Fait Maison Mayfair: 48 South Molton Street

Review summary

1. OT

   OpenTable Diner

   London1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   The staff was very friendly. The food and the delivery was not great. Two hot lunch courses came in one go. I questioned that and they told me that is the way its done. Very unusual that starter and main course is served at the same time. The starter was already lukewarm. They took it back and just fried it a bit more. It was very hard. Shocking process. The food was very average and not really enjoyable. Would not come here again.
   

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2. A

   Amna

   London1 review

   1.0

   Dined on December 1, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I have a reservation on 1.December at 12pm and it was confirmed , in that day it was a rainy day! And I have 15 minutes holding tables ! Ali he till me go stay in the line!! You be late i tell him it’s my holding time how you said you will not accept my resignation and stay in the line!! He was so rude and he didn’t care about the google reviews !
   

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3. OT

   OpenTable Diner

   London1 review

   5.0

   Dined on July 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it here. Serves Halal food (great for my Muslim friend) Lovely atmosphere and delicious food. Expensive, but it’s Mayfair and a special treat. Would definitely go again.
   

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4. IN

   IonicaN

   London2 reviews

   5.0

   Dined on July 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is delicious, and the stuff is super friendly!
   

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5. AA

   AnitaA

   Bristol3 reviews

   5.0

   Dined on July 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Wonderful place, exquisite food, exceptional service, the most friendly amazing staff. Highly recommended to anyone. Such a buzz, I can’t get enough and keep going back. Attention to detail is spot on.
   

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6. HB

   HanadiB

   London6 reviews

   3.0

   Dined on June 2, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We write in the booking we have birthday but no body there asking us or doing any thing
   

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7. OT

   OpenTable Diner

   London1 review

   5.0

   Dined on May 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Group of ladies, restaurant was not very busy. Staff was helpful and attentive. Food ordered was great. Ambiance/deco could do with some maintenance.
   

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8. OT

   OpenTable Diner

   London1 review

   2.0

   Dined on May 17, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Arrived in time for my reservation, which was done a week in advance. Had to wait to get the table as all full for four. The manager or incharge looked confused with a facial expression of “why are you here”! Anyways, got the table after sometime, No Menu! Had to ask for the menu. Staff showed very little experience in handling customers. The place lacked someone who is experienced and can lead the team along with providing customer service with a smile.
   

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9. GN

   GabyN

   Manchester5 reviews

   5.0

   Dined on April 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   very lovely environment food was absolutely incredible and staff were so lovely
   

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10. U

    Unsatisfied

    London3 reviews

    3.0

    Dined on April 17, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 2

    I thought the South Molton Street branch would be a nice spot for lunch with a good friend who was staying on Bond St. Firstly the restaurant is small. We were squeezed onto a table for two by the wall where the chairs had to be at an angle so as to not knock into people seated behind us. The door was wide open & it started to feel chilly enough for us to put our jackets back on. Someone was smoking in a table outside & we could smell it in the restaurant. My friend did t want rice with the lamb shank & asked if she could have something with potatoes but was told it was “impossible”. The waiter was nonchalant and didn’t suggest other options. We ordered the rice. Later we saw fries on someone’s table & wondered why the rice couldn’t have been replaced by fries. We both ordered lamb shank & a carrot juice each (1 main & one drink each). Food was nice but my friend didn’t eat the rice - the food is over priced. Expect to pay £70+ for a light lunch for two. We were charged over £14 service charge - daylight robbery. The service wasn’t even polite.
    

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