Firebirds Wood Fired Grill - Niles

Review summary

1. B

   Beckie

   Cleveland

   5 reviews

   1.0

   5 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Reserved a table for 7 as is our Christmas tradition in or family. Table was cramped by a beam that blocked speaking to one another. Was told that’s where they’re trained to seat 7 tops? Ordered 2 appetizers that we never got. Turns out our server never put them in. Drinks from the bar took over 20 minutes. Salads came and our sever acted like she was shocked our apps weren’t there. Food was good. If I could tipped the kitchen I would have. Dishes piled up with no one to take them away. Just horrible. They served my son a salad with broken fork that hurt his teeth. We had no napkins until well into the salads. Horrible. Don’t go here.
   

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2. G

   Gayle

   Cleveland

   8 reviews

   4.0

   8 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This is the another dining experience here and again we’re pleased with our meal selections. Although we were dining fairly early, they were out of one of the featured dishes already. I opted for the Sea bass instead, however a piece of it was undercooked. The rest of my meal, as well as my husband’s, was wonderful though.
   

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3. M

   Melissa

   Cleveland

   1 review

   4.0

   1 review

   Dined on November 24, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The server was lovely. The food was…fine. Everything from pasta to fish to steak was over cooked but well seasoned. Overall, not a great value.
   

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4. R

   Roy

   Cleveland

   4 reviews

   4.0

   4 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food, good service, great ambiance, will be back.
   

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5. A

   Angela and Bo

   VIP

   Cleveland

   10 reviews

   4.0

   10 reviews

   Dined on November 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good but very pricey. It took forever to get waited on and even after being acknowledged took us several hours to eat dinner because everything was so slow. Only a few people in dining room at the time and a table next us , who was seated well after us had their food before we even got to order.
   

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6. J

   Jamey

   Grand Rapids

   3 reviews

   4.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We loved celebrating my husband's birthday at Firebird grill! Isaiah did a great job serving, and the food always great! Only complaint was that the dirty dishes and glassware was not cleared before the next serving, and our waters were not refilled. Also, we possibly would have drank more wine but they didn't return to ask. 770082 I don't know if they were short staffed, it was a Sunday at 4:00 and not many guests. We do love Firebird though and lived in Tennessee and dined there often!
   

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7. D

   Debbie

   Cleveland

   6 reviews

   1.0

   6 reviews

   Dined on November 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   After a 2 hour wait we got our food. The salmon was burned and completely dried up, totally inedible. The manager apologized and only charged us for a glass of wine. Unfortunately, we left there hungry after only having a dinner salad and bread. This was the second terrible experience we’ve had at Firebirds. Never again.
   

   Firebirds Wood Fired Grill - NilesResponded on November 18, 2024

   Thank you so much for sharing your review. We’re sorry to hear about this experience. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

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8. J

   Jodi

   Cleveland

   1 review

   1.0

   1 review

   Dined on November 11, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   We had a dinner reservation for 6:15. We got our soups and salads at 7:20. Finally got out meals at 7:45. It was a veterans Day and extremely busy, but something was terribly wrong. We looked over the DR, and no one was eating. It's great to give meals away for Veterans, but this meal was not worth 2+ hours.
   

   Firebirds Wood Fired Grill - NilesResponded on November 18, 2024

   Thank you so much for sharing your review. We’re sorry to hear about this experience. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

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9. Y

   Yavohne

   Cleveland

   1 review

   2.0

   1 review

   Dined on November 2, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   We went for the 1st time to celebrate a birthday. We waited forever for drinks and the waitress didn't know about items on the menu and had to find a manager to answer questions. When our food came out, 3 of the plates were completely wrong, after asking what we had ordered and what was supposed to be on the plates, they took them back to the kitchen. When they came back to the table, the entire plates of food were barley lukewarm. We didn't send it back again, because at this point, we had been there for almost 1.5 hrs and we were hungry. Plus the birthday person (whose plate was the only one correct) was almost done eating. We had to ask for refills on drinks and waited close to 20 minutes to receive them, after asking numerous times. We ordered dessert and for a couple slices of cheesecake and chocolate cake, we waited close to 30 minutes. For a bill of close to $200, the food really wasn't that good. The steak had no flavor and the chicken was very bland. That was our 1st and last time eating there.
   

   Firebirds Wood Fired Grill - NilesResponded on November 5, 2024

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we'd love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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10. B

    Barb

    Cleveland

    1 review

    5.0

    1 review

    Dined on October 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I have Celiac Disease and require gluten-free food that is safe from cross contact in ingredients, surfaces , and utensils during preparation. The manager (forget her name!)came over and explained the protocol for preparing my food. She was very careful making sure that everything was kept safe. I really appreciated the great service provided by the server, manager, and kitchen staff. The food was delicious and it was a real treat to eat out in a restaurant and feel safe while enjoying good service and food!
    

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