Emma Jane

Review summary

1. SB

   SundayBruncher

   VIP

   New York City

   6 reviews

   5.0

   6 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   One of the best tea service offerings in Houston, with generous portions that will have you ready for a second pot of tea before you’re done! After trying some of Houston’s higher-end tea spots, I can confidently say the food here is top-notch. That said, the service was lacking—we waited over 10 minutes to see a waiter and rarely saw them afterward for refills or check-ins. I understand it’s the holidays and servers are stretched thin, but the restaurant wasn’t full, which made the delays more noticeable. With more attentive service, this place could easily blow others out of the water. The space could also use some sun shading for comfort during the day. The espresso martini has great flavor but could benefit from a better shake for a proper cream top. Lastly, the parking situation is confusing and nearly non-existent—a heads-up about the limited parking in the rear would be helpful.
   

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2. C

   Christina

   VIP

   Houston

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We were seated near a window that had one of us blinded and two of us sweating. After a few minutes of having to hold us a menu to shield her eyes we asked to be reseated and was told there were no other options. The waiter removed our champagne glasses when there was still about 1/3 of a bottle left. The service otherwise was decent. And the food was ok. Don’t know if we would return since there are better places in Houston.
   

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3. M

   Mary

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The tea service was nice but it was so loud that we couldn’t hear each other to have a conversation.
   

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4. D

   Debby

   VIP

   Houston

   14 reviews

   3.0

   14 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Food was good, but the choices were extremely limited. VERY loud! Overpriced food.
   

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5. M

   Melanie

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Super cute, delicious food, but a bit noisy. Definitely want to go back as the menu changes.
   

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6. K

   Kate

   Houston

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Overpriced, mediocre food, inattentive service. Much better options in Houston are Kiran’s and the St. Regis.
   

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7. R

   Rick

   Austin

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We did high tea and had a wonderful time. The service was a little slow the day we were there but the manager offered us an extra glass of champagne and comp’d s few of the teas. The place is beautiful and the high tea and sandwiches and sweets were excellent. Would definitely return.
   

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8. I

   Irene

   VIP

   Houston

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 3

   I was very excited at the opportunity to have high tra at this restaurant but it didn't turn out so good. First I ruined my shoes b/c it had been previously raining, and their concrete steps were under water. First I could access them because there was a car parked right in front of them. Had to step on grass before reaching the side walk and my shoes got covered in mud. I asked for a towel to try to wipe them and it took two requests from two different people to get a towel. She shoes are ruined now. Next surprise. No sugar in sugar bowl. We were told it was filled with sugar cubes. Next one of the cups was cracked and was leaking One of the forks was bent. Finally the sauce to cover bread pudding was Sabayon, but we were told it was eggnog. Very disappointing. Otherwise the place looks nice but disregard to these simple details made it a bad experience. No one really cared about my shoes.
   

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9. M

   Michelle

   VIP

   New York City

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Restaurant is nice. Service was VERY slow. Took 2 hours and 15 mins for the tea service. I prefer a traditional tea menu although this was a Holiday menu so it was fun. Great selection of teas. It was nice to try once.
   

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10. K

    Kathleen

    Austin

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    My sister and I arrived on time for our 3 pm reservation. We were told we would have a 15 wait for our table. A man who may have been the manager told us that,”…several tables had been seated for 3 hours and are not leaving…” We were asked if we wanted to sit outdoors on the patio as we would be seated sooner. We declined. It was sprinkling heavily. Around 3:30 pm we were seated. There was a lengthy process of explaining the menu (which is printed). We were asked to order tea. We chose chamomile lavender. After about 10 minutes a pot of warm water that had an essence of lavender was brought to the table. Another 15 minutes passed and no food was served. We decided to leave. During our time at the table several servers dropped dishes or cups/ glasses. The staff appeared overwhelmed. I did t see one table of guests eating anything. A table of six women appeared to have completed their tea but continued to occupy a large table (8 people could be seated there) to paint what appeared to be coffee mugs. They were using markers. The restaurant is extremely loud. The staff is unprofessional and management doesn’t know how to manage. Do not attempt to dine at the restaurant. Horrible all the way around.
    

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