Fogo de Chao - Boston

Review summary

1. OT

   OpenTable Diner

   Greater Boston10 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   At this time I will not be returning. I am not comfortable eating from a salad/food bar due to the possibility of food borne illness illnesses. Since I couldn’t eat from there I had two tiny slices of steak and one tiny piece of chicken. My husband ordered a Tito’s martini but received a water glass full of straight vodka with ice. My suggestion is once the server asks if this is the first time dining there and the patrons say yes, maybe help them to know how to actually get food and drink easier. Every server was nice though.
   

   Fogo de Chao - BostonResponded on March 3, 2025

   We're concerned to hear that your visit fell short of expectations, especially regarding your meal and drink preferences. Our team values the feedback about our Market Table offerings and service guidance for new guests. Please connect with us through the contact form on our website so we can address your concerns. Thank you.
   

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2. C

   Cristina VIP

   Greater Boston183 reviews

   2.0

   Dined on March 1, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   The food quality here has truly gone down significantly. Problem is, when you have very good rodicio with great service,Fogo de Chao just cannot begin to compete. Wine was subpar - not sure if it was open for a long time, service was very spotty. The food just didn’t taste fresh, I was somewhat scared to keep eating anything. I will definitely not be returning anytime soon.
   

   Fogo de Chao - BostonResponded on March 3, 2025

   We regret that your experience didn’t meet your expectations at our restaurant, Cristina. Freshness and quality are important to us, and it’s concerning to hear your feedback on this. Please contact us through the form on our website so we can understand more about your visit and work toward improving your experience. Thank you.
   

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3. I

   Igor

   Greater Boston4 reviews

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We frequent FoGo restaurants at least 6 times a year in various cities. This weekend’s dinner at Copley was one of the worst family dinners I can remember. The food was terrible. Absolutely flavorless meat. Everything was either overcooked or undercooked - not a single selection of meat was cooked right. The drinks order took over 30 minutes to come to the table. Absolutely awful dining experience.
   

   Fogo de Chao - BostonResponded on February 25, 2025

   We apologize that your recent visit to our Copley location did not meet expectations, especially as frequent guests. It's concerning to learn about the inconsistencies with both the cuts and service. Please reach out to us through the contact form on our website so we can address these concerns and work toward a better experience. Thank you.
   

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4. R

   Rick

   Atlanta7 reviews

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Very disappointed this time. Market table was very skimpy not at all like other times and many items were empty. Several cuts were raw - beyond rare. Service was very slow and several typical cuts of meat were not even offered to us. Would not recommend this location - always had great experiences at other locations.
   

   Fogo de Chao - BostonResponded on February 24, 2025

   Thank you for sharing your thoughts, Rick. We understand your concerns and are committed to addressing them. Our team would appreciate the opportunity to connect with you further and work toward improving your experience. Please get in touch with us via our website contact form so we can discuss this in more detail. Thank you.
   

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5. K

   Kellie

   Greater Boston1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent quality food and service! All delicious!!
   

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6. V

   Vanessa

   Greater Boston1 review

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I will never go here again, worst service and I did speak to the manager on the floor and no discounts were taken off after her demeanor changed towards us from the moment she had an interaction she avoid a group of 10 people who was celebrating my mothers birthday. She said she had something personal going on and tried to give an excuse for her behavior. Koya needs to do better and service allll costumers and not just a few tables she can exchange smiles with. A reflection of her is a reflection of her team, who didn’t seem to know what was going on, and had zero communication skills.
   

   Fogo de Chao - BostonResponded on February 24, 2025

   We're sorry to hear about your recent experience. We strive for seamless service, and it's concerning to learn about the communication breakdown during your visit. Our team would appreciate the opportunity to address your concerns. Please reach out via our website contact form so we can work toward a resolution. Thank you.
   

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7. P

   Pete

   Greater Boston2 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wait staff, professional, courteous, knowledgeable.
   

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8. C

   Chastity

   Greater Boston6 reviews

   3.0

   Dined on February 21, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I went here with my husband for his birthday and he was very excited! They had great vegan and salad options which is shocking but great for me. Most of my rating is due to the service. I asked the server to explain how it worked, she didn’t and said someone else would (they didn’t so we had to piece it together). We ordered drinks that never arrived, and anything not brought around the room we had to hunt down a server to ask for. Our main server changed three times so it was a bit confusing. Overall the quality of service did not match up with how much money we spent on this meal.
   

   Fogo de Chao - BostonResponded on February 24, 2025

   We're grateful to hear you appreciated the vegan options during your husband's birthday celebration. However, we recognize the service didn't meet expectations, which is not the experience we aim to provide. Our team would like to address your concerns further. Please connect with us via our website contact form, so we can ensure a better future experience. Thank you.
   

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9. K

   Kim

   Greater Boston1 review

   1.0

   Dined on February 18, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Didn’t understand waitress or what was going on to order. Barely had any sides. Didn’t know if we could go up to the food bar. All unclear and spent $67 each! Terrible.
   

   Fogo de Chao - BostonResponded on February 19, 2025

   We're sorry to hear about your disappointing experience. Our team aims to ensure every guest feels informed and enjoys a seamless dining experience. Please contact us through our website contact form so we can address your concerns and work toward making it up to you. Thank you.
   

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10. M

    Mike VIP

    Greater Boston5 reviews

    4.0

    Dined on February 17, 2025

    1. Overall 4
    2. Food 4
    3. Service 1
    4. Ambience 2

    Staff was slow with drinks and food and forgot about us. Nice mangers took over it was better.
    

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