Elephant & Castle - Lucan

Review summary

1. J

   Jacqui

   Dublin

   7 reviews

   2.0

   7 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   We told the manager on the day. Food was terrible, quality and taste bad.
   

   Elephant & Castle - LucanResponded today

   Hi Jacqui, Thank you for the taking the time to post your review. we are sorry to hear about your recent visit to Elephant & castle Lucan. I would like to apologize that you felt the food was not up to our usual standard and the service felt slow. Hope to see you again for a better experience. E&C Team
   

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2. M

   Muskan

   Dublin

   1 review

   1.0

   1 review

   Dined on November 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a disappointing experience at this restaurant. Despite not being busy, we waited for 40 minutes to receive our food, which was frustrating on its own. When the food finally arrived, it was stone cold and clearly had been sitting out for a while. It was underwhelming in taste and not at all what we were expecting. To make matters worse, the staff seemed more interested in chatting among themselves than attending to the customers. They were neither welcoming nor attentive and the staff was busy having my their own dinner sitting at the bar, which made the experience feel even worse. We expected a lot more given the reputation, but sadly, we won’t be returning. Poor food quality, long wait times, and lackluster service left us extremely dissatisfied.
   

   Elephant & Castle - LucanResponded 7 days ago

   Hello Muskan, Thank you for leaving us a review. Sorry to hear that about your experience. We'll pass on your feedback and try to understand what happened on that day. Hope to see you again for a better experience. Regards, E&C Team
   

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3. E

   Edel

   Dublin

   3 reviews

   5.0

   3 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food nice staff lovely atmosphere beautiful decorations
   

   Elephant & Castle - LucanResponded today

   Hi Edel, Thank you for leaving us a review! We appreciate your comment. Hope to see you again. E&C Team
   

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4. S

   Sarah

   Dublin

   1 review

   2.0

   1 review

   Dined on November 23, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Good service and good for children but all 8 dishes that were served to the table were cold. Cold burgers, cold chips, cold pasta.
   

   Elephant & Castle - LucanResponded on November 24, 2024

   Hi Sarah, Thank you for leaving us a review. Sorry to hear that about our food. We'll pass on our feedback. Hope to see you again for a better experience. Regards, E&C Team
   

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5. H

   Harry

   Dublin

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Quality of food not up to the standard of previous visits, and not cheap at 88 euro for 2.
   

   Elephant & Castle - LucanResponded on November 24, 2024

   Hi Harry, Thank you for leaving us a review. Sorry to hear that you are not happy this time with the food. We'll pass on our feedback. Hope to see you again for a better experience. Regards, E&C Team
   

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6. A

   Alison

   Dublin

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A busy spot, staff friendly and attentive, quick service. Good layout and decor. Tasty food.
   

   Elephant & Castle - LucanResponded on November 20, 2024

   Hi Alison, Thank you so much for leaving us a good review. Hope to see you, again. E&C Team
   

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7. N

   Naoise

   Dublin

   10 reviews

   5.0

   10 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was very tasty! Always love the wings . A new server was training was doing great job!
   

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   Elephant & Castle - LucanResponded on November 20, 2024

   Hi Irene, Thank you so much for leaving us a good review. I will pass on your comments to Anabel Hope to see you, again. E&C Team
   

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8. I

   Irene

   Dublin

   1 review

   5.0

   1 review

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Staff were very pleasant and attentive and made the experience good
   

   Elephant & Castle - LucanResponded on November 15, 2024

   Hi Irene, Thank you so much for leaving us a good review. Hope to see you, again. E&C Team
   

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9. OT

   OpenTable Diner

   Dublin

   2 reviews

   2.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   Only thing we would recommend were the wings, our server was lovely, the chicken burger was mediocre and the fish was fine the fries were lukewarm and tasted of fish and old oil. The dessert a waffle was microwaved and it was doughy and disgusting. It was our first and last time, over priced fast food.
   

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10. D

    Darragh

    San Francisco

    1 review

    5.0

    1 review

    Dined on October 31, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Our server, Lauren, was great and everything was quite tasty and fresh.
    

    Elephant & Castle - LucanResponded on November 3, 2024

    Hi Darragh Thanks a million for your review. we will pass on your kind words to Lauren. Best regards E&C Team
    

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