Fogo de Chao - El Segundo

Review summary

1. A

   Anan

   VIP

   Los Angeles

   10 reviews

   3.0

   10 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   As the time before the food was excellent. Unfortunately, that was the only thing that was great about this location. It took more than 30 minutes to be seated. Everyone was crammed in like cattle on a transport truck. The wait staff was simply overwhelmed by the enormous number of patrons. The manager was actually setting up folding picnic tables to accommodate everyone. There was a general sense of "hurry up and leave" in the air. The dining experience is supposed to be about enjoyment and this was not. This location does not know how to manage their online reservations, and that is a shame.
   

   Fogo de Chao - El SegundoResponded today

   The quality of the food is important to us, and we're glad to know it met your expectations. However, we're sorry to hear the rest of your experience didn't match your previous visits. Our team is committed to addressing these concerns and improving your experience. Please reach out through our website contact form to discuss this further. Thank you.
   

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2. A

   Alfredo

   Los Angeles

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and such an amazing service thank you!
   

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3. P

   Paul

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service. Will be back soon. The best rib eye steak ever.
   

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4. E

   Emily

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter and Servers were amazing! They answered any questions we had and kind enough to be patient too. We didn’t feel rushed and we enjoyed our experience.
   

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5. L

   Leigh

   VIP

   Phoenix

   39 reviews

   3.0

   39 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   We enjoy going to Fogo de Chao but this wasn't our best experience. It was difficult to get any of the servers to bring the meats around. They were more interested in serving a large party than our table of 3. We had to request one particular meat 4 times before they finally brought some around just before we were about to pay our bill. Additionally, the meats we did get were quite well done and dry. Disappointing.
   

   Fogo de Chao - El SegundoResponded 2 days ago

   Leigh, thank you for sharing your feedback with us. We're sorry we missed the mark for you during your recent visit. Our team aims to provide attentive service to all guests, and it's concerning to hear that this wasn't your experience. We'd like to address your concerns further, so please reach out to us through our website contact form. Thank you.
   

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6. T

   Tino

   VIP

   Los Angeles

   1 review

   2.0

   1 review

   Dined on December 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I arrived for my 8:15 pm reservation right on time. I paid full price for the full experience. Unfortunately, the full experience was lacking. I can tell that most of the meats had been circulating for quite a while. I requested medium rare however, most of the cuts of meats presented to me were medium well or well done, dry and tough. Service was fine after I reminded a server passing by that I had been there for almost 20 minutes and still had not been offered water or any of the sides that normally came with the full experience. And at almost $80 plus gratuity, there should be a little more focus on quality in both the food they are serving and the service they provide. Management should be more aware of what is being dished out in both categories.
   

   Fogo de Chao - El SegundoResponded on December 10, 2024

   We're sorry to hear that your visit did not meet expectations, Tino. It's concerning to learn about your experience with our cuts and service. Our team strives to offer high-quality and timely service. We'd love the chance to make this up to you. Please reach out via our website contact form to discuss this further. Thank you.
   

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7. J

   Jackie

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   My experience was not good at all. We didn't get all the items for what you're paying for. The items at the bar are limited. Our waiters didn't bring us the items that come with food as side dish unless you asked for them. Overall, I would not go back to this location. I have been to the one in Brea, and that was a lot better and had a lot more to pick from, and they did bring you different type of meat.
   

   Fogo de Chao - El SegundoResponded on December 10, 2024

   We're sorry to hear that your recent visit fell short of expectations, Jackie. It's important to us that every guest enjoys their experience. Please contact us through our website so we can address your concerns and understand more about your visit. We would like the opportunity to provide you with a better experience in the future. Thank you.
   

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8. A

   Anan

   VIP

   Los Angeles

   10 reviews

   3.0

   10 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   The meat and sides selections were excellent. Unfortunately, the service and overall vibe were horrible. This location has no concept of a reservation. What is the point of even bothering to make a reservation if it takes more than 20 minutes to be seated?
   

   Fogo de Chao - El SegundoResponded today

   It's disappointing to hear that the service and ambiance did not meet your expectations. We aim to provide timely seating and a pleasant environment for all our guests. Please reach out through the contact form on our website so we can address these concerns and enhance your next visit. Thank you.
   

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9. J

   Jose

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I went there for my birthday last night. I had a reservation for 745. Wait time wasn’t bad was seated within five minutes of arrival spent about $300 for two people overall only got 3 pieces of meat. Nobody was walking by requested lamb chops. They never came and the meat servers were getting yelled at in the kitchen for just standing around definitely not worth the $300.  for two people probably won’t be coming back for those $300. I could’ve had a better experience at Flemings service and food wise 
   

   Fogo de Chao - El SegundoResponded on December 9, 2024

   We're truly sorry to hear about your recent visit. We strive to provide an exceptional dining experience, and it's concerning to hear this wasn't the case. Our team is eager to address your concerns and work toward providing you with a better experience. Please reach out through our website contact form so we can assist further. Thank you.
   

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10. G

    Gabriela

    Las Vegas

    1 review

    2.0

    1 review

    Dined on December 7, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    The server was not attentive. Drinks were mixed up and inaccurate each time they were placed. Literally took 20 minutes to receive anything. You’re better off paying less money somewhere else.
    

    Fogo de Chao - El SegundoResponded on December 9, 2024

    We strive to offer attentive service, and we're sorry this wasn't the case for you, Gabriela. Your feedback is important to us. Please contact us via our website's contact form so we can address your concerns and work toward a better experience. Thank you.
    

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