Fogo de Chao - Bridgewater

Review summary

1. SH

   StevenH

   Atlanta4 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Disappointing to say the least. I think the servers try hard and are friendly. Training, systems and management are absolutely in doubt. There was 6 of us at the table. They brought 4 of the cheese rolls, 3 corn sticks, 3 fried plantains and a small ( half plate and congealed) order of mashed potatoes. Never said what anything was and we had to ask for an explanation. We looked at each other like can they count. I thought they would bring more but nope. We had to ask. Server never asked us if we wanted drink refills. As for the meats we had the Best of Brazil special which doesn’t include “premium” cuts but it seemed like there was no choice. They brought out tiny chicken legs and the fried cheese lime 5 or 6 times. Picanha had to be requested. We were there over an hour and a lamb chop showed up and I kids you not we were wrapping up after almost 2 hours and woman came around with sausage!! The food was ok. The bill with tax and tip was $70. Nothing about the meal was a $70 meal. Not the food, not the service, nothing. Everyone seemed young and I have to say poorly trained.
   

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2. E

   Eric VIP

   New York City28 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   We have been to this Fogo several times. I was just at the one in Wayne the week earlier, and we like to tour through all of the Fogos in the NY/NJ/PA area. Most of the time it is a good experience. This time it was not as good as the others though. The hostess had us seated in a far corner in the back. We would have been fine with that, but our waiter was a young kid who was not very good at his job. After taking our drink order we did not really see him. It took forever to get our drinks and a water refill, and I do not think we were alone in that. The meat guys were good and responsive, which is the normal service we expect. The food was excellent as always. Another waiter ended up helping us out later, making sure we got what we needed. So other than the first young waiter, it was a good experience.
   

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3. OT

   OpenTable Diner

   New York City1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   I booked a reservation for my anniversary with my boyfriend. I was excited to try a new Brazilian steakhouse because we love the food! Our reservation was at 7:45pm on a Saturday and when we walked in there was a crowd near the host. From the first few minutes inside, I got the impression the staff were completely disorganized. We were sat a few minutes later, and the floor was messy and dirty by our table. The whole experience was chaotic and extremely disorganized, particularly the servers. The meat service was great, but it took over 30 minutes to get my pineapple lemonade and I couldn’t figure out which server was responsible, because there was two helping us. The food was very tasty but I don’t think I’d return because of the major flaws in the wait staff.
   

   Fogo de Chao - BridgewaterResponded 1 day ago

   We're sorry to hear about the disorganization and service concerns during your anniversary visit. Our team aims for smooth and attentive service, and it's concerning to hear this wasn't your experience. We'd like the opportunity to address these concerns further. Please reach out to us through the contact form on our website. Thank you.
   

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4. M

   Marissa VIP

   New York City172 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent! Only downfall is the bathroom situation. Both men and women bathrooms are situated in one hallway….it’s mixed in together and you could be waiting in line with a man for a next vacancy room. I find it very inappropriate.
   

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5. YM

   YasminM

   Philadelphia4 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   They did not have the drink I wanted. I’ve been to the other fogo de chao and feel as if king of Prussia was a lot better. But the service was not to bad. Overall it was ok
   

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6. OT

   OpenTable Diner

   New York City2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were so blown away by the team work from the staff and food. We can't complement the amazing food enough every bite was delicious and so well prepared. The pork belly alone is enough to bring us back as soon as possible. The cocktails were 100% consistent every time even with a special request. Our server Ashley was so informative, attentive, and of great service. The support service we received from Leticia and Jessica was unbelievably friendly, professional yet welcoming. Also we absolutely enjoyed the manager Steven he was beyond hospitable and also attentive which is very rare for managers. The ENTIRE staff we interacted with made my wife's birthday and our dinner unforgettable. Ashley Jessica Leticia and Steven (as well as the gentleman who first brought us the pork belly, I wish I got his name) are all ASSETS are ought to be treated as such. As former service industry, with over 20 years combined between my wife and myself, we were so taken back by the beyond incredible service and we are so grateful for our experience this evening. Thank you again to tonight's team we will be back for the great service and great food (especially the pork belly). The food and service were exceptionally amazing and consistent all evening and we will be back.
   

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7. OT

   OpenTable Diner

   New York City1 review

   3.0

   Dined on March 3, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Very surprised at the slow service given the times I’ve patroned here. Seemed under staffed.
   

   Fogo de Chao - BridgewaterResponded 4 days ago

   Thank you for sharing your observations about your experience with us. We value your feedback and aim to provide attentive service consistently. Please reach out via our website contact form so we can address your concerns and work toward an improved experience on your next visit.
   

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8. CC

   CarlosC

   Tampa1 review

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food was very bland. Service was not great, server was really nice, but it always seems like they are just short people. One of the servers went out of her way to help us.. without her going out of her way it would have been a pretty bad experience .
   

   Fogo de Chao - BridgewaterResponded 7 days ago

   We appreciate your feedback. It's concerning to hear the service and food didn't meet your expectations, although we're glad a team member made a positive impact on your visit. Our team would like to understand how we can improve and invite you to share more through our website contact form. Thank you.
   

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9. OT

   OpenTable Diner

   New York City1 review

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was delicious but waiting time and service not good. We went there as 6 people family. I made reservation for 8 PM but they took us around 8:30 because of they had over reservation. Another issue is that the servers are not enough for this busy time. They took our drink order 3 times but we finished our meal without drink. I can understand that they can be busy but they need to be ready to give better service for this price range…
   

   Fogo de Chao - BridgewaterResponded on March 3, 2025

   We're sorry to hear about the waiting time and service challenges during your visit. Our team aims to provide efficient and attentive service, and it's concerning to know this wasn't your experience. Please reach out through our website contact form, as we'd like to address your concerns and improve your future visits. Thank you.
   

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10. OT

    OpenTable Diner VIP

    San Francisco2 reviews

    2.0

    Dined on March 2, 2025

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3

    We have been to this location about 6 times now and sadly the overall experience keeps declining. We waited almost 40 minutes past our reservation time to get seated. We had to keep seeking a server for any refill of drinks or sides. Some of the cuts of meat were raw. Once we raised our concerns, the service was great, but we had to complain to get our issues addressed. I would have expected this type of experience if they just opened. Not over a year into being open.
    

    Fogo de Chao - BridgewaterResponded on March 3, 2025

    We're sorry to hear about your recent experience. It's important that we provide timely seating and attentive service. Our team is committed to improving, and we'd like to address your concerns. Please reach out through the contact form on our website so we can ensure a better experience in the future. Thank you.
    

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