Fogo de Chão - Pasadena, CA

Review summary

1. OT

   OpenTable Diner

   Los Angeles2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinning experience is awesome! Our waitress Dom is so courteous and attentive during our entire meal time! We definitely will be back soon!
   

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2. OT

   OpenTable Diner

   Los Angeles1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was poor, it was our first time and we were celebrating a birthday, felt excluded from everything, soups were ice cold, mash potatoes had a pound of salt, food wasn’t anything special. Everyone was forced to eat at separate times. Didn’t feel like we got to enjoy our meal together. Waiters didn’t explain things, took forever to bring anything we ordered. Just overall a mediocre experience. Not like anything we expected.
   

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3. OT

   OpenTable Diner VIP

   San Diego2 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Extremely slow service. The nicer cuts of meat never came out even after we requested them. We had waited at least 45 minutes at that point. Manager was friendly after we voiced our concerns, but the most of meats still didn’t make it out.
   

   Fogo de Chão - Pasadena, CAResponded 1 day ago

   We're truly sorry to hear about your experience. Our team aims to provide timely service and ensure all cuts are available to guests. We value your feedback about the delay and missed items. Please contact us via our website contact form so we can address your concerns and improve your experience. Thank you.
   

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4. OT

   OpenTable Diner

   Los Angeles2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I booked it for my son’s 16 birthday celebration. I mentioned it in booking, to the host, to the server and to the costumer service that I want to celebrate his birthday with a candle and I ordered 3 desserts to do so. The waiter shows up to bring only the pastries and no candle. He puts in on the table an leaves so indifferently. I asked for candles and they said they don’t have it. The customer service person comes to the table and says we just don’t have it. So indifferent so cold. For the price of 400 that I paid for four people I at least expected to celebrate my son‘s birthday for the reason that we went there. Altogether the service was slow and really low quality
   

   Fogo de Chão - Pasadena, CAResponded 4 days ago

   We're sorry to hear about your experience during your son's birthday celebration. Our aim is to make every occasion special, and we're disappointed this did not happen for you. Please reach out through our website contact form so we can address your concerns and strive for a more memorable experience next time. Thank you.
   

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5. OT

   OpenTable Diner

   Los Angeles1 review

   4.0

   Dined on March 3, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   We enjoyed the food, the drinks and the dessert. It took some time to get our table even when we had reservations but once we were seated the service was fast and courteous with several people attending our table. It was a little pricey in my opinion but we had a good time. I think it’s better if you go when you’re really hungry or you go with people who eat a lot, like teenagers or athletes for example.
   

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6. T

   Tanya

   Los Angeles9 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   They were late on seating us by 40 mins and we missed Brunch . I mentioned it to the server and they corrected the bill. We had to change tables when seated table cloth was dirty . Had. A very nice waiter Eric . The food was amazing! Over great birthday for my daughter!
   

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7. M

   Milena

   Los Angeles4 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The service could not have been worse. Even after complaining about not having drinks refilled and side dishes delivered, service remained terrible. There were no plates at the salad bar. The meat was brought around sporadically. We have been to several other Fogo’s in the area and will not return to this one. They need to hire more staff. The poor service overshadowed the good food.
   

   Fogo de Chão - Pasadena, CAResponded on March 3, 2025

   Thank you for sharing your experience with us, Milena. We're sorry to hear about the service you encountered during your visit, as it doesn't match our standards. Our team would like to work towards offering you a better experience next time. Please reach out via our website contact form to discuss this further. Thank you.
   

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8. Q

   Quiaundra

   Central Coast5 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Oh my gosh!!! Had our annual brunch with my favorite people who happen to be my favorite ex co-workers and top it off with delicious food was everything. The servers were very attentive, especially Zoe. She was the sweetest human ever. She was always coming by our table to check on us and making sure we had what we needed. This place is great to celebrate birthdays, anniversaries or just to catch up with friends. You can’t go wrong with Fogo de Chao.
   

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9. OT

   OpenTable Diner

   Los Angeles6 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Not a good experience at all. The service was terrible. The atmosphere is terrible. The food was ok. I have no desire to ever go back.
   

   Fogo de Chão - Pasadena, CAResponded on March 3, 2025

   We regret to hear that your experience was not what you expected. We aim to offer excellent service and a welcoming atmosphere, and we're sorry to have missed the mark. Our team would appreciate the chance to learn more through our website contact form so we can work toward improving. Thank you.
   

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10. M

    Miguel

    Cincinnati42 reviews

    3.0

    Dined on March 1, 2025

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 3

    Outstanding service but the meat was tough and lacked taste. This was surprising because all other FdC I have been have good meat. But this one was terrible. Though, again, service was very good and everyone was nice. I was very surprised at the meat though.
    

    Fogo de Chão - Pasadena, CAResponded 7 days ago

    We're grateful for your kind words about the service, Miguel, and appreciate your feedback on the cuts. The experience you described does not align with our standards, and our team would like to better understand your concerns. Please reach out via our website contact form so we can address this. Thank you.
    

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