Granite City Food & Brewery - Kansas City

Review summary

1. C

   Christopher Best

   Kansas City

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Place was not overly busy for a Friday night and the atmosphere was great but service was overly slow with our liquor drinks our server checking back in on us. My fries were stone cold but when mentioned server she did bring out out new. First round of holiday drinks were great. Second round were terrible. The martini was undrinkable and the 2 holiday old fashions ordered were terrible tasting compared to the first one. They also did not have the ginger on sides of glass and marshmallows were hardly even charred. When we told our server she said they could make 2 more and I said that would be great and could they please make sure the ginger was on the sides this time. She said oh, we are out of the ginger. That would've been nice to know when we ordered our drinks and not …let’s just see if they notice. For the 4 in our group it was not a great experience and I felt we should’ve been greeted by a manger after our issues.
   

   Granite City Food & Brewery - Kansas CityResponded 5 days ago

   Hi Christopher, I’m truly sorry to hear about your experience at Granite City Brewery. It’s disappointing to know that the service was slow and the quality of the drinks did not meet your expectations. I appreciate you bringing these issues to our attention, and I assure you that our team will look into them to improve our service and offerings. Thank you for sharing your feedback, and we hope you might consider giving us another chance in the future for a better experience. Best, Granite City Brewery Management
   

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2. A

   Aaron

   San Diego

   1 review

   1.0

   1 review

   Dined on November 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   The food wasn't very good, not a lot of choices for a buffet. The layout wasn't good. I'm not sure how their other food is but I will not be doing to the Thanksgiving buffet ever again. Waste of gas and money.
   

   Granite City Food & Brewery - Kansas CityResponded on December 3, 2024

   Hi Aaron, I'm sorry to hear that your experience at Granite City Brewery did not meet your expectations. We value your feedback, especially regarding the buffet choices and layout, and we will be sure to address these concerns with our team. Thank you for sharing your thoughts, and we hope you might consider giving us another chance in the future for an improved experience. Best, Granite City Brewery Management
   

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3. S

   Sharon

   Kansas City

   1 review

   1.0

   1 review

   Dined on November 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Anticipating a nice Thanksgiving buffet. Found nothing but that. Containers empty. No sweet potatoes No rolls No salmon Green beans undercooked Corn cold Mac & cheese tasteless Turkey very little Tables with food messy, even tables with no food were disaster. serving spoons stuck together. Stuffing was dry. Not worth $3.49 let alone $34,99.
   

   Granite City Food & Brewery - Kansas CityResponded on December 3, 2024

   Hi Sharon, I’m truly sorry to hear about your experience at Granite City Brewery. It’s disappointing to know that the Thanksgiving buffet did not meet your expectations and that the food quality was lacking. Your feedback is important, and I assure you we will look into these issues with our team to ensure improvements are made. Thank you for sharing your thoughts, and we hope you might consider giving us another chance for a better experience in the future. Best, Granite City Brewery Management
   

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4. V

   Vicki

   Chicago

   1 review

   3.0

   1 review

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Good variety of food for Thanksgiving Buffet. Taste was just a little better than average. Food was barely warm, lots of people leaving the warmers open. The service and price was great. We were seated on time.
   

   Granite City Food & Brewery - Kansas CityResponded on December 3, 2024

   Hi Vicki, Thank you for your feedback regarding your recent visit to Granite City Brewery. I'm glad you enjoyed the variety and the service, but I'm sorry to hear that the food temperature and taste didn't meet your expectations. Your comments are important, and I will ensure our team looks into these concerns. We appreciate you sharing your thoughts, and we hope to provide you with a better experience during your next visit. Thank you for bringing this to our attention!
   

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5. E

   Ed

   Calgary

   1 review

   3.0

   1 review

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   The server, Franklin, was the best. We had a large group of 20, yet he took care of everyone and made our dinner experience special. My adult children, still remembered his name the next day. Food was fair to good. Some buffet items were barely warm, others were hot. Generally the food was ok. I had a grandson with significant food allergies and work with the general manager days before about accommodations for him. The staff did not know about this and initially would not help. Franklin took care of us. This wasn’t the worst experience I ever had, but wished it could have been better.
   

