El Torito - Riverside Plaza

Review summary

1. J

   Janet

   Los Angeles

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our group of five was celebrating a birthday during Sunday brunch. The food and drinks were delicious, especially the omelets made to order. Erika was an outstanding server. She made sure we had an outdoor heater by our table, and lit it herself.
   

   El Torito - Riverside PlazaResponded 6 days ago

   Thank you for your feedback
   

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2. P

   Paula

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time celebrating my mom’s birthday!
   

   El Torito - Riverside PlazaResponded 4 days ago

   We are happy to hear about your experience! We appreciate you taking the time to share. Thank you so much for the stars! We look forward to seeing you again soon!
   

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3. K

   Kevin

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great brunch experience with great food and service. There are so many options that even our picky group all found things to enjoy. It is a bit hard to feel you are eating your money's worth, but that may just be a me thing.
   

   El Torito - Riverside PlazaResponded on November 11, 2024

   Thank you so much for the stars! We look forward to seeing you again soon
   

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4. m

   mitch

   Los Angeles

   129 reviews

   vip
   5.0

   129 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service! I think it’s a bit overpriced! For almost $40.00 without a carving station!
   

   El Torito - Riverside PlazaResponded on November 4, 2024

   Thank you for taking the time to let us know what you think about our food and your experience!
   

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5. K

   Kyle

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on October 6, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Server was way too distracted to serve us. Refills took a long time, chips and salsa took a long time, and food took even longer. As well the hostess gave away our table after we made our reservation. Then she told me my reservation was for outside. Good thing Open Table saves selections made but even when shown what selections I made, she says it was my fault not the hostess but I could eat at the bar with children... As well a homeless guy started walking around the restaurant and the same hostess just looked at him and walked past, not addressing him at all. Stood next to my table not saying a thing in the middle of a walkway for almost 2 minutes. He then sat himself at the bar and began taking off shirts. Saving grace the food runner was extremely nice and had a great table side manner even engaging the kids with some fun. So in the end, I guess had dinner and a show? Food is good, service and customer service atrocious.
   

   El Torito - Riverside PlazaResponded on October 7, 2024

   Hello Kyle, We want to extend our sincerest apologies concerning all the issues that you have faced at our restaurant at Riverside Plaza. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. I am the General Manager Jose Carbajal .However, I would like to learn more about your situation. I want to make things right. We hope you will give us an opportunity to get you back in our restaurant for a better experience. Call me to set a reservation in your name to invite you and your family again to get a better experience. 951-684-6816 Sincerely
   

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6. J

   Joshua

   Los Angeles

   2 reviews

   vip
   3.0

   2 reviews

   Dined on September 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The quality wasn’t the same today. It was below par. Not sure what the change was but it was noticeable. Also for the taco stand it seems they were giving smaller meat portions than normal.
   

   El Torito - Riverside PlazaResponded on October 1, 2024

   Hello Joshua, I’m sorry to hear you were dissatisfied with your food . Please reach out to me Jose Carbajal or Jocelyn P to see what we can do for a better experience next time. I would like to invite you and a friend to come and experience a great visit. call to set up a reservation in your name. Sincerely. Jose C
   

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7. F

   Frank

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was very good and the waitress did a great job!
   

   El Torito - Riverside PlazaResponded on September 22, 2024

   Thank you for your feedback
   

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8. R

   Rick

   Palm Springs

   3 reviews

   4.0

   3 reviews

   Dined on September 18, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Excellent service by the bartender staff. I’m very attentive.
   

   El Torito - Riverside PlazaResponded on September 19, 2024

   Thank you for your review and we appreciate you taking the time to share!
   

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9. D

   Donna

   Los Angeles

   1 review

   2.0

   1 review

   Dined on September 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Our first time experiencing the Sunday buffet at ElTorito. Service was the biggest disappointment. Waitress sat us but didn’t explain the buffet process or what was included or not included. We had to flag her down to get water, to explain what food was located where, to pick up plates, etc. It was only 11:15 so not terribly busy. We were just always waiting. We didn’t realize we could get mimosas until mid brunch or that there was kid friendly food available. Also, we were on the patio and the tables were stained…they needed tablecloth’s or placemats so you didn’t have your plate directly on the dirty looking and chipped outdoor tables (we sat on the patio). The best part of the waitress’s service came at the end when she brought us our ticket (which we had to flag her down to get) and she pointed out with exuberance the tipping suggestions on the ticket. I must say, the food was delicious, plentiful, and fresh. It’s too bad the service and unkempt patio made the dining experience less than satisfactory and we were always searching for the waitress as we ate off of stained/chipped outdoor furniture.
   

   El Torito - Riverside PlazaResponded on September 18, 2024

   We want to extend our sincerest apologies concerning all the issues that you have faced on Sunday. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. Please reach out to me Jose Carbajal GM to see what we can do for a better experience next time. I would like to extend my invitation for you to come in again to see that we can do better. Sincerely, Jose C 951-684-6816
   

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10. m

    mitch

    Los Angeles

    129 reviews

    vip
    5.0

    129 reviews

    Dined on September 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The Food and Service is always great there! Our Server Lorenzo is Fantastic!
    

    El Torito - Riverside PlazaResponded on September 12, 2024

    Thank you for taking the time to let us know what you think about our food and your experience!
    

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