Gallery Restaurant

Review summary

1. S

   Sandra

   Charlotte

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My experience has s always great, I could tell the cooks changed, but even in that I want complain because the food is exceptionally good. You want to know how I knew the cooks changed I ordered eggs white fried had and flat but I got scrambled egg whites which do t particularly like but what I will say the scramble egg whites were seasoned dry well so thank you.
   

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2. J

   John

   Charlotte

   1 review

   5.0

   1 review

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The drinks were good. The bison was delicious and salmon. Would recommend.
   

   Gallery RestaurantResponded on January 12, 2025

   Dear John, Thank you for the great review! We are thrilled to hear you enjoyed your dinner with us. We hope to see you again! -The Gallery Restaurant Team
   

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3. C

   Constantine

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Rowena was fantastic! Food was superb! It was the PERFECT meal right before I asked my Girlfriend to Marry Me! Now she is my Fiancé!!! Congratulations to the Gallery Restaurant!!! This will be our spot for years to come every year moving forward to start off our New Years!
   

   Gallery RestaurantResponded on January 5, 2025

   Dear Constantine, Thank you so much for sharing such a special moment with us! We're absolutely thrilled to hear that Rowena and the team helped make your proposal unforgettable, and we're beyond honored to have been a part of such a meaningful celebration. Congratulations on your engagement! We look forward to welcoming you both back for many more wonderful moments. Cheers to many happy years ahead! -The Gallery Restaurant Team
   

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4. T

   Tiffany

   VIP

   Atlanta Metro

   28 reviews

   5.0

   28 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a very pleasant experience at The Gallery. After checking in to the resort, I didn't want to go out to eat, so I decided to eat at The Gallery. Every part of the staff was extremely friendly. From the host to the manager. Even when my server stepped away, another server checked on me as well and asked how I was doing. The octopus appetizer was very good grilled, better than I had at other places, and the Venison Loin was cooked to perfection. My server was very attentive and pleasant. I am glad I decided to eat here.
   

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5. Y

   Yvonne

   Greensboro

   1 review

   5.0

   1 review

   Dined on January 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had a good experience and we enjoyed our meal.
   

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6. P

   P. J.

   Charlotte

   1 review

   5.0

   1 review

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our first time, but we enjoyed the Eggs Benedict a lot.
   

   Gallery RestaurantResponded on December 27, 2024

   Dear P.J. Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your visit. “We will share your feedback with the front of the house and culinary team, they will be excited to know that they positively impacted your experience. We look forward to welcoming you back soon!
   

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7. C

   Christine

   Charlotte

   79 reviews

   2.0

   79 reviews

   Dined on December 25, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   To say our experience at The Gallery was disappointing would be an understatement. I will start by saying the food was very good, but the rest of our experience was not. We are locals (not guests at the hotel) and decided after 6 years of living in SC to try the Gallery. We know it is high-end and thought it would be the perfect place to have Christmas dinner. We made a reservation for 2:30 p.m. We were anticipating a lovely and non-rushed dinner, which is always the case with high-end. When we were seated, we were handed a menu for brunch, not dinner. We asked if brunch was the only option. We were told that dinner wasn't served until 4:00 (no indication of this on they website). From our experience, dinner is usually available all day on a holiday like Christmas. It took us a while to decided what to eat since we were not expecting breakfast food. When the waitress came to take our order, we ordered starters to slow things down and asked her if we could wait to order our main meal. She said that was fine, but there was something about her reaction that made me ask if it was going to be a problem. That's when she informed us that the kitchen closes at 3:00 p.m. so they can clean up and get ready for the dinner reservations at 4 p.m. (when was she going to tell us this if I hadn't asked?). It was now 2:45 p.m. and we're being told the kitchen closes at 3 p.m. Why do they take a 2:30 p.m. reservation when the kitchen closes at 3:00 p.m. without mentioning it? So, we ordered our meals. While eating, at around 3:10 p.m., the cleanup began - a clear hint that they wanted those of us still dining to leave. Having to order our food and finish our meal all within 40 minutes, with sweeping and clanking of plates and glasses all around us, was not what we envisioned. This is not what should occur at such a high-end restaurant.
   

   Gallery RestaurantResponded on December 31, 2024

   Dear Christine, Thank you for taking the time to share your feedback. I’m deeply sorry to hear that your experience at The Gallery did not meet your expectations. While we are pleased that you enjoyed the food, I fully understand how frustrating the service and timing issues you described can be, and I sincerely apologize for the inconveniences you encountered. Our goal is to provide a seamless and relaxing dining experience, and I regret that we fell short in delivering this for you. We understand the importance of a leisurely and non-rushed meal, especially at such a significant time of year, and we will work to ensure that our team is more transparent with all guests regarding our reservation schedule and kitchen hours. Warm Regards, Erin Bucher Food & Beverage Director
   

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8. D

   Don

   Charlotte

   8 reviews

   5.0

   8 reviews

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another outstanding Christmas Eve at the Ballantyne Hotel
   

   Gallery RestaurantResponded on December 27, 2024

   Dear Don, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your visit. “We will share your feedback with the front of the house and culinary team, they will be excited to know that they positively impacted your experience. We look forward to welcoming you back soon!
   

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9. m

   marybeth

   Charlotte

   25 reviews

   3.0

   25 reviews

   Dined on December 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   We always enjoy coming to dine at the gallery restaurant for a night out or special occasions. Although we know we will be back, this time we had left disappointed. We started with the candy bacon and an order of truffle fries. They were both tasty. Although, surprised to see plate of fries served on a very small side plate. It was a child’s side in my opinion. I know we’ve ordered these in the past and this is not the portion we have had. I know it’s Christmas Eve so hoping that’s the reason. Establishments need to be consistent with their menus and servings. Didn’t want to fuss with the waitress about this, as it’s not her fault. My son ordered the wagyu burger and he also chose truffle fries for his side. We thought that could be over kill. We were surprised that his side order was much larger than our appetizer order that was $16.00. So we ate off of his portion.  I know we’ve ordered these in the past and this is not the norm. My Benedict was lukewarm. These aren’t a servers problem! We will be back, I know it’s Christmas Eve. Establishments need to stay consistent though, that’s why we would prefer to come to a resort and have wonderful service, experience and great food. I hope they get it together to have stellar all around time next go around. My Benedict was luke warm.
   

   Gallery RestaurantResponded on December 27, 2024

   Dear Maybeth, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your visit. “We will share your feedback with the front of the house and culinary team, they will be excited to know that they positively impacted your experience. We look forward to welcoming you back soon!
   

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10. k

    karl

    VIP

    Charleston

    39 reviews

    5.0

    39 reviews

    Dined on December 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food service drinks and experience all around. It’s a night end hotel so everything expensive which is to be expected. Will definitely return and stay eat drink again.
    

    Gallery RestaurantResponded on December 27, 2024

    Dear Karl, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your visit. “We will share your feedback with the front of the house and culinary team, they will be excited to know that they positively impacted your experience. We look forward to welcoming you back soon!
    

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