Eleven Waters

Review summary

1. M

   Medical_Traveler

   New York City

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   A Disappointing Christmas Dining Experience Our Christmas Day dining experience at Eleven Waters was a letdown from start to finish, falling far short of any expectations for fine dining. While the effort to create an upscale atmosphere was evident, the execution left much to be desired. Environment: The seating area was uncomfortably cold, with the room temperature overlooked entirely. This simple yet crucial detail ruined the experience for many patrons. Some diners moved to the bar area seeking warmth, while others, including myself, resorted to dining with coats on. This is far from what one expects at a fine dining establishment. Food Quality: For the price, the offerings were mediocre at best. The prime rib, while somewhat redeeming, was tough and lacked the tenderness you’d expect. Desserts were unbalanced—either overly sweet or excessively bitter. Overall, the menu did not justify the cost, leaving much to be desired in terms of both flavor and presentation. Service: The servers were attentive and courteous, which was the only bright spot of the evening. However, the pre-visit experience soured things further. The woman who answered the phone two hours prior to our reservation was unnecessarily curt and rude when we inquired about cancellation policies. Her eagerness to emphasize the $55 cancellation fee felt almost gleeful, adding an unpleasant tone to what should have been a celebratory occasion. Final Thoughts: Eleven Waters missed a significant opportunity to impress on a special holiday. Comfort, quality, and professionalism are the cornerstones of fine dining, and this experience fell short on nearly all counts. It’s a shame because the potential is there, but the lack of attention to essential details and the uninspired menu made this experience a disappointment. I won’t be returning and would caution others to reconsider their plans if expecting a memorable dining experience.
   

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2. LR

   LianneR

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great breakfast and attentive staff. Recommend the eggs Benedict and the Cali Toast.
   

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3. J

   Judith

   Upstate NY

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Buffet was 55.00 p.p. Did not include coffee or tea. Choice of roast beef or turkey and vegetables and desserts. Parking was 15.00.
   

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4. D

   David

   Upstate NY

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and exceptional service for Thanksgiving buffet. Desserts and house wine were first-rate.
   

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5. S

   Steve

   Upstate NY

   1 review

   4.0

   1 review

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We have a very nice Thanksgiving meal and experience at Eleven Waters on Thanksgiving Day. We truly appreciate the staff and hostess for working on Thanksgiving day!
   

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6. M

   Michael

   VIP

   New York City

   29 reviews

   4.0

   29 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   It was Thanksgiving morning in Syracuse NY. Virtually every other restaurant in and around the city were closed. The breakfast buffet was fine, a very nice variety for $20. And the kitchen made eggs to order in addition to the scrambled eggs at the buffet. I’m not sure how to rate the service. 2 of the 3 servers shot work called in sick, leaving one to look after everyone. She was great under extremely stressful circumstances. In addition a couple of the kitchen staff called in too (which is why we opted for the buffet). Those that were there did a great job, but shame on those that decided to flake on their co-workers. How they could walk in for their next shift and face those that showed up is beyond me. It’s a hard job to begin with. I’m hoping a manager will read this to their staff.
   

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7. M

   Michelle

   Upstate NY

   1 review

   4.0

   1 review

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was great. Server never bothered us but as nice as that seems we had to ask for Creamer, ask for Creamer (2xs) and she brought our food and we didn't see again until the check came.
   

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8. M

   Mark

   New York City

   10 reviews

   5.0

   10 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great brunch, nice place, good location, friendly and helpful staff!
   

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9. J

   Joy

   Greater Boston

   5 reviews

   4.0

   5 reviews

   Dined on November 3, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Delicious breakfast. Good service. Yummy coffee too!
   

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10. M

    Marie

    VIP

    New York City

    16 reviews

    4.0

    16 reviews

    Dined on October 26, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Love the decor. The lobster Benedict So good. Very generous with the lobster.
    

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