   Granite City Food & Brewery - Kansas CityResponded on December 3, 2024

   Hi Ed, Thank you for your feedback regarding your recent visit to Granite City Brewery. I'm glad to hear that Franklin provided excellent service and helped enhance your experience. However, I apologize for the issues you encountered with the food temperature and the communication regarding your grandson's dietary needs. Your comments are valuable, and I will ensure our team looks into these matters to improve. We appreciate you sharing your thoughts, and we hope to welcome you back for a better experience in the future. Thank you!
   

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6. R

   Rose

   Kansas City

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The mashed potatoes were awesome. Only drawback was that the yummy gravy was way way far away from the potatoes on the buffet line. Our server was very attentive to our group of 12 and took great care of us. This was our second Thanksgiving at Granite City. Highly recommend.
   

   Granite City Food & Brewery - Kansas CityResponded on December 3, 2024

   Hi Rose! Thank you for your wonderful review! We're thrilled to hear that you enjoyed the mashed potatoes and appreciated your server's attentiveness during your Thanksgiving visit. We understand your feedback about the gravy placement and will look into it to improve our buffet experience. Your support means a lot to us, and we hope to welcome you back to Granite City Brewery for more delicious meals in the future! Cheers!
   

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7. D

   Debbie

   Kansas City

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Staff were pleasant helpful. We expected more options on the Thanksgiving buffet and had been told there would be a salad bar. The biggest issue we had was that the food wasn’t hot, or even warm in some cases even though it was in warming trays. The quality of the food did not match the high price.
   

   Granite City Food & Brewery - Kansas CityResponded on December 3, 2024

   Hi Debbie, I’m sorry to hear that your experience at Granite City Brewery didn’t meet your expectations. We appreciate your feedback regarding the Thanksgiving buffet options and the food temperature. Your comments are valuable, and we will take action to look into these concerns with our team. Thank you for sharing your thoughts, and we hope you might consider giving us another opportunity for a better experience in the future.
   

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8. R

   Rebecca

   Kansas City

   6 reviews

   5.0

   6 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server in the bar area was great! The Thanksgiving buffet was good.
   

   Granite City Food & Brewery - Kansas CityResponded on December 3, 2024

   Hi Rebecca! Thank you for your review! We’re glad to hear that you enjoyed the Thanksgiving buffet and that our server in the bar area provided great service. Your feedback is important to us, and we will certainly take note of your experience as we strive to improve. We appreciate your support and look forward to welcoming you back to Granite City Brewery soon! Cheers!
   

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9. S

   Shawn

   Kansas City

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This our seventh year celebrating Thanksgiving at Granite City. Already looking forward to next year.
   

   Granite City Food & Brewery - Kansas CityResponded on December 3, 2024

   Hi Shawn! Thank you for your wonderful review and for celebrating Thanksgiving with us for the seventh year! We’re thrilled to hear you're already looking forward to next year. Your continued support means a lot to our team at Granite City Brewery, and we can’t wait to welcome you back for more festive celebrations. Cheers!
   

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10. E

    Elizabeth

    VIP

    Kansas City

    5 reviews

    2.0

    5 reviews

    Dined on November 28, 2024

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 3

    The Thanksgiving buffet was horrible. The turkey was partially raw. The stuffing was burnt. The selection was pathetic. The green bean casserole was excellent though. Definitely will not be back.
    

    Granite City Food & Brewery - Kansas CityResponded on December 3, 2024

    Hi Elizabeth, I’m sorry to hear about your disappointing experience at Granite City Brewery during the Thanksgiving buffet. It's concerning to learn about the issues with the turkey and stuffing. Your feedback is valuable, and we will take action to look into these concerns with our team. We appreciate you sharing your thoughts and hope you might consider giving us another opportunity for a better experience in the future. Thank you for your input.
    

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