El Torito - Tustin

Review summary

1. H

   Harry

   Orange County

   17 reviews

   vip
   1.0

   17 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   I"m giving up on El Torito. The food is passable and it's easy to get a table because, apparently, people have found better options. But the service has gotten worse over the years. They always seem to be short staffed in the kitchen but the wait staff was always attentive. This time, the person who showed to our table introduced us to a waiter who, in Spanish, refused to wait on us. I don't blame him. He had multiple tables going (and he was very attentive to them) but simply couldn't handle anymore. So the overworked hostess(?) took over but she really didn't have time for us either so the dinner showed up at the same time as the salad and appitizers and we were always short on chips and salza. This problem has gotten worse and this loyal El Torito customer is going somewhere else from now on.
   

   El Torito - TustinResponded today

   Thank you for the stars and we appreciate you taking the time to share!
   

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2. C

   Connie

   Orange County

   1 review

   5.0

   1 review

   Dined on August 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiter was awesome! Excellent customer service!
   

   El Torito - TustinResponded on August 25, 2024

   Hello Connie, Thank you for your review. We appreciate your business and the kind words. We hope to see you again soon!
   

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3. PC

   PaulC

   Orange County

   16 reviews

   2.0

   16 reviews

   Dined on July 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Happy Hour food was disappointing. Regular menu food is good. Servers would disappear often.
   

   El Torito - TustinResponded on July 28, 2024

   Hello Paul , We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you.
   

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4. T

   Tino

   Phoenix

   5 reviews

   4.0

   5 reviews

   Dined on July 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Haven’t been here, for their brunch, in a long time. The brunch was good, but not as good as I remember! Maybe I was trying to be a little nostalgic. Carnitas and pastor were fantastic. Everything else was is what I rated! However, the service was excellent, right from the Host to the server to the cook, who made specialty ordered eggs!! A good selection of fruits and desserts. Was it worth $40? if you drink at least 5 mimosas it is!!! Which I did!! All and all, you have to try it out! It’s a great occasional thing to do!
   

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5. OT

   OpenTable Diner

   Orange County

   1 review

   5.0

   1 review

   Dined on July 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service by our waiter Ernesto Very attentive and cheerful. Food and ambiance was great
   

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6. OT

   OpenTable Diner

   Los Angeles

   4 reviews

   vip
   5.0

   4 reviews

   Dined on July 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was as good as before, my usual place for happy hour. :)
   

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7. M

   Matty

   Las Vegas

   8 reviews

   vip
   5.0

   8 reviews

   Dined on June 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hadn’t been to El Torito for many years, decided to try it again. Very impressed with the menu selection, drinks, food and service — and prices were very reasonable. Enjoyed our time in the restaurant.
   

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8. OT

   OpenTable Diner

   Orange County

   3 reviews

   1.0

   3 reviews

   Dined on June 16, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Made reservations to try their buffet on Father’s Day. But when we arrived, they did not have a table for us. The restaurant was packed and buffet lines long. People were waiting outside as well. After waiting 15 minutes for a table we left. It was disappointing.
   

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9. OT

   OpenTable Diner

   Orange County

   1 review

   4.0

   1 review

   Dined on June 16, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Food blah… bottomless mimosas excellent and service was even better!
   

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10. OT

    OpenTable Diner

    Orange County

    1 review

    5.0

    1 review

    Dined on June 16, 2024

    1. Overall 5
    2. Food 4
    3. Service 3
    4. Ambience 3

    We had our reservation for 3 weeks ahead of time. When we arrived 15 minutes early they were behind by 1hour seating reservation. Aside from being under staffed the servers that were working were more than pleasant and tried their best to keep up. Food was good and pricing was average
    

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