Hacienda Mexicana Cocina

Review summary

1. K

   Kim

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Authentic Mexican cuisine with excellent service! The banquet was ordered and came with many delicious and well presented dishes. The dishes are fresh, flavorful, and bursting with spice, especially the tacos, elotes and mains (chicken was fantastic). The timing was just right and the handcrafted cocktails and festive atmosphere were a bonus. The staff is friendly and attentive, making for a great dining experience. We will definitely be back. Highly recommend!
   

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2. L

   Lina

   Melbourne

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   the food and the cocktails are amazing the service is also really good - the only thing we realise is they took so long to bring our drinks to the table, however, all the experience was 12/10. we looking forward to go back
   

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3. A

   April

   Melbourne

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was delicious but the service or rather lack thereof was really disappointing. A lot of miscommunication and the food too far too long to come out, as well as not in order making the meal less enjoyable. Poor effort given it was relatively quiet on a Monday night. Very slow on service. We were not informed of Happy Hour despite arriving before 6pm and had to speak to the manager to get it honoured.
   

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4. D

   Deni

   Melbourne

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such as beautiful experience! I celebrated my bday there and it was much more better than I expected. I really love the cocktails and agua de Horchata. The meals and snacks were so good. it was a explosion of flavors, and real mexican taste. The service was extraordinary and welcoming, they really make you feel like in mexico. Highly recommended!
   

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5. G

   Girish

   Melbourne

   2 reviews

   5.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food is spectacular. Nice to come across a Mexican restaurant that deviates from the formulaic menu options. The staff were great as well.
   

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6. J

   Jack

   Melbourne

   1 review

   1.0

   1 review

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Booked for Valentines, had no idea there was a set menu until we'd already sat down. Set menu didn't list the price anywhere either. No communication between the wait staff and the kitchen, took 30 mins to receive some little dip thing then nothing for another 45 minutes. We didn't get to pick our mains and received them before entrees. Food overall was unsatisfactory for the price and wait times were way too long and we were never asked if we wanted anything to drink. Once the food finally started arriving kitchen staff kept coming over to our area with double ups that every table had already received and sending them back. Also... crickets in a corn entree dish(which was cold?) Is crazy on a set menu without the English translation. Very unhappy with the night and the only redeeming quality was the manners of the hostess and waiter in white trying to hold it together.
   

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7. N

   Nayana

   Melbourne

   1 review

   1.0

   1 review

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   An unforgettable dining experience - the worst meal I’ve had in Melbourne. Booked a one-hour Valentine’s sitting (8-9pm), yet we weren’t seated for 20 minutes. No menus or water for another 20 minutes. Orders were taken incorrectly, drinks were wrong, and we waited over an hour for our first starter (avocado and bread). The $90pp portions were shockingly small, bland, and barely warm. Waitstaff repeatedly asked us to confirm our order two hours after we placed it. Mains arrived late, and dessert was served while we were still eating. By this point, it was nearly 11:30pm—clearly, they wanted us gone. The mezzanine view was nice, but the blaring 90s/00s house/rap music ruined any romantic atmosphere. We got a 20% discount, but this level of service deserved much more. Felt like a prison sentence rather than a special night. Definitely unforgettable, but for all the wrong reasons. Never coming back.
   

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8. T

   Tim

   Sydney

   1 review

   2.0

   1 review

   Dined on February 14, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Went on valentine's day for dinner as a couple. It was obvious the restaurant had booked way too many people for dinner than they could comfortably cater for. Had the set menu, multiple dishes didn’t turn up and had to ask for them repeatedly before desert was served. Had to order/ask for drinks four times before they came an hour later. The actual food was mostly ok, some of it delicious but let down by the inability to serve the guests sadly. I’m sure on a quiet evening the experience would be better
   

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9. N

   Nicholas

   Victoria

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very interesting version of Mexican. Was extremely high in taste and depth of flavours. A bit pricey overall but the food was excellent. The complimentary spiced pineapple pieces were very surprising. You think chillie and spice on a slice of pineapple, no way. But it works and extremely well.
   

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10. B

    Bodo

    Melbourne

    1 review

    5.0

    1 review

    Dined on February 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    We really enjoyed our meal, which was a collection of starters and a mains. Everything was provided with attention to detail and the taste was very interesting (in a great kind of way). We didn't feel left out as vegetarians as there was enough to choose from. Only two minor downsides: opentable apparently didn't pass through our request for a low table and the music inside was very loud, so that it was a challenge still to have a conversation outside
    

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