Filly Inn

Review summary

1. L

   Lana

   London2 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was excellent and well worth the wait. The wait, well I would say on a busy Mother’s Day serving 5 courses and garden open too, they should have had more staff. I noticed the servers and kitchen weren’t communicating very well causing us to wait roughly an hour for 1st and 2nd course to arrive. We had to ask for dessert and coffee to come at the same time, as our bottoms were numb. Total time in the restaurant was 2.5hours. They were understanding about us wanting to take the service charge off. If you are looking for a slow afternoon with amazing food and gardens this is your place, but we will be back.
   

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2. E

   Emma

   Cancun2 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The Filly Inn, wonderful food, totally enjoyed the Mother’s Day menu £40 per person. The pub was fully booked, parking was a bit iffy and rammed. Table was great. Service was very slow unfortunately, lunch took 3 hours and we gave up on waiting for the final course of coffee. Waitress was polite and friendly but overstretched, stuff forgotten and slow making the 12.5% service charge added onto the bill painful to pay. There was no explanation of the service charge or checking that we were happy to pay it, it was just assumed and the total put into the card reader making any challenge of it potentially embarrassing. Food was great but we won’t go there to eat again on 12.5% service charge basis. I tip, I always tip but I would prefer to be in control of my tipping and not be intimidated to pay it.
   

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3. C

   Christopher

   Dorset7 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My wife and I had the calamari starter. My wife had the roast belly pork, I had roast beef. The quality of the food was first class. My wife cannot have food onto which butter has been directly applied, and this was resolved immediately without any issues. The service was quick and the waitress very attentive and friendly. The roast at The Filly is by far the best in Brockenhurst.
   

   Filly InnResponded 3 days ago

   Dear Christopher, Thank you for your glowing review! We're thrilled to hear that you and your wife enjoyed your meal and that our team could accommodate her dietary needs. It's wonderful to know that you found our roast to be the best. We look forward to welcoming you back soon. Best regards, The Filly Inn Team
   

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4. T

   Tina

   Dorset3 reviews

   3.0

   Dined on March 23, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Second time visiting but a little disappointed this time. Meals were warm and not hot as if they had been sitting for a while. We ate at 12:00pm before it was busy. No one asked how our meal was during main course. Perhaps it was an off day but for the reasons given I declined the discretionary 12.5% service charge.
   

   Filly InnResponded 3 days ago

   Dear Tina, Thank you for visiting us again and for sharing your feedback. We're sorry to hear that your recent experience didn't meet your expectations. We appreciate your comments and will address the issues you mentioned with our team to ensure improvements are made. We hope to have the opportunity to serve you better in the future. Best regards, The Filly Inn Team
   

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5. D

   Dianne

   Hampshire2 reviews

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are regulars at Filly Inn and find the food and service to be excellent We took friends for the first time on Saturday evening, they loved it and are planning to return
   

   Filly InnResponded on March 23, 2025

   Dear Dianne, Thank you for your lovely review and for being such loyal patrons of the Filly Inn. We're thrilled to hear that your friends enjoyed their visit as well. We look forward to welcoming you all back soon! Best regards, The Filly Inn Team
   

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6. B

   Bernice

   Hampshire1 review

   4.0

   Dined on March 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We asked a couple of questions about the menu and our server didn’t know the answers. more in house training perhaps would be helpful. Fresh menu cards also would be nice, ours was scruffy looking. However we did enjoy ourselves and we thought The Filly was a lovely place. We will recommend it.
   

   Filly InnResponded on March 23, 2025

   Dear Bernice, Thank you for your feedback. We're pleased to hear you enjoyed your time at The Filly Inn and appreciate your recommendation. We apologise for the issues you encountered with our menu and staff knowledge. Your comments will help us improve. We look forward to welcoming you again soon. Best regards, The Filly Inn Team
   

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7. J

   James

   Norfolk/Suffolk1 review

   4.0

   Dined on March 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good good good value very friendly service in a very nice setting outdoor seating area was superb
   

   Filly InnResponded on March 23, 2025

   Dear James, Thank you for your kind words! We're delighted to hear you enjoyed the value, service, and our outdoor seating area. We look forward to welcoming you back soon. Best regards, The Filly Inn Team
   

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8. C

   Charlotte

   Gloucestershire1 review

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Wasn’t a great meal. The roasts were cold and we really begrudge having to pay extra for gravy. There were hardly any vegetables with the roast dinners either. Service was fine but not that welcoming or smiley.
   

   Filly InnResponded on March 18, 2025

   Dear Charlotte, Thank you for your feedback. We're sorry to hear that your meal did not meet expectations. We appreciate your comments on the temperature of the roasts and the portion of vegetables, and will address these with our kitchen team. Your note on the service is also noted, and we will work on improving our hospitality. Best regards, The Filly Inn Team
   

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9. OT

   OpenTable Diner

   Hampshire1 review

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic whitebait starter from the specials board. Generous Sunday lunch. Able to book at 24 hours notice
   

   Filly InnResponded on March 18, 2025

   Dear Guest, Thank you for your wonderful review! We're delighted to hear you enjoyed the whitebait starter and our generous Sunday lunch. It's great to know our booking system worked well for you too. We look forward to welcoming you back soon. Best regards, The Filly Inn Team
   

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10. RC

    RobertC

    London3 reviews

    5.0

    Dined on March 13, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We felt the Filly Inn was an excellent place to celebrate a birthday. Good food served hot, pleasant and friendly service.
    

    Filly InnResponded on March 23, 2025

    Dear RobertC, Thank you for choosing the Filly Inn to celebrate such a special occasion. We're delighted to hear you enjoyed the food and service. We look forward to welcoming you back soon. Best regards, The Filly Inn Team
    

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