Four Seasons Hotel Austin

Review summary

1. R

   Rania

   Austin

   1 review

   2.0

   1 review

   Dined on September 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   This was my forth time doing the A-Tea-x And the last 3 times were amazing. This time I was really disappointed, I took my friend for her bday for the experience and was served on plates ( the tower really what makes it special) and the Macaroons were hard like I’m eating a cracker. Waitress barely checked on us, the only nice thing is she brought a cupcake for the birthday girl.
   

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2. P

   Porshia

   Kansas City

   5 reviews

   5.0

   5 reviews

   Dined on August 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Hidden Flask was a really amazing concept and the staff were so accommodating. I would highly recommend!
   

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3. NJ

   NirajJ

   Austin

   10 reviews

   5.0

   10 reviews

   Dined on August 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was an amazing date experience for my wife’s birthday. Loved the attention to detail and great service. Would highly recommend when they come back!
   

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4. G

   Gail

   Austin

   6 reviews

   4.0

   6 reviews

   Dined on July 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   All great, except with the bar set up in the middle of the High Tea Lounge kind of took away from the ambience of enjoying the tea ambiance. The rsv'd table designation was great and had a nice view, just very small for the tea service. Beautiful tea service though! Enjoyed the food, cocktail and tea that was included, so nice.
   

   Four Seasons Hotel AustinResponded on July 16, 2024

   Thank you for sharing your feedback with us. We're delighted you enjoyed the beautiful tea service, the food, and the cocktail and tea. We appreciate your comments about the bar setup and will consider them for future enhancements. We're glad you had a nice view and enjoyed the overall experience. We look forward to welcoming you back soon!
   

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5. CP

   CourtneyP

   Austin

   2 reviews

   vip
   5.0

   2 reviews

   Dined on July 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wish we would have known the venue closes at 10pm when we booked a 9pm reservation.
   

   Four Seasons Hotel AustinResponded on July 12, 2024

   Courtney, thank you so much for your review! We're thrilled your time with us was a 5-star experience. We appreciate your feedback on the timing and sincerely apologize for any miscommunication. We're grateful for the time spent with you and hope to have more of it with you soon!
   

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6. K

   Kgreen

   Austin

   21 reviews

   vip
   5.0

   21 reviews

   Dined on July 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an amazing time. The staff goes out of their way to make you feel welcomed.
   

   Four Seasons Hotel AustinResponded on July 12, 2024

   We're so glad your experience felt amazing and attentive - because you deserve it! We're thrilled to spend time with you and hope to do so again very soon.
   

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7. t

   terridvm

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on July 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We participated in the pop-up speakeasy experience at the Hidden Flask. I can’t say enough good things about this experience. The decor, the service, the food, and the cocktail presentation were amazing. There was also a nice, large patio available to watch the fireworks over the lake. I hope they decide to do this again next year!
   

   Four Seasons Hotel AustinResponded on July 12, 2024

   Thank you so much for your wonderful feedback! We're thrilled you enjoyed your experience at the Hidden Flask. It's fantastic to know that the decor, service, food, and cocktail presentation exceeded your expectations. We're glad you could enjoy the fireworks from our patio! Your kind words mean a lot to us, and we certainly hope to bring this experience back next year. Looking forward to seeing you again!
   

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8. KJ

   KyleJ

   San Francisco

   16 reviews

   vip
   5.0

   16 reviews

   Dined on June 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This pop-up was a lot of fun! A cool way to spend a Thursday night. Service was great and the cocktails were delicious. We only had popcorn as a snack which was great; the rest of the menu looked great too though. A tad pricey but worth it!
   

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9. M

   Michelle

   Atlanta Metro

   5 reviews

   2.0

   5 reviews

   Dined on June 23, 2024

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was amazing and super helpful! I wish the reservation made it clear that drinks were an additional fee (the $25 doesn’t go towards your drinks, just to hold your spot.) I loved the decor, dj, waiters and bartenders. If you’re looking for a little pregame, this is a great option. It is a little pricey for what you get, for the hour reservation + 2 drinks (1 each), tip and valet, it was almost $200. However, we understand it’s a Four Seasons experience. The south congress drink is 10/10!
   

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10. OT

    OpenTable Diner

    Austin

    1 review

    3.0

    1 review

    Dined on June 23, 2024

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 2

    Hidden Flask is a cool concept, a speakeasy in a hotel suite, and service was stellar. Drinks and bites were good, but options were limited and not very customizable. Some of the decorations (fake ice sculptures and champagne bottles in bathtub) were more gaudy than elegant — felt more like a bachelorette party decor than a speakeasy in the four seasons. Not great for groups in my opinion — a group of 6 was there during our reservation and it was loud and distracting in such a small space. Prices were reasonable but factoring in the reservation fee ($25/person), there are many equal or better cocktail options in the general area.
    

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