Fireproof Restaurant

Review summary

1. S

   Shardae

   Columbus

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing and staff was very attentive!
   

   Fireproof RestaurantResponded today

   Thank you for your feedback. We are truly sorry for your experience and want to express that this was an unprecedented situation for our team. While their intentions were to help, we recognize it wasn’t handled in the way it should have been. As a gesture of goodwill, we offered complimentary tapas cards and discounted your checks, but we understand this may not fully make up for the distress caused. We are committed to learning from this to ensure we handle any future situations better. Thank you for bringing this to our attention.
   

   Is this helpful?

   Report
2. K

   Kierra

   Atlanta Metro

   16 reviews

   vip
   5.0

   16 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great. The service was excellent, and the ambience is great with great music. Always a good time at fireproof
   

   Is this helpful?

   Report
3. Z

   Zachary

   Columbus

   21 reviews

   vip
   1.0

   21 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   To say that our experience was dreadful is an understatement. We have been very loyal patrons of Fireproof since moving to the neighborhood. While our waitress was absolutely incredible, the events that transpired were everything but. Whilst eating, a member of our party passed out, falling off of their chair and hitting their head on the table next to ours. The entire group at the table rushed to help the injured person. Our waitress ran over, very distressed and wanted to help however, the assistant manager walks up and yells "don't touch him, if you touch him, we are liable". The waitress backed away. The assistant manager proceeded to ask, "how much did they drink", while they did not drink a single drop of alcohol (which our waitress confirmed). The manager then said to the group "can I get your bill and get you out of here, this isn't a good look for other people eating here, you need to get him off of the floor". The person was clearly having a medical emergency, and her greatest concern was the other maybe 8 people in the restaurant at the time. Needless to say, we paid our bill (which they discounted "for the trouble") and left. As someone well connected in the community and an avid supporter of local businesses, I can say without a doubt we will never return to this restaurant, nor will we be able to promote them in the future.
   

   Fireproof RestaurantResponded today

   Thank you for your feedback. We are truly sorry for your experience and want to express that this was an unprecedented situation for our team. While their intentions were to help, we recognize it wasn’t handled in the way it should have been. As a gesture of goodwill, we offered complimentary tapas cards and discounted your checks, but we understand this may not fully make up for the distress caused. We are committed to learning from this to ensure we handle any future situations better. Thank you for bringing this to our attention.
   

   Is this helpful?

   Report
4. P

   Patrick

   Columbus

   40 reviews

   vip
   5.0

   40 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Excellent food and wait service, but kitchen brought out food slowly and haphazardly! However, once it arrived it was excellent! Happy hour prices are very reasonable’
   

   Is this helpful?

   Report
5. A

   Alana

   Columbus

   1 review

   vip
   1.0

   1 review

   Dined on November 30, 2024

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 3

   Not recommended. Manager is very rude. Food was ok but over priced.
   

   Is this helpful?

   Report
6. C

   Carli

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing and so were the cocktails!! My personal fav is the cauliflower bites with stuffed mushrooms with a spicy pineapple margarita
   

   Is this helpful?

   Report
7. S

   Samara

   Columbus

   25 reviews

   vip
   5.0

   25 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dan and Vincent were the absolute stars of our night. I want no one else. The food especially the wagyu shirt steak and chicken wings were PHENOMENAL. Thank you for having a great establishment!
   

   Is this helpful?

   Report
8. D

   David

   Columbus

   1 review

   vip
   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We loved and shared everything. All of us are going back!
   

   Is this helpful?

   Report
9. D

   Doug

   Houston

   4 reviews

   4.0

   4 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a few tapas and the only one that disappointed was the bang bang shrimp. Elote was excellent and the Waygu sliders were very good. Great service from our waitress.
   

   Is this helpful?

   Report
10. D

    Danielle

    New York City

    3 reviews

    2.0

    3 reviews

    Dined on November 9, 2024

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 5

    We have always loved and enjoyed Fireproof but this was by far our most disappointing experience. We specified it was our wedding anniversary which was never acknowledged. Our server was nowhere to be found the whole night. She hardly checked on us and it took quite some time to get any plates we ordered when she did come back. We also ordered the butter cake dessert (after we were asked if we were ready for the check without even being offered the option to order dessert) which was immediately brought to our table ice cold with a pool of melted ice cream around the plate. We did have to ask for it to be taken off our bill. All of this did not make for an enjoyable experience this time around.
    

    Fireproof RestaurantResponded on November 11, 2024

    I’m truly sorry that we didn’t provide the exceptional experience you deserved for such a meaningful occasion as your wedding anniversary. Celebrating a night as special as this should have been seamless, and it’s disappointing to hear that we fell short. While we did experience a minor technical issue with our system that evening, which may have contributed to some delays, this in no way excuses the lack of acknowledgment of your anniversary or the inconsistencies in our service. We hope you'll give us another chance to make it right. Destiny
    

    Is this helpful?

    Report