El Torito - Sherman Oaks

El Torito - Sherman Oaks reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. F

   Francis

   Los Angeles2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had A First Date Here. Overall Service 10/10 amazing staff and our server was amazing .
   

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2. JP

   JoseP

   Los Angeles10 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love coming here for their brunch! You always get your money's worth and the food is delicious.
   

   El Torito - Sherman OaksResponded 6 days ago

   We are happy to hear about your experience! We appreciate you taking the time to share. - Xperience Restaurant Group
   

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3. J

   Jay

   Los Angeles11 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great time with the family and there’s always other people there celebrating birthdays and retirement. I would recommend this place due to its size and the ambience on Ventura Boulevard.
   

   El Torito - Sherman OaksResponded on March 23, 2025

   We are happy to hear about your experience! We appreciate you taking the time to share. - Xperience Restaurant Group
   

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4. T

   Tracy VIP

   Los Angeles7 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We knew it would be busy because it was Valentine's Day so we planned for that. Our waitress didn't write anything down then said one of drinks wrong twice. She brought out my partner's meal and completely forgot about mine. She then asked how our meal was and when I told her I was still waiting on mine 15 min after our first meal was brought out, she proceeded to ask me what I had ordered. The manager ended up comping the meal because as he walked over to talk to us, we realized the waitress had given us an empty tortilla container. No idea what the problem was. We've never had such a terrible experience there and we've been to this location many times.
   

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5. V

   Viviana

   Los Angeles1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Went for dinner last night for Valentine’s Day with very high hopes of eating authentic Mexican food. I had reservations and special requests. To say the least, it will be my last time here. Very disappointed with the service at the front and unprofessionalism. They don’t take reservations here seriously. The food was the problem. I got a combo plate with chicken flautas and enchiladas. The flautas were soggy and awful. The enchilada tasted like ketchup very generic. The quality is worse than pollo loco if I’m being honest. They focus on big portions but not on taste. My food was served cold and tasted generic. I did not finish my plate from how cold it was. My partners plate too. The plates were full in the end because no one liked the food. Time to find a New Mexican spot.
   

   El Torito - Sherman OaksResponded on February 21, 2025

   My name is Joseph the Bar Manager of El Torito in Sherman Oaks. Although I prefer to hear great comments about our food and service, your kind feedback is what we value the most. I hope that you can give us a second chance and you will see how your feedback made a difference. If you could please provide me with the best time to call you regarding your experience would be fantastic. I would like to turn around your next dining experience with us.
   

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6. J

   Judy VIP

   Los Angeles150 reviews

   2.0

   Dined on February 9, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Everything on the buffet was very, very salty and all tasted the same. They raised the price to $33.50 and I really don’t know why. They took away or changed an item that had shrimp on the salad bar and now it’s basically cucumber, and there’s nothing amazing for that price. The noise level is very high. Hard to talk, but maybe they were short of staff because I had to get my own coffee, the waiter just wasn’t “available” unless I flagged him down for coffee, Champaign, napkins. Good grief. I must not be the only one with that feeling as it wasn’t as busy as it has been with people waiting outside for a table. Could be new management…?
   

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7. K

   Kimberly

   Los Angeles2 reviews

   5.0

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated my birthday with my family. The food was amazing and our server was awesome.
   

   El Torito - Sherman OaksResponded on January 10, 2025

   Thank you so much for the stars! We look forward to seeing you again soon! – Xperience Restaurant Group
   

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8. R

   Ron VIP

   Los Angeles47 reviews

   4.0

   Dined on January 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Went for New Years day dinner. Seated right away. Great service. Very good food. Had a very generous salmon dinner. Huge portions with rice and vegetables. Flavorful gaucamole prepared at our table.
   

   El Torito - Sherman OaksResponded on January 10, 2025

   We are happy to hear about your experience! We appreciate you taking the time to share. Your review means a lot to us and lets us know we are on the right track! - Xperience Restaurant Group
   

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9. R

   RIZLLE

   Los Angeles2 reviews

   1.0

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The ad for the Christmas buffet was unclear, providing 2 time slots 9-2 for brunch, and 2-8 pm. Our reservation was for 3:15. Apparently, it was a brunch buffet for 39.99/person... Which is pretty pricey for a brunch. We left after being seated. We headed to a seafood buffet instead which was $10 less than this price tag
   

   El Torito - Sherman OaksResponded on December 28, 2024

   We apologize for the inconvenience you experienced. Please feel free at any moment to speak with management regarding your experience. Feel free to contact the restaurant directly at 8189905860. -Xperience Restaurant Group.
   

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10. B

    Billy VIP

    Los Angeles6 reviews

    5.0

    Dined on December 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I love that they were open on Christmas Day because we were starving and everything was closed after all it’s Christmas! Super awesome staff and our server Kelvin was very informative about new items on the menu and specials on the brunch buffet. All in all a great experience. :)
    

    El Torito - Sherman OaksResponded on December 27, 2024

    We cannot thank you enough for the kind words about our restaurant. Your review means a lot to us and lets us know we are on the right track! – Xperience Restaurant Group
    

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