Gatsby by Windsor Arms

Review summary

1. M

   Moira

   Toronto

   20 reviews

   1.0

   20 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I have always considered the dinning room at The Windsor Arms as one of the better downtown restaurants. Unfortunately it fell flat on its face this evening. A major event was being held in the main dining rooms, and as a result, we were put in a small but elegantly appointed side room. The staff did their best to minimize the resultant noise level in our room. Unfortunately the waitress who served us was not up to the task, Her quality of service was more appropriate to a suburban roadhouse. She had to be asked twice to dim the lights (the other guests also approved) as the room was daylight bright at 7:00 pm. Further, when she served the wine, she obviously did not know how to present the bottle or have one of the guests taste it! While the restaurant may have had an issue finding sufficient qualified staff for the evening, they do have an obligation to ensure they are trained (they can offer a Coles Notes version themselves in 15 minutes). The dinner was also lukewarm when it arrived, which was delayed as the waitress did not heed our instructions to serve it when advised.The dessert Pavlova was hard and tasteless, not a goo choice! This was a vey disappointing evening, and The Window Arms will not longer be on my list for first class dining in Tronto.
   

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2. V

   VICTORIA

   Cancun

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Disappointing Experience at THE GATSBY at WINDSOR ARMS HOTEL I had high expectations for THE GATSBY, given its reputation as one of Toronto’s best establishments. Unfortunately, the experience fell far short of that standard. The service was notably subpar—staff were inattentive and lacked the professionalism one would expect from a restaurant of this caliber. We waited an inordinate amount of time for even basic essentials like menus. Our server was both antagonistic and inattentive, adding unnecessary tension to the evening. Food delivery was chaotic: mains for half the table arrived alongside appetizers, while the rest of the mains were served an hour later. The wine service was equally disappointing. The bottle was not uncorked at the table, and when served, the wine had clearly turned and had to be sent back. Coffee was lukewarm, poorly brewed, and served without sugar or spoons—not for the coffee nor for the desserts. Adding to the lack of professionalism, staff spoke loudly across the restaurant, disrupting the ambiance. At one point, a staff member loudly used their phone while delivering balloon decorations, even knocking them into the chandeliers. Such behavior is far from the refined experience THE GATSBY should aim to deliver. As for the food, it failed to justify the premium price. The burger was undercooked, dry, and flavorless. These fundamental issues were compounded by a lack of attention to detail, further diminishing the overall dining experience. For a restaurant that prides itself on impeccable service and cuisine, this visit was deeply disappointing. I hope this feedback is taken seriously and leads to significant improvements.
   

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3. M

   Maria

   Toronto

   6 reviews

   5.0

   6 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious, and the ambience elegant.
   

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4. D

   Debra

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly and welcoming! Delicious food and drink, A lovely and kind staff.
   

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5. J

   Jason

   Toronto

   1 review

   5.0

   1 review

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was incredibly kind and helpful, and brought us a special assortment of desserts for my wife's birthday. Very impressed.
   

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6. A

   Alysha

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined on October 8, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   A gem of a restaurant in a beautiful boutique hotel. The seasonal cocktail was excellent. Staff were friendly and service was great! Perfect for a date night.
   

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7. A

   Adam

   Nashville

   4 reviews

   4.0

   4 reviews

   Dined on October 6, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Very nice ambiance and staff Good was great except wagu burger was served bloody and upset the guest who had that dish- was nauseated and we had to leave due to it
   

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8. OT

   OpenTable Diner

   Dublin

   1 review

   5.0

   1 review

   Dined on September 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very charming place with very enthusiastic and attentive staff.
   

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9. i

   irina

   Toronto

   3 reviews

   vip
   5.0

   3 reviews

   Dined on August 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing, great service, perfect spot for lunch
   

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10. R

    Ron

    Toronto

    1 review

    5.0

    1 review

    Dined on August 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a wonderful 25th Anniversary dinner at Gatsby"s. Leon was the most amazing server and was helpful and kind in assisting us with our decisions. The Beef Tenderloin was melt in your mouth good and the Pavlova dessert was excellent. Just a wonderful way to celebrate our big day! Thanks Leon and the Gatsby's staff!
    

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