Hearsay on The Waterway

Review summary

1. J

   James

   Houston

   1 review

   3.0

   1 review

   Dined on January 13, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   We went to Hearsay on the Waterway for an intimate night, and the service was honestly outstanding. The atmosphere was nice, but there was a table next to us that was really loud, and the noise echoed a lot, which kind of killed the vibe. The food was good, but it felt a bit overpriced for what we got. Overall, it was okay, but it didn’t quite live up to what we were hoping for.
   

   Hearsay on The WaterwayResponded on January 13, 2025

   Thank you for sharing your feedback, James. We're so glad to hear you enjoyed the service and atmosphere! We’re sorry the noise and food pricing didn’t fully meet your expectations. We appreciate your insights and will work on improving these aspects for future visits. We hope to have the chance to welcome you back for a better experience!
   

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2. M

   MICHAEL

   Houston

   28 reviews

   5.0

   28 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a excellent experience at the restaurant. The food was well prepared and flavorful. We tried the brunch which was excellent. The location was very easy to access and the overall ambiance inside was very inviting. The service was excellent. Our server Gabriel C, was very helpful and made great recommendations that were enjoyable to taste. I would highly recommend this location which sets along the waterway and also has great outside setting.
   

   Hearsay on The WaterwayResponded on January 13, 2025

   Thank you so much for the wonderful review, Michael! We're thrilled to hear you enjoyed the food, service, and ambiance. We'll be sure to pass along your kind words to Gabriel – he’ll be so happy to hear you appreciated his recommendations. We’re so glad you had a great experience and look forward to welcoming you back soon!
   

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3. A

   Amelia

   New Orleans

   1 review

   3.0

   1 review

   Dined on January 10, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   wait was almost an hour, and the host was more attentive than our server, but the food was good.
   

   Hearsay on The WaterwayResponded on January 11, 2025

   Hi Amelia, thank you for sharing your experience. We’re glad to hear you enjoyed the food, but we apologize for the wait and the service issues you encountered. Your feedback is valuable, and we’ll work on improving both areas for next time. We hope to have the chance to serve you better in the future!
   

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4. D

   Dana

   VIP

   San Diego

   9 reviews

   5.0

   9 reviews

   Dined on January 9, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful meal and service! We had a great double birthday celebration!
   

   Hearsay on The WaterwayResponded on January 9, 2025

   Thank you, Dana! We're so glad you chose to celebrate such a special occasion with us. It's great to hear that you enjoyed the food, service, and ambiance. We hope to welcome you back soon for more memorable moments!
   

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5. C

   Chloe

   Houston

   1 review

   1.0

   1 review

   Dined on January 1, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   They had a whole different menu with items they have never served before for New Years Eve dinner. For the price it was not up to standards. Service was extremely slow even with reservations and a fixed menu
   

   Hearsay on The WaterwayResponded on January 2, 2025

   Thank you for your feedback. We're truly sorry to hear that your experience didn't meet expectations, especially on such an important night. We strive to offer great value and quality, and your comments about the menu and service will be carefully reviewed. We hope to have the chance to improve and welcome you again in the future.
   

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6. D

   Dennis

   Houston

   13 reviews

   5.0

   13 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Service. Steak , Pork Chop and Salads were great. Drinks mixed well.
   

   Hearsay on The WaterwayResponded on January 2, 2025

   Hi Dennis. Thank you so much for your kind words! We're thrilled to hear you enjoyed the steak, pork chop, salads, and drinks. Your feedback about the service means a lot to us. We’re grateful for your support and hope to welcome you back soon.
   

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7. R

   Rob

   VIP

   Houston

   150 reviews

   4.0

   150 reviews

   Dined on December 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   First time at Hearsay in The Woodlands! Creative cocktails! Great starters. I’m not a spinach and artichoke fan and I loved theirs, Spicy and great. Wedge salad was good, but not great, added steak and it was good! We had a party of 7 and everyone seemed to like their food. Value was excellent.
   

   Hearsay on The WaterwayResponded on December 30, 2024

   Hi Rob, thank you for sharing your experience with us! We’re glad you enjoyed the creative cocktails and starters, especially the spinach and artichoke dip. We appreciate your feedback on the wedge salad and will take it into consideration. Hope to welcome you and your group back soon!
   

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8. A

   Adolfo

   VIP

   Houston

   10 reviews

   3.0

   10 reviews

   Dined on December 29, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   When we first arrived, we didn’t have  reservations. The host told me that it would be 45 minutes for a table looking around. I saw numerous empty tables so we sat at the bar.  I went on to OpenTable and made reservations. Our arrival time was 106. The reservation time was 115 when the time came around, we went up to the hostess and said we have reservations. She walked us into the back and set us at a table. I don’t understand the 45 minute wait prior to me booking reservations while I was in the restaurant. I personally will not go back. I like the one downtown Houston on  traverse.
   

   Hearsay on The WaterwayResponded on December 30, 2024

   Hi Adolfo, thank you for sharing your experience. We apologize for the confusion regarding the wait and reservation process – that’s certainly not the impression we want to leave. We’ll work on improving our coordination between the host stand and reservations. We appreciate your feedback and hope you’ll consider giving us another try in the future.
   

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9. D

   Devin

   Dallas

   1 review

   2.0

   1 review

   Dined on December 29, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Meatballs were cold they remade them and still cold. Server dropped the next order off and came back 15min later for us to tell her they are still cold and she made an excuse saying she took them from the window straight to our table but she dropped them and didn’t care to check to see if they were to our liking. She went back and did side work not checking her on our satisfaction with the second order of meatballs. Our entree sat in the window for 15-20min waiting for her to notice because she was doing side work visible to us. We are regulars here and James is normally our server he ensures anything that comes to our table is of the highest quality. It is the servers job to quality control the kitchen. First time not having James serve us in a very long time but I’m gonna start asking for him because all servers there are of the same mindset as he.
   

   Hearsay on The WaterwayResponded on December 30, 2024

   Hi Devin, we sincerely apologize for the issues you encountered during your visit. We understand how frustrating it must have been with the cold meatballs and lack of attention from your server. We're grateful for your feedback and will address these concerns with the team to improve service and quality control. We’ll also be sure to pass along your appreciation to James – he’s a valued part of our team! We hope to have the opportunity to make it right on your next visit. Thank you for being a loyal guest.
   

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10. A

    Ashley

    Houston

    3 reviews

    5.0

    3 reviews

    Dined on December 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This is one of my favorite restaurants on this side of town. Food is always amazing & cocktails are art.
    

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    Hearsay on The WaterwayResponded on December 30, 2024

    Hi Ashley, thank you so much for your kind words! We’re thrilled to be one of your favorite spots. We can’t wait to welcome you back for more amazing food and cocktails!
    

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