Grand Tea Lounge

Review summary

1. K

   Karen

   Ayrshire

   1 review

   5.0

   1 review

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely afternoon tea in wonderful setting, staff were lovely and attentive. Would highly recommend this.
   

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2. W

   William

   Ayrshire

   1 review

   5.0

   1 review

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   A beautiful afternoon tea in beautiful surroundings. We were looked after from the time we stepped into the hotel until we stepped out. Staff were excellent and courteous.. 5 stars all around.. A big thanks to everyone...
   

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3. P

   Paul

   Ayrshire

   3 reviews

   1.0

   3 reviews

   Dined on October 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Nice view and the staff try hard but are obviously poorly trained, few in number and lack management. Grossly overpriced, poorly presented and making a decent pot of tea is a skill too far.
   

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4. A

   Andrew

   London

   2 reviews

   vip
   5.0

   2 reviews

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food great, but the service was pretty shocking… Very unattentive
   

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5. C

   Craig

   Ayrshire

   1 review

   5.0

   1 review

   Dined on September 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Second afternoon tea and it was just as wonderful as the first time, lovely atmosphere and quality food with excellent service.
   

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6. J

   Jillian

   Glasgow

   2 reviews

   3.0

   2 reviews

   Dined on September 27, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The environment was lovely. There are some areas that can be improved eg the sandwiches and cakes were brought out with the scones to follow once the sandwiches were finished. The delay between the delivery of the first food stack and the scones was too long and as the sun was coming in the windows and the area had become warm, the cake cream and chocolate was melting. This was disappointing as scones should be eaten after sandwiches and before cakes but, due to the wait, the cakes were not very edible having warmed and melted. I would recommend in such warm circumstances, sandwiches and scones are brought out and the cakes follow, if they cannot be brought out together. The services was not as attentive as I would have expected. It was difficult to get people’s attention.
   

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7. L

   Lynnette

   Ayrshire

   1 review

   5.0

   1 review

   Dined on September 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb, a little more expensive than others but so worth it. Beautiful setting
   

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8. S

   Spencer

   Ayrshire

   1 review

   5.0

   1 review

   Dined on September 3, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Thank you for taking such great care of us on our visit for afternoon tea. All of the staff were so friendly, helpful and polite. The views were spectacular, the food was great and the drinks were exceptional 🙏🏻 Thank you to all the staff for making us feel so welcome.
   

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9. A

   Alison

   Glasgow

   3 reviews

   4.0

   3 reviews

   Dined on August 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very nice afternoon tea in lovely surroundings with excellent service.
   

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10. J

    Janice

    Ayrshire

    1 review

    3.0

    1 review

    Dined on August 13, 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 3

    I was disappointed with the service. When my teapot leaked and didn't pour it was because the packing was still inside the spout. It was taken away for replacement as well as my tea strainer and cup and saucer. After a short wait a new teapot of tea was brought to the table with a cup. When the server never came back I had to ask for a saucer and teaspoon plus tea strainer.
    

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