El Jefe Cantina - Harveys Lake Tahoe

Review summary

1. D

   Dale

   San Francisco

   29 reviews

   3.0

   29 reviews

   Dined on January 18, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   It was good, much better after a few coctails. LOL
   

   El Jefe Cantina - Harveys Lake TahoeResponded on January 21, 2025

   Thank you for sharing your experience at El Jefe Tahoe. We're excited to hear you enjoyed it, especially with a few cocktails!
   

   Is this helpful?

2. L

   Louis

   VIP

   Chicago

   13 reviews

   3.0

   13 reviews

   Dined on January 12, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The server seemed inexperienced serving appetizers with no plates. I had to find her to get plates. My meal came out first and then later my guests meal came out and was wrong and needed to be sent back and fixed. Be prepared that everything is very spicy.
   

   El Jefe Cantina - Harveys Lake TahoeResponded on January 13, 2025

   Thank you for bringing this to our attention. We will take your comments into consideration.
   

   Is this helpful?

3. J

   Jody

   Tahoe

   1 review

   1.0

   1 review

   Dined on October 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When we arrived it took forever to order and they were out of everything. We ended up walking out after waiting an hour for our food. DO NOT EAT AT EL JEFE’S
   

   El Jefe Cantina - Harveys Lake TahoeResponded on October 30, 2024

   I am very sorry for any inconvenience you experienced during your visit. I greatly value your feedback and will be sure to address the issues you have brought to my attention.
   

   Is this helpful?

4. C

   Colton

   Houston

   1 review

   1.0

   1 review

   Dined on October 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Received our corn. COLD. my husband never sends anything back. Brought it back microwaved. Our bites were still in it. There 2 hours. Never received our entrees. Tried to blame it on being slammed. Tons of open tables. Lots of people left. So did we, but still had to pay for chips and corn and r yrs drinks we wouldn’t have gotten if we hadn’t of waited so long. 90.00 and no dinner!!!!!
   

   El Jefe Cantina - Harveys Lake TahoeResponded on October 30, 2024

   Thank you for bringing this to our attention. We apologize for the experience you had during your visit. We strive to provide excellent service and quality food to all our guests, and it's clear we fell short in this instance. Your feedback is valuable to us, and we will use it to improve our operations and prevent similar issues in the future. We appreciate your patience and hope you'll give us another opportunity to serve you better.
   

   Is this helpful?

5. B

   Beverley

   Tahoe

   1 review

   2.0

   1 review

   Dined on October 5, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Food was stale dry carne asada otherwise serve and people were great
   

   El Jefe Cantina - Harveys Lake TahoeResponded on October 9, 2024

   Apologies for any inconvenience with the stale carne asada. Thank you for your feedback.
   

   Is this helpful?

6. m

   mickie

   Tahoe

   8 reviews

   3.0

   8 reviews

   Dined on September 22, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Nothing special about this restaurant. The service was not good. Typically get complimentary chips and salsa, but not here. We ordered some and the server didn’t bring them out until we asked the manager about them. Got them about 3 minutes before our meal and still had to pay for them. Prices are “normal” for being in a casino in Tahoe and the portion sizes were big, could have definitely shared a meal. Will probably never eat there again.
   

   El Jefe Cantina - Harveys Lake TahoeResponded on September 24, 2024

   We apologize for the inconvenience you experienced during your visit. Thank you for your feedback.
   

   Is this helpful?

7. D

   Dana

   San Francisco

   13 reviews

   1.0

   13 reviews

   Dined on September 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The hostess was rude and couldn't find our reservation. She almost gave our table way. The food is nothing to brag about. I would never eat there again.
   

   El Jefe Cantina - Harveys Lake TahoeResponded on September 18, 2024

   Please accept our apologies for the experience you had at El Jefe Tahoe. Your input is valuable to us.
   

   Is this helpful?

8. B

   Billie

   Sacramento

   1 review

   1.0

   1 review

   Dined on September 13, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food terrible. Fish tacos were tough & dry. Could not eat. Husband had steakburger. Bun fell apart like old stale bread. Sever never came back until we asked for ck.
   

   El Jefe Cantina - Harveys Lake TahoeResponded on September 14, 2024

   We're sorry to hear about your experience at El Jefe Tahoe. Thank you for your feedback.
   

   Is this helpful?

9. S

   Steve

   Las Vegas

   71 reviews

   3.0

   71 reviews

   Dined on September 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Hard to find restaurant in the basement tunnel, slow service, few options and very pricey. Add $30 for parking and definitely not worth it.
   

   El Jefe Cantina - Harveys Lake TahoeResponded on September 14, 2024

   We are disappointed to hear about your experience at El Jefe Tahoe. We apologize for the challenges you faced and appreciate your feedback. Thank you for sharing your experience.
   

   1 person found this helpful

10. B

    Bob

    Tahoe

    1 review

    2.0

    1 review

    Dined on August 10, 2024

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 3

    Our first server was excellent but left after taking our order. His replacement never offered any drinks or refills on our water. She obviously needs more training. The staff were, for the most part, very friendly. When first sat down, there was one other table with 3 customers but the music volume was too high to carry on any sort of conversation. We had to ask our server for a repeat of everything said. Prices are much higher than normal. $10.00 for a bottle of beer without a glass is ridiculous.
    

    El Jefe Cantina - Harveys Lake TahoeResponded on August 10, 2024

    Your feedback is important to us. We apologize for the issues you experienced during your visit. Thank you for sharing your experience.
    

    Is this helpful?