Firebirds Wood Fired Grill - West Des Moines

Review summary

1. D

   Denise

   Des Moines1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   I am not sure if had an off night or what but it was my 60th birthday and I just wanted the best ribeye made. Not sure what I got but it did not taste like any ribeye I have ever had. It was quite thin and lacked flavor. I was so disappointed and only ate 3 bites of it. Parm mashed and carrots were good. My daughter had surf and turf and her lobster was not cooked much at all. Now they did take care of making her a new lobster tail, and were very apologetic to her but by then we had been there so long that we felt bad for taking up the table space so she threw it in a to go box and we headed out. My friends who had filets said theirs were good and the choc cake I ordered for my birthday dessert was perfect. But the main reason I went there was for a steak that was not good at all.
   

   Firebirds Wood Fired Grill - West Des MoinesResponded 2 days ago

   We appreciate you taking the time to share your experience, Denise. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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2. E

   Ed

   Des Moines7 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very solid experience especially given it was a busy Friday night.
   

   Firebirds Wood Fired Grill - West Des MoinesResponded 2 days ago

   Hi Ed, Thank you for your fantastic review! We’re so grateful for your support and thrilled that you had a wonderful experience. We look forward to serving you again!
   

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3. L

   Lu VIP

   Des Moines35 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was good and our server provided fantastic service.
   

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4. m

   marg VIP

   Minneapolis13 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Friendly & efficient service & lively ambience. Salmon was perfectly cooked. Would suggest additional NA beers - many of us dislike Athletic & only 1 choice is not customer friendly
   

   Firebirds Wood Fired Grill - West Des MoinesResponded 1 day ago

   Hi Marg, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

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5. D

   David

   Des Moines1 review

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Had a Lemon Drop cocktail 🍸. Was very good. We both ordered the Colorado Chicken Salad. We were both disappointed in the chicken. It seemed to have been cooked well before and just refrigated. Was tough to chew. Overall though the salad was delicious. Finished with a 5 Layer Lemon Cake.
   

   Firebirds Wood Fired Grill - West Des MoinesResponded 6 days ago

   Hi David, Thank you so much for your wonderful review! I truly appreciate your feedback and will be sure to share your concerns with our leadership team. We are thrilled to hear you had a great experience, and we look forward to welcoming you back soon!
   

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6. J

   James

   Chicago1 review

   5.0

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service. A very atentative service from all the team members.
   

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7. D

   Dale

   Des Moines2 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Staff very eager to please. Will definitely be back.
   

   Firebirds Wood Fired Grill - West Des MoinesResponded on February 28, 2025

   Hi Dale, Thank you so much for your review! We truly appreciate your support and are so glad to hear you had a great experience. We look forward to serving you again!
   

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8. J

   Joshua

   Des Moines1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was great. Quick service and great food. Prices are higher than some places but worth it.
   

   Firebirds Wood Fired Grill - West Des MoinesResponded on February 28, 2025

   Hi Joshua, Thank you so much for your review! We truly appreciate your support and are so glad to hear you had a great experience. We look forward to serving you again!
   

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9. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server was very attentive and did great notifying the manager about my food allergy who then came to my table to follow up about it and ensure me the chefs knew. Great food and service thank you!
   

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10. B

    Brian

    Minneapolis2 reviews

    3.0

    Dined on February 21, 2025

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 1

    Super slow service. Felt overpriced and terrible seat by the kitchen where take out orders were being assembled right by our booth. $18 for a hamburger was ridiculous. Happy hour pricing only in the bar was disappointing too.
    

    Firebirds Wood Fired Grill - West Des MoinesResponded on February 24, 2025

    Thank you so much for sharing your review, Brian. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
    

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