tree in view. Employees are always so gracious. The server John is our favorite server anywhere!
   

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6. B

   Barb

   Pittsburgh

   15 reviews

   5.0

   15 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our dining experience on Thanksgiving day! Our server, Bilal, was awesome! The food was delicious!
   

   Eddie Merlot's Prime Aged Beef & Seafood - PittsburghResponded today

   Barb, thanks for the feedback! I am so happy to hear that Bilal made your Thanksgiving so wonderful! We strive to provide our guests with the best dining experience possible and your kind words are a testament to our efforts. We look forward to serving you again soon! Best, Mike Edwards General Manager Eddie Merlot’s Prime Aged Beef & Seafood
   

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7. D

   David

   Pittsburgh

   23 reviews

   5.0

   23 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Eddie Merlot's is our "go to" for Thanksgiving. Everything was exceptional! We had crab cakes, filet mignon pot stickers, Bourbon ribeye, filet mignon oscar style, sweet potato casserole, tempura green beens, all were exceptional! The only disappointment was we couldn't get our favorite dessert, banana's foster, due to being too busy. Excellent meal and service. Will be back!
   

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8. K

   Kyle

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Edward provided the greatest service. Highly recommend
   

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9. m

   marybeth

   Pittsburgh

   39 reviews

   vip
   5.0

   39 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dinner. Food was great. Service was very good. Cole was very attentive.
   

   Eddie Merlot's Prime Aged Beef & Seafood - PittsburghResponded 5 days ago

   MaryBeth, Thank you so very much for the outstanding review! It's great to know that you enjoyed our food and found Cole, and service to be wonderful! We always strive to provide top-notch service and it's rewarding to hear that it's appreciated. We look forward to serving you again soon! Best, Mike Edwards General Manager Eddie Merlot's Prime Aged Beef & Seafood
   

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10. J

    Jon

    Pittsburgh

    7 reviews

    vip
    5.0

    7 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Kevin was a fantastic server and the food was very good. We will definitely be returning.
    

    Eddie Merlot's Prime Aged Beef & Seafood - PittsburghResponded 5 days ago

    Thanks for the review, Jon! We're so happy to hear that you enjoyed your dining experience here at Eddie Merlot's with us. It's fantastic to know that our food was up to your expectations. We're also glad that our service and Kevin met your expectations. We look forward to welcoming you back soon for another great experience. Best regards, Mike Edwards General Manager Eddie Merlot's Prime Aged Beef & Seafood
    

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