Guy Fieri's Trattoria - Eldorado Scioto Downs

Review summary

1. D

   Darlene

   Columbus

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Opted for a pre-planned New Year's Eve dinner with some friends (about $80 each) for a five-course meal. Didn't feel the price was unreasonable. Reservation was for 7:30 but we were not seated until after 8:00. Due to delays with the service of our food - we did not leave our meal until almost 10:30. The service at the beginning of our dining experience was great, but when it came time for the main course of the meal, it took quite a bit of time to get our food. Was way too long of a period of time to be sitting there waiting on food. Then when it was time for the dessert which was also pre-planned on the New Year's Eve menu - we were told they were out of said dessert, and we would be getting cheesecake instead. The Cheesecake was frozen so you couldn't eat it - but one of the people in our party boxed it up for home. The food overall was just so-so. I did care for the majority of what was served. Everything was blackened and was extremely peppered. So the only flavor you got was pepper. The only good thing was the meatballs served as an entree. I would go back for them but not for any of the other food there.
   

   Guy Fieri's Trattoria - Eldorado Scioto DownsResponded today

   Thank you for your detailed feedback on your New Year’s Eve dining experience. I’m sorry to hear about the delays, the changes to the menu, and the issues with the food. This is far from the standard we aim to deliver. I’ll be reviewing these concerns with our team to improve our service and ensure better quality and consistency. We truly appreciate your kind words about the meatballs and hope to have the opportunity to make your next visit a much better experience.
   

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2. M

   Mike

   Columbus

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   Service good. Food average. Restaurant was a little warm.
   

   Guy Fieri's Trattoria - Eldorado Scioto DownsResponded today

   Thank you for your feedback! We're glad you enjoyed the service but regret that the food and environment didn’t fully meet expectations. We apologize for running out of menu items and will work to ensure better preparation in the future. We appreciate your input and hope to welcome you back for a more enjoyable visit!
   

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3. J

   Jeff

   Columbus

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   This was supposed to be a 5 course meal. After two hours we had our entree and salad then informed there was a problem. We never received our fourth course as they were out of it then brought our wait brought our filets and Mac and lobster Ice Cold!! Went to brew brothers and ate dinner horrible experience
   

   Guy Fieri's Trattoria - Eldorado Scioto DownsResponded today

   Thank you for sharing your experience. I’m truly sorry to hear about the delays and the issues with your meal. This is not the standard we strive for at Trattoria, and I will personally review what happened to ensure it doesn’t occur again. We appreciate your kind words about your server, and I hope you’ll give us the chance to provide the exceptional dining experience you deserve in the future.
   

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4. C

   Christy

   Columbus

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Terrible 1st experience for us on New Years. We don't mind spending the money. But everyone having a reservation and only a limited menu, should have been prepared. Nearly 1.5hour wait for our entree.
   

   Guy Fieri's Trattoria - Eldorado Scioto DownsResponded today

   Thank you for sharing your feedback. I’m truly sorry for the long wait and the overall experience not meeting expectations. We understand how important preparation is, especially on a special evening like New Year’s. Your concerns will be addressed with our team to ensure smoother service in the future. We hope you’ll give us another chance to provide the excellent dining experience we strive for.
   

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5. M

   Morgan

   Columbus

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   We went for the set menu on NYE. The service was great - very attentive. Drinks and food came out sporadically but all tasted delicious!
   

   Guy Fieri's Trattoria - Eldorado Scioto DownsResponded today

   Thank you for spending New Year’s Eve with us! We’re thrilled you enjoyed the attentive service and delicious food. We appreciate your understanding regarding the timing and will work to ensure a smoother experience next time. We hope to see you again soon!
   

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6. C

   Craig

   Columbus

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was excellent! The menu was limited due to being New Years Eve. Since the same 2 entrees were being made servers were grabbing entrees before checking to see who's orders were first. We made reservations for 4:30 people that made reservations 5:30 received there entrees before us. Hopefully they figure out a better system.
   

   Guy Fieri's Trattoria - Eldorado Scioto DownsResponded today

   Thank you for your feedback! We're thrilled you enjoyed the food and appreciate your understanding of our special New Year’s Eve menu. We apologize for the timing issue with your entrees and will be reviewing our process to ensure smoother service during busy events. We hope to welcome you back soon for an even better experience!
   

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7. A

   Art

   Columbus

   19 reviews

   5.0

   19 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our first visit and our expections were high given what we’ve heard or read - and we were not at all disappointed. Great food, wine choices, as well as friendly and attentive service! We very much look forward to our next visit and trying other enticing items on the menu!
   

   Guy Fieri's Trattoria - Eldorado Scioto DownsResponded today

   Thank you for your kind words! We're delighted to hear we met your expectations and that you enjoyed the food, wine, and attentive service. We look forward to welcoming you back soon to explore more of our menu!
   

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8. K

   Kristy

   VIP

   Columbus

   14 reviews

   3.0

   14 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   The tables by the kitchen in the back are way too close together. Really did not like hearing the two tables on each side of us conversations. I ordered a salad it did not come. Our meals came and I asked about the salad they gave it to someone else the waiter said. $ 14.00 for one small piece of cheesecake , it was supposed to be 2 slices as I had gotten it before, not worth it. I was expecting to share it with my husband for our anniversary dinner. Lasagna was ok nothing special. Husband liked his linguine and clams. Overpriced for sure considering the issues! Third time dining here we will go elsewhere.
   

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9. E

   Eric

   Columbus

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hands down best chicken Alfredo we have ever had! Chicken Parm was amazing too!
   

   Guy Fieri's Trattoria - Eldorado Scioto DownsResponded today

   Thank you for celebrating your 20th anniversary with us! We're thrilled you loved the chicken Alfredo, chicken Parm, and the special dessert. It means the world to us that we could help make your milestone celebration memorable. We look forward to welcoming you back for more amazing moments!
   

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10. J

    Jack

    VIP

    Miami

    40 reviews

    5.0

    40 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was so good, all the food was very flavorful and the service was exceptional!
    

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