Franklin Social Kitchen & Bar

Review summary

1. J

   Jerry

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Amazing waiter! Nice atmosphere! Loved the Christmas tree up. Cocktails were great!
   

   Is this helpful?

   Report
2. J

   Jake

   Philadelphia

   6 reviews

   2.0

   6 reviews

   Dined on November 17, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   Service was lovely. Food was "OK". Drinks were NOT GOOD and dessert was also just about ok. For the price there are FAR better places in Philly downtown
   

   Is this helpful?

   Report
3. C

   Carolina

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   This restaurant is a hotel restaurant. I am not judging it for that, however when checking in to be seated, the hostess stand was unclear and we were left waiting for some time before acknowledged. We were running 15 minutes late for my 11:30AM reservation and was told upon arrival that they wouldn't be only serving lunch. A bit disappointing since I scheduled it to have brunch. The food was solid and the service was good given 1) the cards were stacked against her and 2) she was one of TWO servers for a fair sized restaurant.
   

   Franklin Social Kitchen & BarResponded on November 17, 2024

   Hello Carolina, We apologize that this most recent experience fell below our level of service. We have shared this feedback with our team, and we would love an opportunity to create a better experience for you in the future.
   

   Is this helpful?

   Report
4. S

   Steven

   New York City

   1 review

   3.0

   1 review

   Dined on November 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   There was nothing terrible but there was nothing great either. We knew going in that there was a small selection. The food was OK. The service was adequate but it was clear to us that our waitress was inexperienced. The setting was also nothing special.
   

   Franklin Social Kitchen & BarResponded on November 17, 2024

   Hello Steven, We apologize that this most recent experience fell below our level of service. We have shared this feedback with our team, and we would love an opportunity to create a better experience for you in the future.
   

   Is this helpful?

   Report
5. a

   alan

   Los Angeles

   141 reviews

   4.0

   141 reviews

   Dined on October 31, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   wonderful servers and great attention was paid to our change orders! Mushroom soup was superior!
   

   Franklin Social Kitchen & BarResponded on November 17, 2024

   Hello Alan, Thank you so much for taking your time to leave us a review! We hope to see you again in the future.
   

   Is this helpful?

   Report
6. E

   Elissa

   Philadelphia

   3 reviews

   3.0

   3 reviews

   Dined on October 12, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Excellent waitstaff but mediocre otherwise. Hesitate to recommend.
   

   Franklin Social Kitchen & BarResponded on November 17, 2024

   Hello Elissa, We apologize that this most recent experience fell below our level of service. We have shared this feedback with our team, and we would love an opportunity to create a better experience for you in the future.
   

   Is this helpful?

   Report
7. M

   Michael

   Philadelphia

   4 reviews

   4.0

   4 reviews

   Dined on September 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Was impressed with the ambience, service, and food! ONLY disappointment for me was the French Onion Soup! SOGGY, COLD, and cheese tasted FUNNY! Should've SENT it BACK!!
   

   Franklin Social Kitchen & BarResponded on October 1, 2024

   Hello Michael, Thank you so much for providing us some insight on your experience with us. We apologize that this was not a 5-star experience for you. We have shared this feedback with our team, and we hope we can see you again in the future.
   

   Is this helpful?

   Report
8. R

   Roger

   Philadelphia

   11 reviews

   3.0

   11 reviews

   Dined on September 20, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   While the service was fine, we found the food to be underwhelming and the drinks expensive and not filled to the brim. If you’re going to charge $18.00 plus tax and tip for a martini, it should be filled properly. Additionally, even though we placed our drink order when we sat down, the food started arriving before we received our drinks. A “sustainable fee” of 1% was added to our bill. When we asked the waitress about it, she was unsure and had to check with the manager, who did not come out to explain. She informed us that the fee could be removed if requested by the customer, but we were left wondering why it was added in the first place. This fee, though small, along with the food and drinks, left a negative impression. As locals, we are always looking for great places to dine. We would consider returning when we see some positive reviews.
   

   Franklin Social Kitchen & BarResponded on October 1, 2024

   Hello Roger, We appreciate you taking the time to review our establishment. We are very sorry that this visit was not a 5 stars experience. We have shared the feedback to our team, and hope we are able to see you again in the future. We apologies for the confusion on the sustainability charge, we wish we had an opportunity to explain in person. This charge was put in place, to help maintain a sustainable kitchen with all eco-friendly recyclable products, and locally sourced vendors and produce. 1% makes a big impact in positive purchases for the environment and community. As always, we do give the option to opt out of this support. Thank you again for taking the time to review the Franklin Social Kindly, Loreal Dechoudens, Director of F+B
   

   Is this helpful?

   Report
9. N

   Nancy

   New Orleans

   86 reviews

   vip
   4.0

   86 reviews

   Dined on September 18, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was polite and willing to offer opinions. The burrata salad was excellent, as were the veggies that accompanied the salmon. The featured Restaurant Week rye drink was very good. The only food negative was the salmon, which was plain (no discernible seasoning) and overcooked. Atmosphere was generic upscale city hotel restaurant. We are locals, and there are many area restaurants from which to choose, so bottom line: we won’t be regulars here, but this was a good experience.
   

   Franklin Social Kitchen & BarResponded on October 1, 2024

   Hello Nancy, Thank you so much for providing us some insight on your experience with us. We apologize that this was not a 5-star experience for you. We have shared this feedback with our team, and we hope we can see you again in the future.
   

   Is this helpful?

   Report
10. N

    Nicholas

    Oxford

    2 reviews

    1.0

    2 reviews

    Dined on September 17, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Very mediocre food, not an enjoyable experience and poor value for money.
    

    Franklin Social Kitchen & BarResponded on October 1, 2024

    Hello Nicholas, Thank you so much for providing us some insight on your experience with us. We apologize that this was not a 5-star experience for you. We have shared this feedback with our team, and we hope we can see you again in the future.
    

    Is this helpful?

    Report