Fogo de Chao - Dallas - Addison

Review summary

1. k

   karen

   VIP

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Addison Fogo is amazing. Hoa, the Manager runs a smooth, impeccable, delicious, and incredible operation. They are at the top of our favorite places to eat. Whether we just choose the Market Table salad bar, or add a meat or have the Full Churrosco, we enjoy every bite and every moment in this restaurant. The food selection, high quality, ideal ambiance, excellent and attentive service all contribute to our enjoyment. We were there yesterday and already look forward to our next visit!
   

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2. R

   Robert

   Dallas

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Fogo de Chao is one of our favorite places to eat and we go there often. However, last night was a bad experience. We had a 7:00 pm reservation. When we arrived, they told us they were running behind and it would be a half hour wait. It ended up being over an hour wait for a table which is unacceptable with a reservation. They obviously oversold their reservations. Then we were seated in the far corner away from the kitchen so that they were running out of the best meats before they got to us. I the first half-hour the only thing that made it to our table were toasted cheese, sauage and slivers of one steak that was well done (I like my steak rare). We finally started getting good cuts at about 8:30 pm and had a nice meal. The wait staff was doing all that they could, but management messed up by not having enough staff or tables to match the people they made reservations for. They have been in business more than long enough to know how many parties they can handle on the holidays - they should have stopped taking reservation.
   

   Fogo de Chao - Dallas - AddisonResponded today

   We appreciate your feedback and your loyalty as frequent guests, Robert. It's concerning to hear about the delay despite your reservation and the initial lack of variety in our cuts. We're sorry this impacted your dining experience. Our team is eager to address your concerns, so please reach out via our website contact form. Thank you.
   

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3. M

   Mark

   VIP

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great Christmas dinner. Unfortunately had to wait 30 minutes for the table, but wasn’t a big deal as it was easy to get to the party and have a pre dinner cocktail. As busy as it was, food and service were all excellent. Love this location. Thank you to all the team that took care of us on Christmas Day.
   

   Fogo de Chao - Dallas - AddisonResponded today

   Mark, thank you for sharing your wonderful experience at our restaurant on Christmas Day. We're glad you enjoyed the food and service, and we appreciate your understanding during the wait. We look forward to welcoming you back soon!
   

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4. B

   Bridget

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome experience!! My family and I really enjoyed!! Thank you for being open on Christmas Day!!
   

   Fogo de Chao - Dallas - AddisonResponded today

   We're so glad to hear you and your family enjoyed your time with us, Bridget! Thank you for choosing to spend Christmas Day at our restaurant. We're happy to have been part of your celebration and look forward to welcoming you back soon!
   

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5. S

   Sugar

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I greatly enjoyed lunch but bad service. Most of the workers are not attentive. I won't recommentd.
   

   Fogo de Chao - Dallas - AddisonResponded 1 day ago

   We're sorry to hear that your service was not up to par during your visit. We aim for attentive service and regret any disappointment caused. Our team would like to work toward providing you with a better experience. Please reach out via our website contact form so we can address your concerns. Thank you.
   

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6. L

   Lyon

   Dallas

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It was just ok. Room for improvement. Too busy and rushy. Waiters all over themselves, crossing over themselves and us. Wasn't the right fit for us.
   

   Fogo de Chao - Dallas - AddisonResponded today

   We regret to hear about your experience, and appreciate your feedback regarding the service pace and atmosphere. Our team would like to improve your next visit and ensure a more relaxing experience. Please reach out through our website's contact form to discuss further how we might serve you better in the future. Thank you.
   

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7. E

   Edgar

   VIP

   Dallas

   15 reviews

   4.0

   15 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Impeccable service and top notch food, except for a couple of missed steps. Servers of some items have to be waved incessantly to be served with sirloin and lamb.
   

   Fogo de Chao - Dallas - AddisonResponded 2 days ago

   We appreciate your kind words about our service and food, Edgar. However, it's concerning to hear about the service with sirloin and lamb. Our team strives for attentiveness, and your feedback helps us improve. Please reach out through the contact form on our website to discuss this further. Best regards.
   

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8. R

   Rita

   VIP

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lots of options specially you go on weekend. You can ask for special cut of meat and how you want it done so they tailor to your request. Very festive and manager Hoa is amazing !
   

   Fogo de Chao - Dallas - AddisonResponded 4 days ago

   Thank you, Rita! We're thrilled to hear you enjoyed the festive atmosphere and the customized cuts during your weekend visit with us. We're glad manager Hoa made your experience even more special. We look forward to welcoming you back soon!
   

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9. J

   Joe

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   This place has been going downhill for years. Waiters are not attentive, gauchos not careful when serving meat. In addition, managers not taking care of customers. On this visit, a Gaucho pushed the meat down with force, causing the piece of meat splash grease into my pants. The manager was notified but only offered to dry clean pants, which the grease will not come out. He did not even try to comp my meal in order to compensate the cost of my pants that are ruined. Will never go back to this location.
   

   Fogo de Chao - Dallas - AddisonResponded 4 days ago

   We're sorry to learn about your recent experience and the concerns you've mentioned. Our aim is to always provide attentive service, and it's concerning to hear this was not the case. We would like to discuss this further and address your concerns. Please reach out to us through the contact form on our website so we can follow up. Thank you.
   

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10. A

    Amy

    VIP

    Dallas

    17 reviews

    3.0

    17 reviews

    Dined on December 19, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Overall, a disappointing experience. We went there for our family Christmas dinner for a family of 10 at 5:30 PM. We arrived at our table was not ready. There was hardly anyone in the restaurant, but we had to wait for them to set up a table. Then the waiter appeared to be on his very first day on the job.  The waiter had to come back and ask for a drink order three separate times and brought it out an individual items over 30 minutes. Some drinks didn’t come until after food. Cold buffet was OK. The meat selections were nice, but you could not hear the type of meat that was being served so it really ruins the holiday experience. . At $64 per person this was a huge expense for our family and I would never go back.
    

    Fogo de Chao - Dallas - AddisonResponded 4 days ago

    Thank you for sharing your thoughts on your family Christmas dinner with us. We're sorry for the challenges you faced, particularly with the service timing and communication. Our team aims to ensure a smooth experience and we'd like to discuss this further. Please reach out via our website contact form so we can address your concerns appropriately. Thank you.
    

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