Fogo de Chao - Brea, CA

Review summary

1. M

   Michelle

   VIP

   Los Angeles

   41 reviews

   4.0

   41 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We had the brunch and it was really good! Really enjoyed the breakfast hash and mini waffles!
   

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2. A

   Anh

   Orange County

   8 reviews

   2.0

   8 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Poor service and very disorganized with their reservation system. We arrived for a 7:15pm reservation and we can barely checked in. They have multiple hostesses in the front trying to figure out where to seat people. I had to say “excuse me” to get their attention just to check in. Just to find out we had to wait. Well we waited for more than 30 min to be seated. My husband and were not the only ones waiting. After checking in, we found a table at the bar. A nice couple let us have it after they left. Rocky (or Rocco?) was tending to us and he was very kind giving us bread and making sure we were ok. Drinks were delicious so compliments to the bartenders! Other than that, service was lacking with the front and there’s just way too many people. Seating was just so crowded compared to the Irvine location. We were seated in the back so we were getting bumped into. The meats didn’t come to us a lot as well. Our waiter, Benny, nice guy was too busy but made sure we had our waters and drinks filled. Anyway, I don’t think we will be back to this location.
   

   • 

   Fogo de Chao - Brea, CAResponded today

   We're sorry to hear about the challenges you faced during your visit, Anh, and that our service fell short of expectations. It's concerning to learn about the wait and the seating experience. We're grateful for your kind remarks about Rocky and Benny. Please reach out through our website contact form so we can address these concerns further. Thank you.
   

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3. P

   Peter

   Orange County

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Horrible service, took over 20 mins and asking two employees for us to get drink refills. Same thing when we requested some lamb, took over an hour and asking twice to have some brought to us. The tables are so close together that it makes navigating to the salad bar difficult without bumping into other dinners. The waiters serving the meat must be a horrible job because none of them were friendly.
   

   Fogo de Chao - Brea, CAResponded today

   We're sorry to hear about your experience, and we understand the frustration caused by the delays and service challenges you faced. Our team is eager to address your concerns and work toward ensuring a better visit next time. Please reach out through our website contact form so we can assist further. Thank you.
   

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4. T

   Tina

   VIP

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Bad experience here. Extremely short on staffs!won’t come back again! Asked twice for hot dishes but never come. Asked several times for bottle of water, a random server finally brought us, but didn’t add to my check. We wait desert more than 30 mins. Lots of people is waiting to be seated, I felt bad I wish I never ordered deserts!
   

   Fogo de Chao - Brea, CAResponded today

   We regret to hear about your disappointing experience, Tina. We aim to provide attentive service, and it's concerning that this was not what you experienced. Our team would like the opportunity to address these concerns and work toward a better experience for you. Please reach out via the contact form on our website. Thank you.
   

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5. S

   Sue

   Orange County

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food was great! Service was nice. But the hostess was sooooo busy. She came over and apologized and offered a free desert.
   

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6. V

   Veronica

   Orange County

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   It was very FIRST time at the restaurant, and it was crowded, and I was VERY uncomfortable where I was sitting. I felt squished between the other customers who were sitting on my left and my right at their tables for 2, and the air conditioner was turned on. I also noticed customers putting on their coats and jackets for this reason, and I was cold myself because they had the air conditioner on. I was hoping to come in have a nice dinner and hoping it would be nice and warm inside the restaurant and enjoy my dinner in the restaurant but I COULDN'T, even while on the internet, watching a documentary. So I ate and left. Otherwise, excellent food.
   

   Fogo de Chao - Brea, CAResponded today

   Thank you for visiting us, Veronica. We're truly sorry your seating and temperature made for an uncomfortable experience. We're committed to ensuring every guest enjoys their time with us. Our team is eager to address these concerns. Please contact us through our website so we can make things right and offer you a more enjoyable visit in the future. Thank you.
   

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7. A

   ANDREW

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   I recently visited Fogo De Chao and was disappointed with my experience. The service was slow, inattentive, which made the meal less enjoyable. Our server disappeared for a good 30-45 minutes despite numerous requests for refills, drinks, and hot plates. The overall execution fell short. The food portions were surprisingly small, especially considering the fixed price for the holiday meal. I left feeling that the value for money was not there. Additionally, there was a lack of meat served. They did not cook the meat fast enough for enough of it to go around. I hope Fogo De Chao takes this feedback into account to improve both their service and portion sizes, as the potential for a great dining experience is there. Unfortunately, based on this visit, I wouldn’t recommend it.
   

   Fogo de Chao - Brea, CAResponded 3 days ago

   We're sorry to hear about your recent experience with us. Providing attentive service and a satisfying dining experience are our priorities, and it's concerning to learn we missed the mark. Our team would like to address your feedback in detail. Please reach out through our website contact form so we can work toward a better experience for you. Thank you.
   

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8. D

   David

   Las Vegas

   6 reviews

   2.0

   6 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 1

   Went for Christmas dinner and this location was over booked. Experience was not as expected as guests and staff had to squeeze between tables and other guests to get to salad bar station or to get to their tables. Avoiding running into people was a challenge. Apparently extra tables were setup to accommodate the holiday bookings. Very long wait times to get food in some cases, and we had to ask more than once for some items. Staff was very friendly and helpful but overall they were overwhelmed by the lack of room to maneuver and it made the whole evening very difficult to enjoy.
   

   Fogo de Chao - Brea, CAResponded 3 days ago

   We appreciate your feedback on your recent visit, David. It seems the holiday rush impacted your experience, and we're sorry for the inconvenience. Our team is committed to ensuring a more comfortable dining setting and efficient service. Please reach out via our website contact form so we can address your concerns further. Thank you.
   

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9. S

   Sandy

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing! Service and quality of food was excellent! They treated my young children very well
   

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10. m

    meena

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Little busy but food was good server was kind and location is good
    

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