Hackney's on Lake

Review summary

1. OT

   OpenTable Diner

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   Unfortunately, despite the atmosphere, the food here is below average the service was just okay. Burgers arrived cold, were distributed wrong so we took bites of the wrong temperatures. Service was started by a wonderful waitress and then they changed us to someone else, who was not very cordial, perhaps even annoyed we were there. I would not recommend it for the value. Unless you’re going for the fried onions, those are quite good. The upside is the Christmas carolers were charming.
   

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2. c

   christopher

   VIP

   Chicago

   9 reviews

   1.0

   9 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Service was poor. Drinks were flat and not mixed well. Food quality was below standard. This place has lost it way. They are a legacy that survives on familiarity, not quality. They are going through the motions, pretending to be a great local place.
   

   Hackney's on LakeResponded 4 days ago

   Thank you for sharing your thoughts with us Christopher. We're really sorry to hear that your experience didn’t meet expectations. We’ve worked hard to build a strong legacy, and it’s disappointing to hear we fell short during your visit. We’re constantly looking for ways to improve, and your feedback is a valuable part of that process. Thank you again for your honesty!
   

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3. M

   Mary Ann

   Chicago

   44 reviews

   5.0

   44 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   A great way to celebrate the holiday season with friends. The GBS Carolers were amazing!
   

   Hackney's on LakeResponded 4 days ago

   Thank you for the great review! We're so glad you had a wonderful time celebrating the holiday season with us. It’s awesome to hear that you enjoyed the GBS Carolers—they truly add something special to the experience! We hope to see you again soon!
   

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4. E

   Eileen

   VIP

   Chicago

   15 reviews

   5.0

   15 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service and food! We had a tight schedule as we were heading to see a holiday play and our server was aware of this and got us in and out on time! Bloody Mary’s and burgers were outstanding too.
   

   Hackney's on LakeResponded on December 16, 2024

   Thanks so much for the awesome review! We’re so glad we could get you in and out on time for the play, and that you enjoyed the Bloody Marys and burgers. Hope you’ll stop by again soon for another great meal – we’d love to have you back!
   

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5. N

   Norma

   VIP

   Chicago

   22 reviews

   5.0

   22 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for the Glenbrook South Chamber Singers roving singers performance. Very worthwhile if you can still see them this season or maybe next year .
   

   Hackney's on LakeResponded on December 16, 2024

   Thank you for joining us for the Glenbrook South Chamber Singers performance! We absolutely love hosting them and are so glad you enjoyed the experience. Happy Holidays Norma!
   

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6. A

   Anastasia

   New Mexico

   6 reviews

   3.0

   6 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was cozy, pleasant but freezing in the restaurant. I realize it was 12 degrees outside but we never took our coats off. We almost left. Most uncomfortable. Ruined our long awaited lunch date.
   

   Hackney's on LakeResponded on December 16, 2024

   We're truly sorry to hear that the temperature made your lunch uncomfortable. While the heat was on, we understand it wasn’t enough to make you feel cozy, and we completely get how that impacted your experience. We’re actively working on resolving the heating issues, and we hope you’ll give us another chance to make it right next time. Thank you for your patience, and we look forward to welcoming you back soon!
   

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7. K

   Kimberly

   Nashville

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful place for a large gathering! Cozy, and super customer service!
   

   Hackney's on LakeResponded on December 16, 2024

   Thank you so much for the kind words! We’re thrilled to hear you had a great time, enjoyed the food, and that Santa made your visit extra special! We’ll be sure to pass along your compliments to Sarah – she’ll be so happy to hear it. And if you got a photo with Santa, be sure to check our Facebook page to see if it’s posted! We can’t wait to welcome you back again soon.
   

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8. OT

   OpenTable Diner

   Orlando

   2 reviews

   4.0

   2 reviews

   Dined on December 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Miss the bison burger Fries were under cooked and barely warm
   

   Hackney's on LakeResponded on December 7, 2024

   Thanks for your feedback! We’re sorry to hear you missed the bison burger – we know it was a favorite for some. As for the fries, that’s definitely not up to our usual standard, and we’ll make sure to address it. We really appreciate you letting us know, and look forward to welcoming you back for a more enjoyable experience.
   

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9. B

   Bonnie

   VIP

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never a bad meal and never a bad experience at Hackney’s on Lake. Our go to place for small or large groups.
   

   Hackney's on LakeResponded on December 7, 2024

   Thank you Bonnie so much for the kind words! We’re thrilled to hear that Hackney’s on Lake is your go-to spot for both small and large groups. It’s always great to know we’re providing a consistent and enjoyable experience. We can’t wait to welcome you back next time!
   

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10. T

    Terry

    Chicago

    5 reviews

    3.0

    5 reviews

    Dined on December 4, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3

    Hackneys on Lake has definitely changed. The food is just ok and no more specials on drinks for happy hour and only a few special appetizers that must be consumed at the bar. We have come here for the holidays for many years but will not return next year. And by the small number of patrons in the restaurant, I think many people have made the same choice. Our server was excellent though!
    

    Hackney's on LakeResponded on December 7, 2024

    Thank you for sharing your recent experience Terry, and we’re sorry for any confusion regarding our Happy Hour. Just to clarify since our Happy Hour is new, we do have $2 off all bar drinks during Happy Hour, along with rotating appetizer specials available at the direct bar and high top tables next to the bar. We understand if this wasn’t what you expected, and we truly appreciate your loyalty over the years. We're glad to hear your server took great care of you and will pass that compliment on to her as well. Thank you again for reaching out Terry and we hope you'll reconsider visiting us again in the future.
    

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