Floor 13 Rooftop Bar

Review summary

1. K

   Ken

   Seattle

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was bad. Waitress and hostess seemed pretty disinterested in their jobs. Supposed to be a fun festive event,those guys should be working at IHOP. Grinch cruising the tables was fun, drinks were pretty good and predictably overpriced. Waitress didn't even bother to bring us a bill, just announced that our time was up and we owed $350. Had to ask for a copy so we could check it and take note that they added a 18% gratuity. I guess they know they are getting a tip regardless so they don't need to put out any effort. We had fun despite them.
   

   Is this helpful?

   Report
2. T

   Tia

   Phoenix

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   My experience was okay. Two of the five food items were missing and of course it was the two items we wanted. The waitress was sweet but she neglected the table a bit. It took forever to get service. I was really hyped for this place, couldn’t get a reservation last year and this year I was finally able too; but it Lowkey disappointed.
   

   Is this helpful?

   Report
3. S

   Salina

   Phoenix

   8 reviews

   4.0

   8 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Had a great time for a friends birthday. Only complaint is the server wasn’t attentive and kept bumping into my chair.
   

   Is this helpful?

   Report
4. Z

   Zoe

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was so nice and helped me get the right drink
   

   Is this helpful?

   Report
5. D

   Debbie

   Phoenix

   4 reviews

   1.0

   4 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Reservation started at 9pm and we got told our table wasn’t ready. Okay fine since they said the 90 min limit doesn’t start until we get seated. We got seated about 20 min later. The next time the server checked in, we ordered food, drinks, and requested waters in the meantime. We probably received our cocktails - no water- about 20 min later. One of our friends doesn’t drink alcohol so she was just sitting waiting for a drink for over 30 min and then finally they bring *one* water when there was three of us at the table. We finally get our food over an hour later with 30 min left on our reservation. No silverware or napkins and the server is nowhere to be found. We went up to ask at the front and they rudely handed us silverware. We ask for waters again. We get brought only *two* waters. By this time, my friend has already finished her first one. We wait probably another 20 min for the check to come and again no server. We ask up at the front again. The server comes and just asks for the card, we haven’t seen a receipt yet. She seemed annoyed that we asked for a receipt but goes and grabs it. Thankfully we did because gratuity is already included! Drinks were okay. Food was again, also just okay. Wouldn’t come back. Also want to say that I’ve been the Miracle pop-up in Denver and THAT was a 10/10 experience and thought that this would be the same.
   

   Is this helpful?

   Report
6. T

   Tom

   VIP

   Orange County

   6 reviews

   3.0

   6 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Overall it was a good experience. However, the prices are way too high for what you get. That goes for both food and drinks. In addition, the way the “holiday experience” was explained did not meet expectations at all. Basically, it was a roof top experience with Christmas lights and background music. There was no Grinch or any other characters present, which is what we were led to believe would happen. When we inquired, the gal said that only happens on weekends, specifically on Saturdays. Let down for sure.
   

   Is this helpful?

   Report
7. S

   Shelly

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had so much fun! It was a great girls night and a fun popup!
   

   Is this helpful?

   Report
8. J

   Jeff

   VIP

   Phoenix

   19 reviews

   2.0

   19 reviews

   Dined on December 11, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   We are having a group of guests over the holidays, so we did a a recon run to Floor 13 to check out the Christmas pop up bar. Thought it might be something fun for the group. It's just a bunch of holiday decorations and a small menu of appetizers and overpriced drinks. Glad we checked it out first. While not horrible by any means, we just weren't impressed with what was available, what you got, and what you paid. We frequent many restaurants and lounges in the area and I can tell you there are many other places that will have nice holiday decorations that will make a much better hand crafted cocktail.
   

   Is this helpful?

   Report
9. A

   Akira

   VIP

   Phoenix

   37 reviews

   5.0

   37 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   Cocktails were well prepared, chars uteri board was excellent. Great ambiance, however, service needs to be improved!
   

   Is this helpful?

   Report
10. E

    Eleanor

    Phoenix

    1 review

    5.0

    1 review

    Dined on December 10, 2024

    1. Overall 5
    2. Food 4
    3. Service 3
    4. Ambience 5

    Decorations were incredible & it was the perfect cozy, winter wonderland to sit outside and enjoy drinks. Would recommend the hot Jamaican rum for a colder night!
    

    Is this helpful?

    Report