Fogo de Chão - Pasadena, CA

Review summary

1. J

   Jennie

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Surprised and disappointed that with reservations there was over a 45 minute wait. Service was slow, had to request same item 3 times before it arrived. I understand it was busy, but continuous waiting is frustrating and undermines the entire experience.
   

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2. J

   Joseph

   Los Angeles

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   They didnt even bring our meat out only one of them and then after a little the seevers just kept walking past us with our meat because we heard him say it to the people behind us. I think its because we were young and i dont know. Wont ever be going again
   

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3. S

   Sandra

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The wait was long but definitely worth it. The food was amazing. Our waitress very attentive and friendly.
   

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4. S

   Sheldon

   Los Angeles

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food was great. Was disappointed that I had to wait over an hour despite having 9pm reservation. Furthermore, I was sitting at the bar with another couple who showed up 15 minutes after we did who also had a 9pm reservation according the couple and because they approached the front they somehow got seated before us. You’ve got to do better with keeping track of who is first.
   

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5. J

   Javier

   Orange County

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Being seated an hour after our 730 reservation was the only issue. What’s the point of a reservation? But other than that food and customer service was excellent.
   

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6. B

   Bruce

   Las Vegas

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   They were running over an hour behind on reservations. I understand it is Valentines Day, but if people have reservations, the time should be managed correctly. We had a 7:15 p.m. reservation and arrived on time, and were seated at 8:40 p.m.
   

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7. J

   Julian

   Las Vegas

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pricey but great service and great food. Had to wait an hour even with my reservation.
   

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8. j

   jeremy

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Horrible how to wait an hour and a half beyond reservation time only one person from management really took the time to try to get us accommodated as soon as possible. Severely understaffed for the amount of people never got my drink. I ordered had to ask twice before getting it then never got a refill the whole time I was there as five waitresses for a certain item.
   

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9. N

   Nicolette

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Unfortunately the menu didn’t display all the available meat options for the churrasco experience. When we inquired with the manager, Miriam, she was a bit passive aggressive stating “they aren’t part of YOUR experience” which would’ve sufficed—until she returned and when I asked for a menu she was condescending and stated “if you’re looking for the meats, they’re not listed. You can go online and check what you can get.” It was our first time joining and celebrating my birthday. It was just unnecessary and rude. Especially from a manager. The host and the waitresses were lovely. Took a while for the meats to come by until we requested it and it just wasn’t what we expected.
   

   Fogo de Chão - Pasadena, CAResponded 6 days ago

   Thank you for sharing your experience with us. We're sorry that your first visit didn't meet expectations, and we regret any interactions that came across as impolite. Your feedback about the menu and service timing is important, and we're eager to address your concerns. Please contact us through our website so we can work toward providing you with a better experience in the future. Thank you.
   

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10. T

    Theresa

    Las Vegas

    1 review

    3.0

    1 review

    Dined 7 days ago

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    It was an all you can eat meat service, and the surface was scarce. We had to request several times to have service at our table. The waiter only showed two or three times just to check on us and never completed our request at times the matron D try to make up for it, however That was limited as well. We do like this restaurant and continue to frequent it thinking that their service would change. 
    

    Fogo de Chão - Pasadena, CAResponded 6 days ago

    We're appreciative of your ongoing support and feedback, Theresa. It's concerning to hear about the inconsistencies in service during your visit, as we aim to provide attentive care to all our guests. Please reach out through our website contact form so we can discuss this further and better meet your expectations in the future. Thank you.
    

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