FireFin Grill

Review summary

1. OT

   OpenTable Diner

   San Francisco1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First time but not last time. Excellent food and service, great Motown duet and Turkish coffee to die for. A+
   

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2. A

   Alex

   West Palm Beach1 review

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   FireFin Grill offers a fantastic dining experience with fresh sushi, amazing drinks, and a cozy ambiance. A perfect spot to relax and enjoy great food. Highly recommended!
   

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3. L

   Lisa VIP

   Detroit12 reviews

   1.0

   Dined on March 5, 2025

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 2

   There was no one in the restaurant when we arrived, that should have been a sign to turn around and leave. Food mediocre at best, had to send a tomahawk steak back twice to get it cooked right as it was raw both times. We were ready to leave when the steak finally came back. On way out, noticed food under barstools, employees sitting around in their phones. No drinks and spent over $300 for four people, such a disappointment!
   

   FireFin GrillResponded on March 5, 2025

   We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the level of service or quality we strive for, and we sincerely regret that we let you down. Your concerns about the food, service, and cleanliness will be addressed with our team immediately. We’d love the chance to make things right—please reach out to us so we can personally follow up. We hope to have the opportunity to provide you with the exceptional experience you deserve.
   

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4. L

   Lawrence VIP

   Baltimore5 reviews

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was fantastic! My wife and I enjoyed a great meal and had the pleasure of meeting the relatively new executive chef, Chris. We were both happy to find out we ordered the dishes he would have recommended: Chilean Sea Bass Oscar and Frutti Del Mar. Both were fantastic with generous portions. We finished with the Tiramisu, which finished off the meal just right. Highly recommend you eat here if you visit Sanger Island!!!
   

   FireFin GrillResponded on March 5, 2025

   Thank you so much Lawrence for your wonderful review! We’re thrilled to hear that you enjoyed your visit at Firefin, we are looking forward to having you again!
   

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5. MA

   MichaelA

   Houston7 reviews

   1.0

   Dined on March 1, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We ordered 4 starters and 1 was brought out out quickly and the remaining three were brought out 10 minutes later. 3 entrees were brought out but the 4th did not come out until 15 minutes later. There was only a brief apology offered for the delay. I have eaten in a lot of restaurants in the country and I am aware of the challenges the hospitality industry faces. I am sure that there are numerous explanations for what happened but none were offered nor was the issue suitably addressed. Bad service trumps excellent food every time. I will not return to this establishment nor would I recommend it.
   

   FireFin GrillResponded on March 5, 2025

   We sincerely apologize for the delay in your dining experience. Providing exceptional service is our top priority, and we regret that we fell short during your visit. While we understand the challenges in hospitality, we also recognize that timely communication and resolution are key, and we apologize for not addressing the issue to your satisfaction.
   

   1 person found this helpful

6. d

   diane

   Austin9 reviews

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   Excellent food and ambiance! The champagne brie oysters were a huge hit. We had a table outside overlooking the marina which was very nice.
   

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7. E

   Edward VIP

   New York City31 reviews

   2.0

   Dined on February 28, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Great location and ambiance, too bad both the lobster tails and the shrimp in the seafood tower were frozen and thawed, making them tough and chewy, and unevenly cooked. How do you even get frozen seafood IN FLORIDA?
   

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8. D

   Debbie

   Greater Boston9 reviews

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Food was extremely mediocre. Would not return No handcrafted cocktails. Margarita just ok. My husband’s grouper just ok. Best part was French fries!
   

   FireFin GrillResponded on March 5, 2025

   We’re sorry to hear that your experience didn’t meet expectations. We strive to offer exceptional food and drinks, and we regret that we fell short. Your feedback is invaluable, and we’ll be sharing it with our team to improve. We’d love the chance to make it up to you—please reach out so we can make things right!
   

   1 person found this helpful

9. m

   marty

   New York City10 reviews

   4.0

   Dined on February 27, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Super generous size portions of very tasty food. Extensive varied menu
   

   FireFin GrillResponded on March 5, 2025

   Thank-you for your feedback!
   

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10. J

    Jasmine

    West Palm Beach1 review

    5.0

    Dined on February 24, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It’s always a pleasure having dinner at Firefin. Loved it. Loved the ambiance, the vibe, food & management. 10/10
    

    FireFin GrillResponded on March 5, 2025

    Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your visit at Firefin, we are looking forward to having you again!
    

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