Hearsay on The Strand - Galveston

Review summary

1. C

   Claudia

   Houston

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Went for New Years Eve, didn’t realize it was a fixed 4 course menu so you couldn’t order off the regular menu. They ran out of the snapper that my husband really wanted from the fixed menu, they ran out of the desserts listed on the fixed menu (chocolate cheesecake and panna cotta) I really wanted the chocolate cheesecake, if I would have known they were going to run out I would have placed my full order for each course in advance as soon as the waitress started taking our order but she would only let us order 1 course at a time. so they substituted bread pudding for each of us. Which is disappointing because they wouldn’t let us substitute the filet for a ribeye When we requested, but when they ran out of fixed menu items they substituted whatever they wanted. The waitress was apologetic and said it was new managers who had never planned a new years fixed menu so they didn’t anticipate running out. When it got closer to midnight they offered champagne to other regular guests that the manager and our waitress toasted with and then after the New Year celebration the manager offered us a glass. Made us feel not as important as the other guests. It was our first time there, we usually go to Vargas for steaks but decided to try Hearsay for New Years. Will probably come back to try the regular menu to give them another try, but not a good start for new customers. Waitress was very kind and funny chatted with us for a bit, made our evening pleasant.
   

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2. L

   Laura

   Orlando

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Booked for New Year’s Eve for 8PM. Seemed like a really nice place to have dinner and listen to some live music. Asked at check in and also asked waitress if we would be able to hear the music from the patio. Assured both times that it would play through the speakers. Heard a decent band from across street; just not the one we came to see. Service was extremely slow. Food would arrive and then the utensil to eat it with; appetizers with no silverware on table, soup came, then the soup spoons after, steaks came and no steak knives. 2 of 3 steaks had to be sent back because they were rare, not medium rare as ordered. They did cover a small bit of the check, but this did not make up for the the service we experienced. Waitress was very nice and tried her best.
   

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3. M

   Mike

   Caribbean

   6 reviews

   3.0

   6 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   I have been to several locations many times. NYE was a cluster. We liked our waiter and understand this is a hard job but we were not greeted promptly or get drinks promptly. Restaurant was freezing cold. I felt sorry for people dressed less than me. Steaks came out before we got appetizers or salads. Food is always delicious. Do I think it was worth the $200 ww sent last night no. I would rather have picked what I want or had the option. This place is always great for food and beautiful but last night not so much on service or room temperature.
   

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4. P

   Peggy

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We started my birthday dinner with our fabulous server Sara bringing us bacon wrapped shrimp and empanadas from the happy hour menu and tuna nachos from the regular menu for all 5 of us to share. All the food was DELICIOUS!! We then moved to dinner and we had scallops, the filet, tuna tacos and a crab cake...all I can say is WOW!! Everyone loved their meal!! Scallops and steak perfectly cooked and seasoned. Then we finished with crème brûlée for my birthday treat!! Such a fun evening and lastly the cocktails/drinks were also amazing! Thank you Hearsay for making my birthday extra special!!
   

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   Hearsay on The Strand - GalvestonResponded 4 days ago

   Thank you for the wonderful review, Peggy! We're so happy to hear that Sara and the team helped make your birthday celebration extra special. It sounds like you had a fantastic meal, and we’re thrilled you enjoyed everything from the appetizers to the cocktails. We’ll be sure to pass along your kind words to Sara and the manager who checked in on you. We hope to welcome you back soon for more delicious moments! Happy belated birthday! 🎉
   

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5. C

   Catherine

   Austin

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We received excellent service from the moment we arrived. At reception, we were told that a table was waiting for us upstairs. My brother has difficulty climbing stairs so they made a special effort to arrange for us to get a table down stairs. Our wait person was awesome as well!
   

   Hearsay on The Strand - GalvestonResponded 6 days ago

   Thank you for your kind review, Catherine! We’re so happy to hear that you and your brother felt well taken care of, and that our team made the extra effort to accommodate your needs. It's wonderful to know you enjoyed the service and had a memorable experience. We hope to welcome you back soon!
   

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6. G

   Gina

   Greater Boston

   4 reviews

   4.0

   4 reviews

   Dined on December 24, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came to Hearsay on Christmas Eve. The restaurant is beautiful and decorated lovely for the holiday. Our server, Sierra was very attentive especially when addressing my garlic allergy. The food was delicious and the menu had a lot of great choices. Would definitely go back.
   

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   Hearsay on The Strand - GalvestonResponded 4 days ago

   Thank you for the lovely review, Gina! We're so glad you enjoyed the holiday ambiance and that Sierra took such great care of you, especially with your garlic allergy. It's wonderful to hear you loved the food and the menu options. We look forward to welcoming you back soon!
   

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7. J

   Julie

   Las Vegas

   1 review

   1.0

   1 review

   Dined on December 22, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The service at Hearsay on the Strand was upsetting and awful. I walked in with my party of 4 and was ignored for twenty minutes before being acknowledged. Staff refused to make eye contact. After seating, no waitstaff approached our table for over 30 minutes. We got up and left.
   

   Hearsay on The Strand - GalvestonResponded on December 23, 2024

   Hi Julie, we're truly sorry to hear about your experience, and we apologize for the service you received. This is certainly not the standard we strive to uphold. We understand your frustration and appreciate you bringing this to our attention. Your feedback is valuable, and we will address this with our team to ensure this doesn’t happen again. We hope you'll consider giving us another chance in the future.
   

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8. l

   liz

   VIP

   Houston

   25 reviews

   5.0

   25 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server was Chris, really nice guy and checked on us to make sure we had everything we needed and on our satisfaction with our meal. It was our first visit and we will definitely go back again, great restaurant and service, the brunch was great and it’s a good place to go on the strand!
   

   Hearsay on The Strand - GalvestonResponded on December 23, 2024

   Thank you, Liz! We're so happy to hear that you had a great first visit with us and that Chris made your experience even better. We're thrilled you enjoyed the brunch, and we can’t wait to welcome you back soon! Thanks for choosing us!
   

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9. J

   James

   Houston

   4 reviews

   5.0

   4 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I think this is one of the best restaurants for the value and service this was our third time to eat there Also Day is the server I would ask for and yes her name is DAY she is sweet and honest we have asked for her three years in a row, only got her twice but she is as good as the food We have had the gumbo , the steak , the pork chop , loved it all great drinks
   

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   Hearsay on The Strand - GalvestonResponded on December 23, 2024

   Thank you, James! We're thrilled to hear that you keep coming back and that Day has made your visits even more memorable. We truly appreciate your continued support and are so glad you've enjoyed the food and drinks each time. We look forward to welcoming you again soon!
   

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10. T

    Terri

    Houston

    2 reviews

    5.0

    2 reviews

    Dined on December 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Just a classy place to have a meal in the middle of the Strand! We met the GM- he's great, and now it's easy to understand why this restaurant is so good. We bring out of Towner's here frequently
    

    Hearsay on The Strand - GalvestonResponded on December 23, 2024

    Thank you, Terri! We're so glad you enjoy dining with us and that the experience stood out for you. It's great to hear that you had the chance to meet our GM, and we appreciate you bringing out-of-towners to experience what we offer. We look forward to welcoming you again soon!
    

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