Houlihan's - Overland Park

Review summary

1. S

   Shawn

   Kansas City

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good experience with our large party. The waitress did a very good job. The only 4 star was the food. The fettuccine was bland and not very good.
   

   Houlihan's - Overland ParkResponded today

   Thanks for the review, Shawn! We're thrilled to hear that you and your party had a good experience at Houlihan's - Overland Park. It's great to know that our waitress did a great job and you enjoyed your meal. We're sorry to hear that our fettuccine didn't meet your expectations. We're always looking to improve and your feedback is invaluable in this process. We hope to see you again soon! Evan Deegan, Director of Operations
   

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2. D

   Diane

   VIP

   Kansas City

   9 reviews

   4.0

   9 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Very good service on a busy Christmas Day Food was average.
   

   Houlihan's - Overland ParkResponded today

   Hello Diane, Thank you for taking the time to leave us a review. We're glad to hear that you appreciated our service on your busy Christmas Day. We're sorry to hear that our food didn't meet your expectations. We always aim to provide a top-notch dining experience, so we apologize if we fell short this time. Your feedback is valuable to us and we will certainly take it into consideration as we continually strive to improve our food and service. We hope to have the opportunity to serve you again and provide a better experience. Evan Deegan, Director of Operations
   

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3. E

   Evin

   Louisville

   7 reviews

   3.0

   7 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   We had Christmas Eve reservations and have eaten at this location a few times before, so thought it would be a good, convenient choice. The greeter station is in a very strange location in this store. When you walk in the front door, the greeters are immediately inside the door, but their backs are to the patrons as you walk in. Our party was never greeted - I had to go and stand to the side for about five minutes to get their attention and let them know we had arrived for our reservation. I realize it was a holiday and a little busy, but this is the permanent location for the greeter station and does not provide a good customer experience in general. There were three in our party - one person really enjoyed their entree (lobster mac & cheese). The other two diners said they would not come back. One person ordered chicken parm, which was cold when it was served and the other person ordered a stuffed chicken breast, which had no flavor in the filling. Overall, it wasn't a terrible experience, but for a $100+ meal, we would go elsewhere next time.
   

   Houlihan's - Overland ParkResponded today

   Thanks for the feedback, Evin. We're sorry to hear that your recent experience at Houlihan's - Overland Park didn't meet your expectations. We apologize for the inconvenience you faced with the greeting location and understand how this could have affected your overall dining experience. We're glad to hear that you've dined with us before and are excited that you chose to dine with us on Christmas Eve. We appreciate your honest review and will take it into consideration as we continuously strive to improve our customer experience. We hope to have the opportunity to welcome you back for a better experience in the future. Evan Deegan, Director of Operations
   

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4. D

   Delmar

   Kansas City

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good experience and food is good. Always quality experience
   

   Houlihan's - Overland ParkResponded today

   Thanks for the review, Delmar! We're thrilled to hear that you had a good experience at Houlihan's - Overland Park. Your kind words about our food and service mean the world to us. We always strive to provide our guests with a quality experience, and we're glad we hit the mark for you. We look forward to welcoming you back soon! Evan Deegan, Director of Operations
   

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5. P

   Patrick

   VIP

   Kansas City

   51 reviews

   5.0

   51 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Place was packed but our service was excellent and the well prepared food arrived promptly.
   

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6. B

   Brit

   VIP

   Kansas City

   19 reviews

   4.0

   19 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Houlihans is a great place to grab lunch or dinner. This time I had the Bavarian pretzel, tomato soup, and the petite fillet. Everything tasted great! The staff was friendly, and the food came out quickly.
   

   Houlihan's - Overland ParkResponded on December 17, 2024

   Thanks for visiting us! We're thrilled to hear you enjoyed your meal, especially the Bavarian pretzel, tomato soup, and the petite fillet. It's great to know our staff was friendly and fast service met your expectations. We strive to provide a memorable dining experience and your kind words are a testament to that. We look forward to serving you again soon at Houlihans - Overland Park. Evan Deegan, Director of Operations
   

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7. B

   Beth

   VIP

   Kansas City

   26 reviews

   5.0

   26 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was outstanding beginning to end. Food and ambience were perfect.
   

   Houlihan's - Overland ParkResponded on December 15, 2024

   Thanks for the review! We're thrilled to hear that you enjoyed your experience at Houlihan's - Overland Park. It's wonderful to know that our service and food met your expectations. We always strive to provide an outstanding dining experience and your feedback validates our efforts. We look forward to serving you again soon. Evan Deegan, Director of Operations
   

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8. C

   Cheri

   VIP

   Kansas City

   19 reviews

   5.0

   19 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The stuffed chicken is outstanding and one of my favorites. The cheese sticks are some of the best I've ever had. Also they have delicious soup and salad!
   

   Houlihan's - Overland ParkResponded on December 12, 2024

   Thanks for visiting us, Cheri! We're thrilled to hear that you enjoyed our stuffed chicken, cheese sticks, and soup and salad. We always strive to offer the best food and service to our guests, and it's wonderful to hear that we've hit the mark for you. We appreciate your feedback and look forward to serving you again soon! Evan Deegan, Director of Operations
   

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9. M

   Melinda

   VIP

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had our team Christmas dinner and it was fantastic! Wonderful service! Amazing food! Thank you for giving us a great evening.
   

   Houlihan's - Overland ParkResponded on December 5, 2024

   Melinda, We're thrilled to hear that you had a fantastic Christmas dinner at Houlihan's - Overland Park! It's wonderful to know that our team's service and food made your evening special. We strive to provide our guests with a memorable dining experience and your kind words truly make our efforts worthwhile. Thank you for choosing us for your family gathering. We look forward to welcoming you back for more memorable meals! Evan Deegan, Director of Operations.
   

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10. C

    Chloe

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on November 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Shrimp scampi was great. Crab dip was even better! Ashley was our server and she was very sweet and attentive.
    

    Houlihan's - Overland ParkResponded on December 5, 2024

    Chloe, thank you for the incredible review and the 5 stars, we truly hope to see you soon enjoying that delicious crab dip again. Evan Deegan, Director of Operations.
    

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