Fountain Restaurant

Review summary

1. OT

   OpenTable Diner

   Las Vegas

   1 review

   5.0

   1 review

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely outstanding! The entire team was kind and warm, providing exceptional assistance during my lunch meeting with customers.
   

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2. R

   Rosemarie

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Fantastic Christmas brunch! Excellent variety of foods & plentiful amounts! Seafood was especially amazing! Beautifully decorated for Christmas season. All staff worked so hard! Will definitely be back!
   

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3. k

   kathy

   VIP

   San Francisco

   36 reviews

   3.0

   36 reviews

   Dined on December 25, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The prime rib was great as was the ham. They did a nice job at providing a lot of different food options for people such as sushi and veggies and soup and sliced deli meats and cheese etc. The main items like the prime rib and ham were fantastic. It’s really hard to cook for large groups of people and keep everything warm and they did a great job. The “other” options were pretty good. The desserts were just ok. There were some pastries and a chocolate fountain but the quality of the chocolate was not good. It tasted very grainy. In my opinion, I’d have skipped the pastries and served traditional pies. The value was pretty good. It did not include any type of drink with the price. The room was nothing fancy and there was a small fake Christmas tree. In the past, when the Fairmont offered their fabulous Sunday buffet brunch, the room was beautiful. I’ve had other Christmas dinners at restaurants and for the same price it’s not a buffet and the food is not very hot. So you get a very very small plate of lukewarm food. So…having a buffet was fantastic. I work at the church Christmas Eve and Christmas Day so I am unable to cook Christmas dinner for myself. I’d say out of all the other options I’ve had, this is the best…and the price is pretty reasonable. My deepest gratitude to all the workers who had to work in Christmas Day there at the restaurant.
   

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4. v

   vanessa

   VIP

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Christmas buffet brunch presentation was outstanding! The restaurant is clean and nicely decorated. Food selection was great!
   

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5. F

   Felicia

   VIP

   San Francisco

   5 reviews

   1.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   The waiter was kind considering reservation was at 1:45 and we found out restaurant closed at 2pm. The quality of the food was poor- not fresh and / or overcooked. Salmon was like jerky and Mac and cheese was mushy, and hollandaise was tangy and lobster wasn’t fresh. Disappointing and not like the old Fountain Room we knew
   

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6. R

   Romeo

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Host and server was great. Made an amazing experience and so accommodating
   

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7. L

   Luis

   Orange County

   5 reviews

   5.0

   5 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Thanksgiving buffet. A bit expensive, but we enjoyed it.
   

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8. K

   Kristin

   VIP

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   We walked in through the hotel. The doors opened and there was a very strong smell that wasn’t pleasant. Once we found our way to the buffet area we were told by another guest to check in “over there”  the Buffet was lined up in a hallway. Credit to the chef of food was excellent except for the overcooked prime rib. The strong smell in the hallway ruined my appetite. We found out the hotel pumps in extra air freshener when they serve buffets. The hallway they use for the food shares a wall to the garbage/dumpster. Almost $300 for two people. Horrible experience.
   

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9. A

   Alyssa

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to the Thanksgiving Buffet and I was blown away with the whole experience. The meat carving station was clean and well laid out. The food options were a lot and the quality of the food was actually super delicious and not dry and had alot of flavor. I was surprised the green beans were so good. The mashed potatoes!!!! Best mashed potatoes Ive ever tasted. Overall the food presentation, quality, quantity was exceptional. The waiting staff were super friendly, attentive and helped often. I never really waited long if i needed something from someone. I remember kim who seated me was super friendly and very professional. Our waiter Sergio was extremely helpful, accomodating and professional. He made some jokes with us that were great and felt like eating armt a hosts home. Thank you team, you all picked great people to work on this thanksgiving experience. I want to take my parents here for another buffet experience next time!
   

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10. C

    Chris

    San Francisco

    1 review

    3.0

    1 review

    Dined on November 28, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    I’ve debated about posting my reaction, but ultimately decided that spending this much (for brunch . $100+) requires a spotless experience. There were excellent dishes (the seafood/sushi were great!). Unfortunately every piece of beef was destroyed by overcooking. Dry , tasteless, inedible: hundreds (thousands?) of dollars of great cuts cooked until even pink was a distant memory. I get that a part of the population wants well done beef for some reason, but to cook every piece of beef to that level is just plain bad taste.
    

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