Haunted Castle Cafe

Review summary

1. J

   Jessica

   San Diego

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   It read online that they dress up in costumes on the weekend, they only had one guy dressed up in the entire restaurant. They weren’t busy at all and the food took a full hour to come out after we ordered. The food was good, not great but good and it did come out hot. The restaurant was decorated and the kids loved it, it was spooky but didn’t scare them which is good. I think if they took on the ‘haunted’ Magic Time Machine (Restaurant in Addison) approach they would do much better. Also, they need to work on getting food to table faster because waiting an hour is way too long.
   

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2. J

   Jennifer

   Washington DC

   6 reviews

   3.0

   6 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Atmosphere was fun and my group liked it though I thought it was a little half-assed. Things like lighting that goes full room bright and then you realize 15 seconds later when it flickers and there’s a crash of thunder that it’s supposed to be a storm lighting “trick” that falls flat. And how some of the decor doesn’t go all the way to the ceiling. Or seems random and mish-mashy. And “half-assed” is probably a great description for lots of stuff with this place. Food was hit and miss, where the instant potatoes, previously frozen chicken strips and veggie burger patties were absolute misses. Mac and cheese bites, though tasty, had a “from the freezer” feel to them as well. The chicken wings, served dry and on a skewer with sauce in the side (a bold style if the wings are subpar), tasted like they had freezer burn and the dulce de leche dessert was rubbery and had a very odd almost-burnt kinda taste to it. Then things like the lamb and raspberry/blueberry vegan cake were very tasty. Other dishes that were decent but not impressive were flatbread (fig & goat cheese), burgers and fettuccine Alfredo. The cocktails were great - nice flavor combos and presentation with dry ice. Service was very good though, and the entertainer really did a great job with the kids (at our table and others around us) - but there was just one for the whole front half/bar area we were seated in. And when there was a misfire in the kitchen that delayed some items, we were told directly and honestly what had happened - which we absolutely appreciated - and kept informed along the way. From other reviews, knew the food was going to be a question mark. Really wish management/ownership would seek a consultant to address the food sitch. This place isn’t going to make it unless they figure out how to impress people with consistent quality and freshly made food.
   

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3. K

   Kelli

   Naples

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fantastic, staff was amazing and loved the Halloween theme! Super fun!!
   

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4. S

   Scott

   VIP

   Dallas

   16 reviews

   3.0

   16 reviews

   Dined on January 4, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Great concept, food was fine. I appreciated they had added lots of seasonal touches for the holiday season. Still needs more going on.
   

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5. k

   keith

   Dallas

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was fun and great for couples or families. Our server Anna was awesome and Brent (beetle juice ) was so fun. Will definitely go back
   

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6. OT

   OpenTable Diner

   Las Vegas

   1 review

   4.0

   1 review

   Dined on December 29, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Kids loved it. Food was average and expected for this type of restaurant. Menu appears to try to be more gourmet but I don't think it's a good fit for this style of restaurant. Possibly add more sandwiches. There was a mix up in the kitchen, but they gave us free desserts without us asking to make up for it. I would visit again for the ambiance. The food prices are high but overall we had a good experience.
   

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7. N

   Nauser

   Dallas

   1 review

   5.0

   1 review

   Dined on December 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   This place is Amazing. We, as a family with kids, loved it.
   

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8. C

   Cassidy

   Dallas

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is delicious and everyone is so friendly! Love the atmosphere!
   

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9. E

   Eric

   New York City

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time customer and will definitely be back! I took my daughter and her friend after a dance competition and they absolutely loved it there. The rooms were all fully covered in haunted decorations with some Christmas decorations as well to accommodate the holiday. The Grinch stayed in character the entire time and spared no time talking to the girls and answering ALL of their questions. Every employee went above and beyond to make sure the girls had a great experience. I believe the prices are reasonable and the food was amazing!
   

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10. V

    Vicky

    Dallas

    1 review

    4.0

    1 review

    Dined on November 23, 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4

    Cool concept restaurant. Menu was okay- it's a place you go for the environment than over anything else though. They had a witch walking around table to table and that was neat.
    

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