Hearsay on The Waterway

Review summary

1. K

   Karen

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our wait staff and food was outstanding. We sat in the patio and had a great birthday experience. Highly recommend!
   

   Hearsay on The WaterwayResponded today

   Thank you so much, Karen! We're thrilled to hear you had a great birthday experience with us. We appreciate your kind words and hope to welcome you back soon!
   

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2. T

   Tony

   VIP

   Chicago

   22 reviews

   1.0

   22 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Totally Unpleasant experience with our waitress it seamed as she hated being at her work didn’t attend the table as appropriate. She got pretty upset when we pointed out that our steaks were overcooked and blew us off, and walked away never offered the desert menu never even apologized she didn’t care at all. We haven’t returned any of the food we paid our bill and I left her a tip as I truly felt sorry for her not that she deserved one at all we also won’t ever return here. So unpleasant what away to ruin one’s birthday dinner.
   

   Hearsay on The WaterwayResponded today

   Hi Tony, I'm truly sorry to hear about your experience. This is not the standard of service we strive to provide, and I apologize for the frustration you felt. Your feedback is important, and we will address the issues you've raised with our team to ensure this doesn’t happen again. I hope you’ll reconsider visiting us in the future, as we’d love the chance to make it right. Thank you for sharing your thoughts.
   

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3. M

   Maureen

   VIP

   Houston

   19 reviews

   4.0

   19 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   It was a small Christmas celebration and, when we arrived, our requested table was covered in hot sunshine and our hostess was very sweet to move us to the perfect table. Our waitress was less than attentive. Our food took over a half hour to arrive and she never once checked on us, but, our food was delicious. People who arrived after us had eaten, paid and left before we got our food. One of us did not get the salad dressing with our salad, but, by the time our waitress checked on us, she was finished eating. We did not get any water. I've been going there since it opened and the menu has changed and some of my favorites have gone away, so, that was kind of sad, but, I loved the scallops!! Perfectly cooked (no saffron as was mentioned in the description) and beautifully plated. Our waitress suggested the Watermelon Chile Mocktail when I asked her opinion on them and she was right. It was delicious! The waitress was a let down, but, the food was good.
   

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   Hearsay on The WaterwayResponded 3 days ago

   Thank you for your thoughtful review, Maureen! We're so glad to hear that our hostess made sure you were comfortable and that you enjoyed the food, especially the scallops and the Watermelon Chile Mocktail. We’re sorry to hear the service didn’t meet expectations and will be sure to address this. We truly appreciate your continued support and hope to welcome you back soon!
   

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4. R

   Renee

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location, good food and service. Enjoyed a friend Christmas party and could walk to other locations for night life fun!
   

   Hearsay on The WaterwayResponded 5 days ago

   Thank you, Renee! We're so glad you enjoyed the location, food, and service during your friend’s Christmas party. It’s great to hear you were able to explore the nightlife nearby as well. We hope to welcome you back soon!
   

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5. S

   Suzanne

   Houston

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience for lunch at Hearsay. Our waitress, Marissa G., was nice and answered all my questions about the menu. She surprised us with a yummy dessert for our anniversary. The food was very good as always.
   

   Hearsay on The WaterwayResponded 5 days ago

   Thank you, Suzanne! We're so glad to hear you had a wonderful lunch and that Marissa made your anniversary special with a surprise dessert. We appreciate your kind words and look forward to welcoming you back soon!
   

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6. C

   Christian

   Las Vegas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service and great atmosphere. This place is awesome
   

   Hearsay on The WaterwayResponded 5 days ago

   Thank you, Christian! We're so happy to hear you had a great experience with the food, service, and atmosphere. We appreciate your kind words and look forward to having you back soon!
   

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7. R

   Ryan

   Houston

   1 review

   5.0

   1 review

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I took my wife for our 15 year wedding anniversary, first timers there. Both my wife and I loved our food, our waiter was awesome. I feel bad I don’t recall his name, but he was the only male server I saw working on Thursday December 12th at 5pm. Great experience, we will definitely be back.
   

   Hearsay on The WaterwayResponded 3 days ago

   Thank you for your wonderful review, Ryan! We’re so happy to hear you and your wife had a memorable anniversary dinner with us. We’ll make sure to pass along your kind words to the server who took care of you. We can’t wait to welcome you both back for another great experience!
   

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8. K

   Kerrie

   Houston

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our reservations were for main dining standard seating, not the patio. When we arrived we were seated on the patio. There are heaters on the patio but they only heat certain seats around the table. It made for a cold dinner. I specifically did not want a patio table because of this.
   

   Hearsay on The WaterwayResponded on December 9, 2024

   Hi Kerrie, Thank you for your feedback, and I’m sorry to hear about the seating issue. We strive to provide a comfortable dining experience for all of our guests, and I apologize for the inconvenience you faced with the patio seating. Your preference for main dining has been noted, and we’ll ensure to do better with your seating request in the future. We appreciate your understanding and hope to have the opportunity to provide a more enjoyable experience next time.
   

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9. T

   Trint

   Houston

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Rainy and cold we had outside seating and was brought inside and well taken care of. Drinks were always refilled and food was good.
   

   Hearsay on The WaterwayResponded on December 9, 2024

   Hi Trint, Thank you for sharing your experience! We're so glad to hear that even with the rainy weather, we were able to make your visit comfortable and enjoyable. It's great to know you appreciated the attentive service and food. We hope to welcome you back soon, rain or shine!
   

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10. R

    Ryan

    VIP

    Houston

    3 reviews

    3.0

    3 reviews

    Dined on November 28, 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 3

    Service not good at all. Not sure if it was because of day before Thanksgiving but this place will not last because 95% of places in Woodlands provide way better service. Place is bad.
    

    Hearsay on The WaterwayResponded 5 days ago

    Hi Ryan, Thank you for your feedback. We’re truly sorry to hear that your service experience did not meet expectations. We understand how important attentive service is and will address this with our team. Your comments are valuable, and we’re committed to improving to ensure a better experience in the future. Please feel free to contact us at +1 (281) 650-1877 if you'd like to discuss your experience further. We hope you'll consider giving us another chance.
    

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