Firebirds Wood Fired Grill - Southaven

Review summary

1. K

   Kimberly

   Memphis/West TN

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The new Southaven location was phenomenal. The food was great and tasty; our server was impeccable, and the drinks were good!!!!! Great experience
   

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2. M

   MARCIA

   Memphis/West TN

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was excellent! The evening manager was delightful. The food was fresh and hot off the grill. I highly recommend. You won't regret the experience.
   

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3. M

   Mark

   Mississippi

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We had reservations, and the waitress kept walking around without talking to us for 5-10 minutes. Then when she got us a spot at a table but we wanted a booth. We were never asked how we wanted to be seated. We walked out. It was my birthday and my husband wanted it to be special, he was disappointed. We walked over to the Tekila Mexican restaurant next door. They seated us immediately, and the servers were superb. I will never go to firebirds again.
   

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4. OT

   OpenTable Diner

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love the new Firebirds location in Southaven. Firebirds was always a stable, but it's nice to have a location that is close that I can frequent for lunch and Happy Hour after work. The menu is extensive with a variety of options in which everyone can find something that they will love from the health conscious to the meat and potato crowd. You can't wrong!
   

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5. S

   Sarah

   Mississippi

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was excellent and all staff seemed to be working as hard as they could. However, my biggest complaint was the wait. We reserved a 7:15 table for 4. We were seated at 8:13! Almost an hour wait for a “reservation”. The “reserve a table” option is a mere suggestion. There were several parties with reservations waiting as long as us. Firebirds needs to focus on how they will update the time for accuracy. There was apparently a formal dance going on as well. There were young people that needed to be at their dance by 7:30p still waitng to be seated at 7:08!! They had arrived at 6:15 (their reservation time). Don’t book firebirds if you need a reliable timeline. Everything else was excellent.
   

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6. T

   Thomas

   VIP

   Richmond

   32 reviews

   2.0

   32 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Restaurant is not delivering as promised. Food came out 10 minutes apart for our group of 8. No manager checked in on our group or experience.
   

   Firebirds Wood Fired Grill - SouthavenResponded 3 days ago

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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7. J

   Joshua

   Las Vegas

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Had reservations at 6:30 for 10. Had to wait 30 minutes to be seated only because they wouldn’t clean off the tables for us. The waitress tried her best but the bar was slow and took a while for drinks. Forgot one persons salad, my ancestral grains were cold along with another guys. Wife’s potato and steak was cold. Overall just not impressed. Will try again hopefully not so busy for it to improve.
   

   Firebirds Wood Fired Grill - SouthavenResponded 3 days ago

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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8. J

   Jennifer

   Memphis/West TN

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Made a reservation for 6 at 6:00, was seated at 6:40 Waiting area is small The waitress messed up the food order and then acted like it was our fault that it was wrong.
   

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9. P

   Phejes3

   Las Vegas

   9 reviews

   5.0

   9 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent from start to finish. Highly recommend reservation. Food was great from Adult menu and kids menu. Very kid friendly
   

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10. A

    Angela

    Mississippi

    1 review

    3.0

    1 review

    Dined on December 14, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    We arrive 10 minutes early of reservations. Didn’t get seated until 7:45 pm and reservations 7:30 pm. Baked potato wasn’t good. I asked for loaded baked potato and very few toppings. Steak was good! The waiter was slick racist because he asked us what’s the occasion and he explained how a medium well steak appears but I didn’t ask.
    

    Firebirds Wood Fired Grill - SouthavenResponded 3 days ago

    Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
    

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