Firebirds Wood Fired Grill - Springfield

Review summary

1. N

   Nancy

   Washington DC

   14 reviews

   3.0

   14 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Went to Firebirds because I was curious , it is close, and it was my birthday, My husband and I ordered the 3 course special: Husband had tortilla soup, salmon/shrimp and brownie sundae (which we both thought all were very good) I had the salad, sirloin steak, and creme brulee cheesecake. (Salad was good, creme brulee cheesecake was good and a just the right size.) The steak came out less than warm. It was taken back by the server who did inquire. The second steak was marginally warmer. Servers were attentive. We couldn't decide on a wine and they let us have two tastes. Didn't like either and ordered glasses of two different wines. We were impressed that on a Wednesday evening that the restaurant was busy. The downside of this was it was very noisy. My curiosity was satisfied and will not be going back as I know of other restaurants that I like better.
   

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2. L

   Linda

   Washington DC

   30 reviews

   vip
   5.0

   30 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   I love this restaurant. However, today my pasta dish was room temperature. That's why I gave 4 stars instead of 5. We were greeted with a friendly smile from the hostess. Our waitress, Rocio was outstanding. Excellent service.
   

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3. J

   Jan

   Washington DC

   7 reviews

   vip
   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brunch on Saturday was awesome! The food was excellent as was the service. Noise level so much more tolerable than at happy hour/dinner time!!
   

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4. K

   Karen

   Washington DC

   7 reviews

   vip
   5.0

   7 reviews

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food is good food. The service is good service! But it is very noisy.
   

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5. G

   Gloria

   Washington DC

   6 reviews

   5.0

   6 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first dining experience was top notch! Yummy brunch&delicious options. Looking forward to going back!!!
   

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6. M

   Mark

   Dublin

   5 reviews

   3.0

   5 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   My wife and I ate at Firebirds on a Friday evening. There were quite a few people, and the noise level was high. There were few obstructions in the open floor plan to minimize the noise and guests were seated close together. The service was quick, professional, and attentive to the customer with a smile. No problems at all with the service. This was our first visit and had high expectations for the food. We both had Filet Mignon with shrimp and a loaded baked potato. While the food was fully cooked, it came to our table only warm. My steak was tender, but not so for my wife. It looked like a metal weight was placed on top of it so the meat could cook more quickly. The shredded cheese and butter on the baked potato was not melted, appearing as if it was put on just before being brought to the table. The skin of the potato was heavily salted. While I like salt, the crust was excessive. Eventually I could not eat it. So, we were charged about $100 for that experience for two people. While the food was not bad, it was not of the same caliber served by other steak restaurants, like RuthsChris or Burton's Grill at about the same price.
   

   Firebirds Wood Fired Grill - SpringfieldResponded on November 18, 2024

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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7. H

   Harold

   Washington DC

   4 reviews

   2.0

   4 reviews

   Dined on November 14, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 1

   The evening was very important to us. We haven’t been able to get out very much due to my medical issues and Covid. We enjoy having a good steak and going out to dinner. However, we may not return to this restaurant, and if we do return, we won't order steaks or cocktails. There was no taste to the cocktails or the steaks. My steak was very thin and overcooked. While my wife's steak was thicker, it too was overcooked. Finally, the wait time for the delivery of the food seemed very long. I realize that the price of meat has increased significantly, but is a thin, tasteless steak the best response to this problem. Why not offer the customer the option of buying the more expensive steak. The menu offers steaks of different sizes. My wife's steak was supposed to be 14 oz but appeared to be smaller. As for the noise level, it was very high. I wasn't able to hear my wife and I wasn't able to talk loud enough so she could hear me. Then there was the style of dress of many of the men in the room. A number of men had on dirty jeans and were wearing baseball hats. That's fine at a casual restaurant but not at a restaurant that says customers should wear fancy, casual. I hope they make improvements because I want them to succeed and our community needs a good restaurant.
   

   Firebirds Wood Fired Grill - SpringfieldResponded on November 18, 2024

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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8. L

   Loucious

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The staff is very nice and professional Thank you for recognizing the Veterans on Veteran's Day.
   

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9. J

   Jennifer

   Washington DC

   22 reviews

   5.0

   22 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food- everything was delicious and a great value Appreciated the 1/2 price wines
   

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10. E

    Eileen

    Washington DC

    3 reviews

    5.0

    3 reviews

    Dined on November 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This is one of our favorite restaurants. The food is amazing and so much of it! Always cooked to perfection. The service is spot-on and all the staff is extremely friendly and accommodating. I’m not sure what they did to lower the noise level, but whatever they did, it worked! My husband is a veteran and he was treated like royalty at dinner tonight. Definitely a 5-Star Restaurant!!
    

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