Fogo de Chao - Plano

Review summary

1. J

   Jenny

   VIP

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed the entire experience! Great service and food was great!
   

   Fogo de Chao - PlanoResponded 1 day ago

   Thank you, Jenny! We're thrilled to hear you enjoyed both the service and food, and we look forward to welcoming you back for another great experience soon!
   

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2. R

   Rhonda

   Raleigh

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   For years we have celebrated the holiday’s with a trip to Fogo de Chao. This will be our last year. We had a reservation and were seated quickly. The waiter approached our table. He said we had dietary restrictions that were not ours. He was so busy talking, we had to interrupt him to get him to understand we had been there many times and knew what we wanted. I went to the ladies room before finishing my salad. The toilet in the ladies room did not flush. I spoke to two waiters on the way back to my table and they said “thank you” and continued to stand around talking and did nothing. On my way to my table, the route was very narrow. I was walking between two tables and while walking forward, a waiter approached me and did not yield, but aggressively demanded that I do so. I stepped back two steps to let him pass. Icame back to the table and my salad plate was replaced with my my main course plate but no folk. There were 4 members of the wait staff behind me talking. I turned to sit sideways in my chair to establish eye contact with one of them, and they ignored me. I had to say “excuse me” loud and twice to get their attention. They were 2.5 feet away from me talking. I asked for a folk and repeated that there were issues in the ladies room. The manager quickly gave me a folk and said they would handle the restroom. My husband was approached by a Gaucho who put the skewer on the table less than one inch from the edge of my plate and leaned towards me and my plate to cut meat for my husband. I picked up my plate and moved it a few inches away while scooting my chair. I felt like i was in the way, inconveniencing staff and a bother. My husband is hard of hearing. The staff told us that since we were celebrating they were going to provide us a free dessert. We ordered the crème brûlée. The dessert was delivered and a few minutes later an electronic pad was also delivered with a charge for the dessert. Happy New Years to us! We will not be back.
   

   Fogo de Chao - PlanoResponded today

   Rhonda, we're truly sorry to hear that your recent visit did not meet your expectations. Your feedback is vital to us, and we're committed to addressing the aspects of your experience that fell short. Our team is eager to make things right and regain your trust. Please reach out through our website contact form so we can discuss your concerns further. Thank you.
   

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3. C

   Charlie

   Oklahoma City

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Went at lunch to New Years Day to celebrate my father-in-law’s birthday. Meal was good. Service was generally good. Appreciate the way they celebrated the birthday.
   

   Fogo de Chao - PlanoResponded 1 day ago

   Thank you for choosing us to celebrate your father-in-law’s birthday, Charlie! We're glad to hear you had a great experience and enjoyed the service. We look forward to welcoming you back for more special occasions!
   

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4. M

   Michel

   VIP

   Dallas

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hostess Summer was welcoming amd cheerful, Our waitress Abba, was punctual and knowledgeable, and the floor supervisors Leo, and Anna are truly exceptional! Always a great time at this particular fogo location.
   

   Fogo de Chao - PlanoResponded 2 days ago

   It’s wonderful to hear about your enjoyable time with us! We’re grateful for your kind words about Summer, Abba, Leo, and Anna. Your delightful experience is what we aim for. We look forward to welcoming you again soon!
   

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5. C

   Christine

   VIP

   Denver

   69 reviews

   5.0

   69 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great experience overall. The young hostesses up front were quite rude. When we checked-in. All servers and wait people were great and very nice.
   

   Fogo de Chao - PlanoResponded 2 days ago

   Thank you for sharing your feedback. While we're pleased to hear our team provided great service, it's concerning to learn about your initial experience with our hostesses. We'd like to address this further, so please contact us through our website. We aim for a consistent positive experience for all our guests.
   

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6. N

   Nastashia

   Dallas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Hostess wanted to sit my handicapped mom in the back. I politely educated her that my mom could not get back there due to her being handicapped and she argued with me. However our waitress was amazing so it made up for it!
   

   Fogo de Chao - PlanoResponded 1 day ago

   Thank you for sharing your experience with us. We're sorry to hear about the challenge you faced with the seating arrangement. It's important to us that all guests feel comfortable, and we're glad the waitress provided excellent service. We'd like to further discuss this with you, so please reach out via the contact form on our website. Thank you.
   

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7. C

   Cheryl

   Denver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful evening! We celebrated our 20th anniversary with Fogo de Chao. The staff was fantastic, the food was delicious and we enjoyed our celebration so much. We will definitely be back.
   

   Fogo de Chao - PlanoResponded 2 days ago

   We're so grateful you chose to celebrate your 20th anniversary with us, Cheryl! It's wonderful to hear that our team and the delicious churrasco made your evening special. We're excited to welcome you back and suggest joining Fogo Rewards for exclusive member benefits on your future visits.
   

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8. OT

   OpenTable Diner

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Moe and Connor were fantastic. Celebrated my son’s graduation and the service was top notch. Meat rotation was the best we’ve experienced and everything was EXCELLENT. We come here when we have guests in town or to celebrate an occasion and this time reminded us exactly why we keep coming back. Thank you for a great meal and experience!
   

   Fogo de Chao - PlanoResponded 3 days ago

   We're thrilled to hear Moe and Connor contributed to your memorable celebration for your son's graduation! Your kind words about our service and cuts really made our day. It's wonderful to know we continue to be your choice for special occasions. We invite you to join Fogo Rewards for exclusive benefits on your future visits.
   

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9. G

   Grace

   Dallas

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is amazing and the waiters are there for you ! Would recommend!
   

   Fogo de Chao - PlanoResponded 4 days ago

   Thank you, Grace! We appreciate your kind words and recommendation. It's wonderful to hear you enjoyed the food and attentive service. We're excited for your next visit and invite you to join Fogo Rewards for exclusive benefits.
   

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10. B

    Brenda

    Los Angeles

    1 review

    3.0

    1 review

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 2

    We generally had an okay time. But after 30min of being seated one of the people that work there. He was wearing a blue shirt that didn’t look like the other servers, so I think he was a manager. He started removing our cards on the table even though they were green then he took my husband’s plate which still had food on it. Without even asking if he was done. We felt like we were being forced to leave. This is not my first time here and has never felt the way we felt yesterday but it was definitely the last time we eat there.
    

    Fogo de Chao - PlanoResponded 4 days ago

    We aim to make every visit memorable, and it's concerning to hear about the experience you described. Our team genuinely appreciates your feedback and would like to understand more about your visit. Please reach out through our website contact form so we can address your concerns. Thank you.
    

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