Hook and Ladder Sky Bar & Kitchen

Review summary

1. P

   Patrick

   Philadelphia

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The service was good but the food was just ok but nothing to write home about. The food was expensive compared to the same dishes elsewhere. We are going to go again in case this was an off night.
   

   Hook and Ladder Sky Bar & KitchenResponded 5 days ago

   Dear Patrick, Thank you for your visit. Our goal is to impress, so I regret to hear that we fell short this time around. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back again soon for a 5-star experience. Sincerely, Restaurant Management
   

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2. T

   Tracey

   Philadelphia

   8 reviews

   4.0

   8 reviews

   Dined on November 12, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   It was our first time at Hook and Ladder but it won't be our last. The food was outstanding and the atmosphere was lovely. We were one of the first tables of the night to be seated and I wasn't thrilled about being placed right across from the restroom but that was the only negative aspect of our evening. The spicy tuna starter was amazing and I had the Chilean Sea Bass signature dish which was out of this world! My husband had a steak and caesar salad both of which he raved about, and we shared the creamed spinach which was also delicious. We were so full that we couldn't even attempt dessert. Definitely a place we will visit again!!
   

   Hook and Ladder Sky Bar & KitchenResponded on November 13, 2024

   Dear Tracey, Thank you for dining with us and for taking the time to leave a review. We are thrilled to hear that our exceptional food and inviting atmosphere contributed to an amazing experience. However, we apologize for any disappointment caused by your seating arrangement. It was a pleasure to host you, and we look forward to welcoming you back for a flawless visit whenever you are in the area. Best, Restaurant Management
   

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3. SG

   SarahG

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great date night here! The food was so good. I highly recommend the spicy tuna bites and beef rib. The drinks were really good and the staff was super friendly! We will be back.
   

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   Hook and Ladder Sky Bar & KitchenResponded on November 11, 2024

   Dear SarahG, Thank you for joining us for a date night! It is excellent to hear that you were satisfied with our food, drinks, and hospitable staff! Thank you so much for the kind review and recommendations. Your intent to return means the world to us, and we can't wait to host you again soon! Best, Restaurant Management
   

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4. h

   howard

   New York City

   39 reviews

   vip
   4.0

   39 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   food was good not great. service was below par. 4 stars def not 5 star.
   

   Hook and Ladder Sky Bar & KitchenResponded on November 10, 2024

   Dear howard, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Best, Restaurant Management
   

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5. J

   Jeri

   Philadelphia

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   It was a beautiful venue. Server was not very nice and prices way too high. But the company I was with and the venue made up for it
   

   Hook and Ladder Sky Bar & KitchenResponded on November 14, 2024

   Dear Jeri, Thank you for choosing us! We are delighted to hear that you had a great overall experience and that our beautiful venue contributed to that. However, we regret that our service and value did not meet your expectations. I will discuss this feedback with our staff. It was a pleasure to host you, and we hope to welcome you back for an improved experience in the future. Best, Restaurant Management
   

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6. A

   Ali

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great vibes , food took a while to come out it was two of us and with the tip it came to $330 it was a vibe maybe a little over price menu is limited
   

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   Hook and Ladder Sky Bar & KitchenResponded on November 9, 2024

   Dear Ali, Thank you for dining with us. We are happy to hear that you enjoyed your time with us overall. We are very grateful for your business and feedback. I have noted your comments about where we are doing well and where we can improve a bit! Come back and see us again soon! Best, Restaurant Management
   

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7. Z

   Zach

   Philadelphia

   12 reviews

   vip
   5.0

   12 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was really good! Everything I had was great. I had the New York strip, the truffled potatoes, the creamed spinach, and the tomato/basil salad. I also tried a bite of my wife's bass. All really good! The seasonal cocktail, the sweet potato old fashioned, was equally great. Overall, a good experience, nice scenary from the outside deck thing, and good service! Would definitely come back.
   

   Hook and Ladder Sky Bar & KitchenResponded on November 9, 2024

   Dear Zach, It is wonderful to hear that your experience was so nice that you would dine with us again! Thank you so much for your detailed review and incredible recommendations. I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Restaurant Management
   

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8. M

   Michael

   Philadelphia

   6 reviews

   4.0

   6 reviews

   Dined on November 3, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Service did seem very slow as it took almost 10mins after we were seated to be greeted - then almost an hour until we got our appetizers and drink orders. I can appreciate being understaffed so it did not ruin our experience. Dinner was very, very delicious!
   

   Hook and Ladder Sky Bar & KitchenResponded on November 4, 2024

   Dear Michael, Thank you for the feedback! We are very happy to hear you had a pleasant experience overall. It is so nice to hear that you had a delicious dinner with us! I do apologize for any lapses in service, and we greatly appreciate your understanding! Please come see us again soon for another marvelous experience! Best, Restaurant Management
   

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9. J

   Julia

   Philadelphia

   71 reviews

   vip
   3.0

   71 reviews

   Dined on November 2, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Our server was MIA almost the entire time. It took 30 minutes to get water and a drink menu and we only got it because we asked a busser. After then waiting another 45 minutes for appetizers I got up to find our server because the people next to us were on their second course even though they were seated after us. We were there on the earlier side and it wasn’t busy. It ended up being an almost 3 hour dinner but not in a good way. We only had appetizers and entrees and the whole rest of the time was spent waiting. No explanation was offered. The busser did everything for us that was in her power to do - even things that aren’t generally a busser’s job, so we made sure to tip her personally. I can see how it might be good under other circumstances but this visit was so bad it was actually comical!
   

   Hook and Ladder Sky Bar & KitchenResponded on November 4, 2024

   Dear Julia, Thank you for taking the time to share your feedback and for being our valued patron. Normally our staff does a terrific job of responding to our guest's needs; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for your feedback, as it is beneficial to the success of our establishment. Sincerely, Restaurant Management
   

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10. A

    Ali

    Philadelphia

    4 reviews

    vip
    1.0

    4 reviews

    Dined on November 2, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    Extremely long wait time, 30 minutes. Reservation was at 815, seated at 830. First drink at 9, food at 940. Server was clearly not happy at work and food was mediocre. Frankly upset because our first experience was great, #2 was OK, and this visit confirmed we are not fans of the restaurant. Great ambiance though!
    

    Hook and Ladder Sky Bar & KitchenResponded on November 3, 2024

    Dear Ali, Customer satisfaction is our highest priority so I regret that we weren't able to deliver a more positive dining experience. I apologize for any lapses in service you experienced. Your feedback is welcomed and we appreciate you taking the time to share your review with us. We hope to serve you again. Sincerely, Restaurant Management
    

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