FireFin Grill

Review summary

1. R

   Randy

   West Palm Beach

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was poor food quality wasn’t the right food way overpriced. Do not eat there.
   

   FireFin GrillResponded 2 days ago

   We’re sorry to hear you had a negative experience. We take every review seriously. We greatly apologize that your expectations weren’t met and we’re aiming to make improvements to ensure this doesn’t happen again.
   

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2. D

   Dr. Julia

   West Palm Beach

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 3

   We arrived at 4 pm for Christmas dinner. We were given a selective 3 course menu. 20 minutes after ordering we are told that one out of the 2 appetitizer on the menu were no longer available “86”. Unfortunately we had order this item of stuffed mushrooms. It took exactly 1 hr to receive our first course of salad and soup from the time we ordered. When our entrees were finally delivered 2 of the 3 entrees were delivered. The last entree made it to the table 15 minutes later. We finally completed our dinner after 3 hrs.
   

   FireFin GrillResponded 2 days ago

   We’re sorry to hear you had a negative experience. We take every review seriously. We greatly apologize that your expectations weren’t met and we’re aiming to make improvements to ensure this doesn’t happen again.
   

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3. D

   Don

   VIP

   West Palm Beach

   28 reviews

   1.0

   28 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Let’s be clear, restaurant was half empty, so I don’t think any of this can be blamed on the holiday. We were handed a holiday menu, but expected the regular menu. When we said we wanted the regular menu but asked for the soup in the holiday menu, they said it wasn’t prepped yet. The lobster bisque, which 5 out of 6 of us ordered, Was broken… the cream was broken. The Caesar salad never came out for two people and most of the main dishes came out and were cold. A bartender approached the table at one point, asked if one person was done their martini, and took the glass… only 1 glass, not the other 5 empty glasses on the table. Odd. One of the dishes was an $80 steam seafood dish… very cold, finally took it back and heated it up, but then it was overdone. The only good thing was that the manager took it off the check and gave us a discount for the other cold food. The server was sweet but she had no command of service and we had to keep reminding her of things that were missing. Very disappointing and won’t go back.
   

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4. L

   Lou

   West Palm Beach

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Sophia really worked hard to make sure we were happy. She corrected a mistake on the bill and made sure we were completely satisfied with our entire dining experience. The food was delicious!
   

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5. k

   kim

   VIP

   New York City

   50 reviews

   3.0

   50 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   Our service was friendly, helpful and polite. The food was good. The live music was talented but waaaaay tooo loud. We could barely hear our conversation.
   

   FireFin GrillResponded 5 days ago

   Hey Kim, Thanks so much for your review! We are looking forward to make your next visit even more enjoyable.
   

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6. J

   John

   VIP

   Memphis/West TN

   8 reviews

   2.0

   8 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 1

   Food is overpriced and not very good. There was music that was way too loud. The server was very good.
   

   FireFin GrillResponded 5 days ago

   Hey John, Thanks so much for your review! Our team is constantly learning from people's feedback, and your feedback has made us reflect upon what could be improved at our end. We are surely looking forward to have you at firefin again, to make your next experience up to your expectations. Hoping to see you soon!
   

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7. G

   Gabe

   Denver

   1 review

   4.0

   1 review

   Dined on December 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Cool place, good food, great service, right on the water.
   

   FireFin GrillResponded 5 days ago

   Hey Gabe, Thanks so much for your review! We love hearing about our customers’ positive experiences, and we can’t wait to have you back.
   

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8. J

   John

   VIP

   New Jersey

   80 reviews

   3.0

   80 reviews

   Dined on December 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Beautiful water front restaurant, a slow night and it seemed a little off. I’ll try again
   

   FireFin GrillResponded 2 days ago

   Thanks so much for your review! We love hearing about our customers’ positive experiences, and we can’t wait to have you back.
   

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9. G

   Gus

   Greater Boston

   4 reviews

   4.0

   4 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Three guest all three happy campers! Sushi was excellent as was the fish and chips. Ben our server was excellent as well
   

   FireFin GrillResponded on December 16, 2024

   Thanks so much for your review! We love hearing about our customers’ positive experiences, and we can’t wait to have you back.
   

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10. M

    Melinda

    VIP

    West Palm Beach

    65 reviews

    5.0

    65 reviews

    Dined on December 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful! Festive setting for the holidays, fabulous service and delicious dinner. We began with prosciutto flatbread and fresh hamachi and moved on to frutti di mari and delightful lemon garlic shrimp. Turkish coffee after dinner provided the finishing touch for a lovely evening. Thank you to all who made our experience worthwhile.
    

    FireFin GrillResponded on December 16, 2024

    Hey Melinda, Thanks so much for your review! We love hearing about our customers’ positive experiences, and we can’t wait to have you back.
    

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