Estuary

Review summary

1. OT

   OpenTable Diner

   Richmond

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was decent. I had the whole fish, which I thought was well seasoned and moist. My partner had the rock fish which he just simply was impressed with. Menu was also a little limited. The drinks were amazing. We also ate there for breakfast the next morning because we stayed at the Conrad. Overall, the experience was positive. The staff was pretty friendly. I would say communication regarding reservations could be a lot better. The restaurant is super open. If you are celebrating an anniversary or something like that, and would like something relatively intimate, this may not be the setting. But for all other occasions it’s pretty good.
   

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2. S

   Sally Ann

   Phoenix

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and service with great views of the shopping district! Will definitely be back for a special treat when back in town. Meal was absolutely fabulous!
   

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3. L

   Liza

   Washington DC

   1 review

   vip
   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dinner as always! Service is amazing and the food is incredible. Estuary remains a favorite of ours!
   

   EstuaryResponded on November 12, 2024

   Thanks for visiting us at Estuary! We're overjoyed to hear that you had a wonderful dinner experience. Your continued support means a lot to us. We look forward to serving you again soon!
   

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4. J

   Judi

   Washington DC

   9 reviews

   vip
   5.0

   9 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   RUN, don't walk to Estuary and feast on the AMAZING Seared Duck Breast with it's incredible dark chocolate and cherry sauce that made me want to lick my plate clean! The Maraichiere Salad looks too pretty to eat but I'm glad that I did! Divine setting, attentive service.
   

   EstuaryResponded on November 6, 2024

   Hi Judi, We're thrilled to hear that you had such a wonderful experience at Estuary! It's fantastic to know that our new culinary offering hit the mark for you and our staff was able to make the difference. We always strive to provide an amazing dining experience, so it's great to hear that you enjoyed your meal and the ambiance. Your kind words mean a lot to us and we're grateful for your support. We look forward to welcoming you back for another delightful meal soon!
   

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5. M

   Mona

   New York City

   1 review

   3.0

   1 review

   Dined on October 30, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Good but overpriced. Waiters are great, so is the food quality
   

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6. C

   Chris

   Washington DC

   1 review

   vip
   1.0

   1 review

   Dined on October 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   The food was terrible. I ordered the Ribeye for two and it came out cold. Most anything i ordered came out cold. The drinks were not good enough to be worth the listed price. Dismal experience overall, and I don’t usually do reviews but had to take the time out to express how bad of an experience it was.
   

   EstuaryResponded on October 31, 2024

   Dear Chris, We're really sorry to hear about your disappointing experience at Estuary. We do strive to provide an excellent service and product, and it looks like we did miss the mark on this occasion. We appreciate your feedback and will discuss this with our team to ensure it doesn't happen again. We hope you'll give us another chance in the near future.
   

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7. S

   Shavonne

   Greater Boston

   2 reviews

   vip
   3.0

   2 reviews

   Dined on October 21, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I was excited to dine at Estuary for my husband's birthday. The staff were nice and attentive and the ambiance was good as well. The presentation of the food was good and looked very appetizing. However, the taste fell hort. Our family ordered the table bread, corn chowder, pork belly, steak, chicken, corn (side), spinach, and burger (kids and adults). The taste of the food lacked flavor, especially for the price of it. Ultimately, I was very disappointed in the dinner. Instead of paying for great food, it seemed like we paid for the ambiance and it being located in the Conrad hotel. With that said, my expectation was a nice birthday dinner. I think I would have been better pleased if I went for happy hour and wanted afterwork elevated hotel food.
   

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8. S

   Scott

   Washington DC

   7 reviews

   5.0

   7 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great. She did a good job welcoming us and walking us through the menu, and making suggestions when asked. Food and drinks were great. The kitchen, dining room, and server staff was attentive to detail. Great chef and flavorful food creations. Would recommend!
   

   EstuaryResponded on October 21, 2024

   Dear Scott, Thanks for visiting us at Estuary! We're thrilled to hear that you enjoyed our culinary offering, as well as our team's attentiveness. We can't wait to share your kind words with the team and hope to welcome you back soon!
   

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9. M

   Michelle

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined on October 18, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Very rude waiters/staff. Bad attitude upon taking order. Spilled the milk a little that came with coffee and did not bother cleaning it up. Staff was just over in corner talking loudly while we were eating breakfast.
   

   EstuaryResponded on October 21, 2024

   Hello Michelle, We're truly sorry to hear about your recent experience at Estuary. It's disappointing to know that our service and food did not meet your expectations. We do always strive to provide a memorable service experience and it's clear we fell short during your visit. We appreciate your feedback and will certainly address these issues with our team. We hope you'll give us another chance to make it right in the future.
   

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10. A

    Amy and Dennis

    Milwaukee

    2 reviews

    vip
    5.0

    2 reviews

    Dined on October 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our server Guillermo was so wonderful. He took such good care of us overall the course of our stay at the hotel. The food was delicious and the presentation was very nice.
    

    EstuaryResponded on October 15, 2024

    Thanks for the review, Amy and Dennis! We're thrilled to hear that you had such a wonderful experience at Estuary. We're especially pleased that our team was able to provide excellent service during your visit and can't wait to pass along the praises to the team. We look forward to welcoming you back soon.
    

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